Vice President of Community Impact

3 weeks ago

Fort Wayne, United States Lutheran Social Services, Inc. Full time
WHY WORK FOR LSSI?

The Vice President of Community Impact is a key member of the senior leadership team, and as such, demonstrates commitment to the mission of LSSI which is to express the love of Jesus Christ for all people through services that empower individuals and families to move toward social, emotional and spiritual wholeness. The Vice President (VP) of Community Impact leads staff in areas of recovery services, workforce development, program navigation, and case management. The VP ensures LSSI promotes the overall health of our community by focusing on impacting families facing the most challenging obstacles with the skills necessary to make positive life choices as evidenced by advancement toward economic and family stability.

Summary of Work:

The Vice President of Community Impact serves as a critical member of the Senior Leadership Team and works in unison with the team to strategically develop and implement the services, systems, and processes that contribute to LSSI's mission and impact. This VP reports to the Chief Executive Officer (CEO) and collaborates with the Senior Leadership Team (STL) in driving strategy and translating it into actionable goals to align services, lead staff, serve clients, and reinforce a productive culture. This VP is responsible for developing long-term sustainability and growth while ensuring the organization has the highest level of client impact.

Strategic Leadership (35%)
  • Develop and execute strategic vision and direction for multiple service lines in alignment with the strategic plan of the organization.
  • In full collaboration with the SLT, the VP will direct service lines, including Recovery Care, Program Navigation, LSSI Works, Persistence Pays Off (PPO), ECHO, Community Connections, and Central Intake, toward the achievement of the strategic priorities and impact to ensure aligned decision-making and strong communication across the organization.
  • Work with the SLT to ensure the spiritual focus of the agency remains strong.
  • Responsible for the coordination and implementation of the Balanced Score Card and to champion strategy and create actionable goals for performance and growth of agency leadership.
  • Evaluate, develop, and grow areas and/or services that fit within LSSI's targeted Impact and Mission Statement. This may include seeking funding and writing grants or RFPs to fund operations and innovation.
  • Provide effective and inspiring leadership to motivate, develop, and encourage staff at all levels across LSSI through positive leadership and accountability practices. This includes managing, coaching, and providing professional development opportunities to a multidisciplinary team.


Organizational Sustainability & Management (65%)
  • Manage and Develop leadership staff and performance management processes to ensure organizational sustainability and growth within a positive, results-oriented and sustainable service delivery system.
  • Ensures all programs operate consistently and ethically within the mission and values of LSSI.
  • Develop and drive programmatic budget(s) and revenue generation.
  • Identify and oversee resources, tasks, systems, and people to obtain results.
  • Provide direction to staff in areas of new client service modalities or innovative approaches change management (goal setting, rapport building, and engagement in services).
  • Ensure staff and services maintain all required licensure, certifications, contract and service compliances, and accreditations.
  • Develop systems and structures across multiple service lines and ensure they are executed and maintained in collaboration and alignment with CEO, CFAO, the SLT, and department leadership. These will include but are not limited to Performance & Quality Improvement (PQI), Risk Management (RM), Balanced Score Card (BSC), and Council on Accreditation (COA).
  • Lead through supervision, management, and collaboration with program and departmental leadership to track and analyze data, evaluate productivity, drive results, and achieve outcomes.
  • Develop new and deepen existing positive relationships with funders, stakeholders, community partners, and other agency collaborators to address service challenges, client needs, and program quality and sustainability. This includes demonstrating leadership for seeking new or expanding sources for funding.
  • Initiate and cultivate internal and external strategic cross-program and cross-agency communications with colleagues, stakeholders, and funders.
Education and Experience:
  • Bachelor's degree in business, human services or related field required. Master's degree in these or related fields preferred.
  • Experienced and mature leader with broad human service and nonprofit leadership experience, with a background in program development, and a minimum of two years' experience in a comparable position is required.
  • Five years of experience in supervisory or administrative capacity required.
  • Valid driver's license, insurance, and car for full-time business use.
Competencies:

To perform the job successfully, an individual should demonstrate the following competencies to perform the essential functions of this position.

Leadership: Organizing and influencing others to believe in a vision while creating a sense of purpose and direction. Builds trust and demonstrates integrity with a noticeable congruence between words and actions.

Self-Starting: Demonstrates initiative and a willingness to begin working regardless of circumstances. Displays self-confidence, assertiveness, persistence and is achievement oriented.

Employee Development/Coaching: Facilitating, supporting and contributing to the professional growth of others. Promotes learning and opportunities for enhancement through a lens of understanding the uniqueness and current level of each direct report.

Resiliency: Quickly recovers from adversity and evaluates many aspects of a situation to create a positive outcome.

Project Management: Identifies and oversees all resources, tasks, systems and people to obtain results. Demonstrates the ability to utilize the right people to complete a project and achieve goals.

Personal Accountability: Analyzing all aspects of a situation to make consistently sound and timely decisions. Gathers relevant input, develops rational, and then acts decisively.

LSSI Core Values:
  • Commitment to Excellence: Collect and analyze data from our stakeholders. Make recommendations for adding, dropping, or changing our program offerings to meet our mission. Meet or exceed accreditation and benchmarking information for our services.
  • Hope now and for eternity: Assure self-commitment to the values and mission of LSSI and to social ministry as an integrated function of the church.
  • Respect for all people: Recognize,respect and respond to the unique, culturally defined needs of each consumer population. This includes removing barriers that could limit service. These barriers include discrimination, insensitivity and physical limitations.
  • Integrity in Relationships and Resources: Ensure our management teams operate by all laws and accreditation standards, and our consumers/families have services and staff that meet their needs.
  • Service as a reflection of our Faith: Uphold the policies and practices of LSSI supporting the value and integrity of all individuals, the value of people's social relationships to one another and to community, and the central role of the family in human life and in society.
  • Trust in Christ and His Word: Strive to live out the virtues of charity and justice in all relationships with staff, volunteers, and the people we serve.


This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employee(s) will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments.

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