Customer Success Architect
2 weeks ago
Who is Forcepoint?
Forcepoint simplifies security for global businesses and governments. Forcepoint's all-in-one, truly cloud-native platform makes it easy to adopt Zero Trust and prevent the theft or loss of sensitive data and intellectual property no matter where people are working. 20+ years in business. 2.7k employees. 150 countries. 11k+ customers. 300+ patents. If our mission excites you, you're in the right place; we want you to bring your own energy to help us create a safer world. All we're missing is you
At Forcepoint, a Customer Success Architect is a technical expert who works with customers to demonstrate how to get value out of Forcepoint products. Through proper execution in this role, you will develop customer trust and brand loyalty. Forcepoint's Customer Success Architects are trusted advisors who work alongside Forcepoint and customer staff to understand challenges, and then develop a business roadmap. This is an exciting time to be at Forcepoint; we are delivering innovative cybersecurity solutions to our customers, such as our Data-first SASE platform, to help them achieve their strategic initiatives.
Key Responsibilities
You will build strong, trusting relationships with Forcepoint customers, by doing the following:
- Understanding customer goals for utilizing Forcepoint cybersecurity solutions and helping customers to overcome technical challenges and realize value from their Forcepoint investment.
- Driving the customer's adoption of their Forcepoint solutions, to help achieve their defined outcomes.
- Navigating the customer through any technical challenges they might face, orchestrating the proper tactics and Forcepoint resources as needed.
- Working with the Forcepoint Escalation team to document and drive customer cases to resolution.
- Providing recommendations and best practices to the customer, on how to best utilize their solutions.
- Relaying the customer voice to various parts of the Forcepoint organization, such as Sales, Product Management, Professional Services, or Technical Support.
Through these actions, you will help Forcepoint achieve our business goals, including:
- High customer adaptation and renewal rates.
- High customer satisfaction rates.
- Identification of up-sell and cross-sell opportunities
- Proper prioritization of product improvements or updates will help deliver more value to our customers.
- Identifying potential reference customers and case studies.
Requirements
- Experience: 5-10+ years prior experience in a technical customer-facing role such as Customer Success, Solution Engineering, Technical Support, Professional Service, or a related field.
- Strong technical domain knowledge: Prior experience in technical disciplines related to networking, cyber security, ITSM, AI, and similar areas.
- Excellent oral, written, presentation, and interpersonal skills.
- A desire to study new technologies as well as be involved with projects that push the capabilities of existing products.
- Ability to engage meaningfully and interface with clients in the following areas:
- Data Loss Prevention concepts
- Network security solutions such as Firewall, IPsec VPN, IDS/IPS, SSL VPNetc.
- Networking principles such as Layer 2 and 3, TCP/IP, 3-way handshake, DNS etc.
- HTTP protocol (Structure, status codes, authentication, etc.)
- Active Directory (domains, structure, permissions, group policies, etc.)
- Enterprise applications, including performance, interaction, and conflict/troubleshooting, with an in-depth understanding of server operating systems such as Linux and Windows
- Commitment: You are passionate about customer satisfaction and their results. The customer can count on you to deliver on your promises.
- Communication: Ability to communicate effectively at all levels, both within Forcepoint and within the customer's organization, including senior management.
- Service Orientation: Proven ability to provide world-class service and support through effective task management and issue ownership.
- Collaborative: Ability to work with cross-functional teams at Forcepoint, to address customer concerns and help them achieve their goals.
- Creativity: Ability to solve problems creatively, including stepping outside of process when necessary.
- Attention to Detail: You are a patient and active listener when interacting with customers. You capture information from these interactions correctly and accurately.
- Desire to learn: You will need to keep up with Forcepoint's product developments, industry news, and the competitive landscape.
Don't meet every single qualification? Studies show people are hesitant to apply if they don't meet all requirements listed in a job posting. Forcepoint is focused on building an inclusive and diverse workplace - so if there is something slightly different about your previous experience, but it otherwise aligns and you're excited about this role, we encourage you to apply. You could be a great candidate for this or other roles on our team.
The policy of Forcepoint is to provide equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally protected status and to affirmatively seek to advance the principles of equal employment opportunity.
