Sr Mobile Expert

At T-Mobile, we invest in YOU Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That's how we're UNSTOPPABLE for our employees Job Overview Experience Experts are our most capable experts with a passion for delivering best-in-class customer service experience while also leveraging their retail expertise. Our company-owned Experience stores will be a destination for attracting new customers as well as providing the highest level of service to our existing customers. Experience Experts will have new systems and tools for solving all customer needs from research to resolution, as well as new products and a product roadmap built specifically for these locations. This store uniquely brings Team of Experts to life, where Experts and Leaders are working directly with peers in Customer Service and Engineering to create a one-stop to resolution for solving customer pain points. Experience Experts will receive one of a kind curated training and curriculum designed to enhance their expertise as well as provide ongoing development, resulting in an environment where they can best perform and grow. With a team-based culture that rewards and recognizes contribution to experience as well as store results, Experience Experts will be uniquely set up for success to deliver the BEST sales and service experiences in a customer's lifetime. Job Responsibilities: * Sells appropriate products, features, and services based on customer needs. * Resolves customer pain points in one interaction utilizing in-store systems and digital tools. * Completes ongoing training to keep current and develop knowledge and skills to act as SME in all things T-Mobile. * Consistently leverages digital tools in interactions and onboarding. * Works collaboratively to build and contribute to a culture of sales and service. * Success In Resolving Sales And Customer Service Pain Points. Education: * High School Diploma/GED (Required) Work Experience: * 12+ Months Tenure As Mobile Expert (Neighborhood/Signature), Elite Account Expert Or Elite Tech Expert. (Required) Knowledge, Skills and Abilities: * Strong Customer Service Skills: Passion, Integrity, And Energy Necessary To Create And Dynamic Work Environment Necessary To Deliver A World Class Shopping Experience (Required) * Retail Sales: Retail Experience In High Volume Environment And Ability To Work In Varied Environments (Required) * Detailed Organization: Strong Organization, Multi-Tasking, Versatility, Communication, And Attention To Detail (Required) * Training: Acclimate Local Retail Sales Associates And Partner Sales Associates To Unique Event Environment (Required) * Mathematics: Consistent Accuracy With Basic Math And Proficient Use Of A Calculator (Required) * Pass Certification And Quarterly Re-Certification Process. (Required) * Consistently... For full info follow application link. EOE Statement We Take Equal Opportunity Seriously - By Choice T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, marital status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination or harassment based upon any of these factors is wholly inconsistent with our Company values and will not be tolerated. Furthermore, such discrimination or harassment may violate federal, state, or local law. #OtherSectors