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Care Concierge

4 months ago

Atlanta, United States VCA Animal Hospitals Full time

Location: VCA North Atlanta Animal Hospital

227 Sandy Springs Pl NE # 210, Sandy Springs, GA 30328

Veterinary Care Concierge

Do you love pets? Are you enthusiastic about delivering an amazing pet care experience? We are searching for a friendly, outgoing, and caring professional who is ready to help transform how we care for patients (aka pets) and clients (aka pet owners). We want to meet motivated professionals who pride themselves on providing quality and heartfelt care.

At VCA Animal Hospitals, we strive to deliver a seamless digital and in-hospital experience by leveraging our client-facing mobile app, digital communication tools and proprietary practice management software to raise the bar for pet care.

The Care Concierge will use these tools and their interpersonal skills to provide an unmatched experience for our clients from pre-visit prep to hospital visits to post visit follow up. This role will also assist veterinarians by capturing medical notes during the patient examination and create treatment plans to review with clients.

This is an important role in our hospital that requires excellent client service skills, strong multitasking skills, superior listening skills, capability to learn medical terminology, and the ability to quickly capture accurate medical records in a fast-paced healthcare environment.

What You’ll Do

  • Reach out to clients prior to their visit to set expectations and collect required information

  • Greet clients at their appointment time and bring them into the exam room

  • Assist veterinarians by entering electronic medical records in real-time during the patient exam

  • Create, present, and explain treatment plans per the veterinarian’s recommendations

  • Coordinate treatments with the veterinary technician team

  • Book follow up appointments and activate prescription delivery for clients

  • Review discharge instructions including medications with clients

  • Checkout and collect payment in the exam room

  • Follow up with clients to check on patients and communicate any test results

Qualifications

  • Friendly, outgoing, and persuasive personality

  • Minimum 2 years’ experience in hospitality, healthcare, or related industry

  • Amazing client service skills

  • Excellent written and verbal communication skills

  • Capable of listening to client concerns with desire to help solve their issues

  • Action oriented, independent, self-starter, but also a strong team player

  • Comfortable working in a fast-paced healthcare environment

  • Strong computer and technology skills

  • Exceptional listening and transcription skills

  • Capable of learning medical terminology

  • Ability to type 60wpm

  • Comfortable around animals

  • Willingness to assist with animal restraint, if needed

As a member of the VCA family, eligible full-time employees will be rewarded with a competitive compensation and a comprehensive benefits package, including:

Health & Wellness

  • Innovative associate health and wellbeing department (Headspace app subscriptions, Vault financial wellness tool, and access to additional mental health resources)

  • 401k retirement savings plan with company match

  • Health/dental/vision insurance, infertility benefits, gender affirmation services

  • Paid parental, vacation and sick leave

Professional Development

  • Continuing Education Allowance for Technicians

  • WOOF University – offering abundant CE for Staff

  • VCA New Hire Training Program specific to Technicians and Assistants

  • Technician and Assistant Development Program

Additional Benefits

  • Up to 100% Pet Care Discount for your own pets

  • 100% paid life insurance

  • 100% paid short-term disability insurance