Forcepoint is committed to being an Equal Opportunity Employer and offers opportunities to all job seekers, including job seekers with disabilities. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access the Company's career webpage as a result of your disability. You may request reasonable accommodations by sending an email to recruiting@forcepoint.com.
Forcepoint is a Federal Contractor. Certain positions with Forcepoint require access to controlled goods and technologies subject to the International Traffic in Arms Regulations or the Export Administration Regulations. Applicants for these positions may need to be "U.S. Persons," as defined in these regulations. Generally, a "U.S. Person" is a U.S. citizen, lawful permanent resident, or an individual who has been admitted as a refugee or granted asylum.
Applicants must have the right to work in the location to which you have applied.
-
Senior Customer Success Architect.
3 months ago
San Jose, United States Cisco Full time***Application window is expected to close on 10/11/2024*** The preferred location for this requisition is Offsite, San Jose, CA. Isovalent, now part of Cisco, is the company founded by the creators of Cilium and eBPF. Cisco Isovalent builds open-source software and enterprise solutions solving networking, security, and observability needs for modern...
-
Regional Customer Success Manager
4 weeks ago
San Antonio, United States Lucifer Lighting Full timeLucifer Lighting Company is a privately held San Antonio-based designer and manufacturer of precision-engineered architectural lighting fixtures. You’ll find our products everywhere from SF MOMA to the Nike Headquarters. We’re in the campuses of 4 of the 5 largest tech companies and 5 of the top 10 tallest towers in the U.S. Our customers are the...
-
Regional Customer Success Manager
2 months ago
San Antonio, United States Lucifer Lighting Full timeLucifer Lighting Company is a privately held San Antonio-based designer and manufacturer of precision-engineered architectural lighting fixtures. Youll find our products everywhere from SF MOMA to the Nike Headquarters. Were in the campuses of 4 of the 5 largest tech companies and 5 of the top 10 tallest towers in the U.S. Our customers are the worlds...
-
Regional Customer Success Manager
2 months ago
San Antonio, United States Lucifer Lighting Full timeLucifer Lighting Company is a privately held San Antonio-based designer and manufacturer of precision-engineered architectural lighting fixtures. You’ll find our products everywhere from SF MOMA to the Nike Headquarters. We’re in the campuses of 4 of the 5 largest tech companies and 5 of the top 10 tallest towers in the U.S. Our customers are the...
-
Architect
6 months ago
San Antonio, United States Tata Consultancy Services Full timeDesigning systems and current technical solutions, as well as overseeing their implementation Responsible for design & solutions for talon applications for Tier 1 Insurers in US. Will be responsible for developing solutions for integration touch points with internal & external systems for the Digital effort Will be responsible for implementing various...
-
Regional Customer Success Manager
2 months ago
san antonio, United States Lucifer Lighting Full timeLucifer Lighting Company is a privately held San Antonio-based designer and manufacturer of precision-engineered architectural lighting fixtures. You’ll find our products everywhere from SF MOMA to the Nike Headquarters. We’re in the campuses of 4 of the 5 largest tech companies and 5 of the top 10 tallest towers in the U.S. Our customers are the...
-
Regional Customer Success Manager
2 months ago
San Antonio, United States Lucifer Lighting Full timeLucifer Lighting Company is a privately held San Antonio-based designer and manufacturer of precision-engineered architectural lighting fixtures. You’ll find our products everywhere from SF MOMA to the Nike Headquarters. We’re in the campuses of 4 of the 5 largest tech companies and 5 of the top 10 tallest towers in the U.S. Our customers are the...
-
Customer Success Manager
4 weeks ago
San Antonio, United States TINT Full timeAbout TINTHi, we're TINT! Our mission is to address the problems of falling consumer trust in brands and diminishing returns on marketing spend.We built the platform to make it easy to identify, engage, and mobilize consumers. And we developed our methodology, a proven process to create a thriving brand community with immediate impact and lasting business...
-
Customer Success Manager
3 weeks ago
San Antonio, United States TINT Full timeAbout TINTHi, we're TINT! Our mission is to address the problems of falling consumer trust in brands and diminishing returns on marketing spend.We built the platform to make it easy to identify, engage, and mobilize consumers. And we developed our methodology, a proven process to create a thriving brand community with immediate impact and lasting business...
-
Customer Success Manager
2 weeks ago
San Antonio, United States Tint Full timeAbout TINT Hi, we're TINT! Our mission is to address the problems of falling consumer trust in brands and diminishing returns on marketing spend. We built the platform to make it easy to identify, engage, and mobilize consumers. And we developed our methodology, a proven process to create a thriving brand community with immediate impact and lasting business...
-
Customer Success Manager
4 weeks ago
San Antonio, United States Tint Full timeAbout TINT Hi, we're TINT! Our mission is to address the problems of falling consumer trust in brands and diminishing returns on marketing spend. We built the platform to make it easy to identify, engage, and mobilize consumers. And we developed our methodology, a proven process to create a thriving brand community with immediate impact and lasting business...
-
Customer Success Manager
4 weeks ago
San Antonio, United States TINT Full timeAbout TINTHi, we're TINT! Our mission is to address the problems of falling consumer trust in brands and diminishing returns on marketing spend.We built the platform to make it easy to identify, engage, and mobilize consumers. And we developed our methodology, a proven process to create a thriving brand community with immediate impact and lasting business...
-
Head of Customer Success
2 weeks ago
San Francisco, United States 11x AI Inc. Full timeWhy 11x Now At 11x, we build autonomous digital workers that solve problems no one has tackled before, reshaping the future of AI application. Alice, our AI SDR, pioneered the category, generating millions in revenue and earning the trust of companies like Brex, Otter AI, and Hasura within a year. Our second worker, Jordan, is the world’s best calling...
-
Customer Success Manager
3 months ago
San Antonio, United States Centage Full timeWelcome to Centage, we're happy you're applying! We think the most important thing about Centage, about working anywhere, in fact, is the people and how they interact. At Centage we foster an environment of caring, helpful, considerate, and empathic people. We think that's the best environment to foster excellence and it is one of the things we care most...
-
Customer Success Manager
4 months ago
San Antonio, United States Full Circle Insights Full timeWho Are We? Full Circle Insights is proud to build careers by bringing amazing people (like you) together. The Full Circle Insights team is made up of former Salesforce executives, marketing experts, product managers, and automation specialists who understand how valuable data is - and how frustrating it can be to get. Our powerful, native-to-Salesforce...
-
Head of Customer Success
3 weeks ago
San Francisco, United States 11x AI Inc. Full timeWhy 11x NowAt 11x, we build autonomous digital workers that solve problems no one has tackled before, reshaping the future of AI application. Alice, our AI SDR, pioneered the category, generating millions in revenue and earning the trust of companies like Brex, Otter AI, and Hasura within a year. Our second worker, Jordan, is the world’s best calling...
-
Sailpoint Architect
2 weeks ago
San Antonio, United States Futran Solutions Full timeSailpoint ArchitectLocation : San Antonio TX.On site role.(Sailpoint Architect and hands on administration experience is a MUST) *************Help us build out a SailPoint Integration strategy which includes Connector Gateway design (w/ a self-service function, ‘nice to have’); Determine integration patterns for applications and platforms, define...
-
Customer Success Manager
2 weeks ago
San Mateo, United States Luminai Full timeAbout Luminai Nearly every organization in the world relies on complex manual work to carry out critical internal processes. These are processes that keep the world going — enrolling patients in a hospital, underwriting loans inside a bank, or processing new transactions for an airline. Yet most companies don’t have enough resources to properly automate...
-
Regional Customer Success Manager
4 weeks ago
San Antonio, TX, United States Lucifer Lighting Full timeLucifer Lighting Company is a privately held San Antonio-based designer and manufacturer of precision-engineered architectural lighting fixtures. You’ll find our products everywhere from SF MOMA to the Nike Headquarters. We’re in the campuses of 4 of the 5 largest tech companies and 5 of the top 10 tallest towers in the U.S. Our customers are the...
-
IT Solutions Architect
2 weeks ago
San Antonio, United States DOCUmation Full timePosition Announcement Position: Technology Solutions Architect (SME) Department: Managed IT Reports To: Director of Technology Solutions Salary grade: DOE FLSA Status: Full Time / Non-Exempt Location: San Antonio Description The Technology Solutions Architect will be primarily involved in meeting with new customers, assessing potential client's networks, and...
