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Dispatcher

4 months ago

Asheville, United States RATP Dev USA Full time
Description

  • Oversee all routing and scheduling of buses
  • Monitor sign-in and sign-out times for each route
  • Recommend route adjustments to ensure productivity and reduce overtime
  • Demonstrate and promote "Safety First" culture
  • Broadcast daily safety messages during morning and evening
  • Work with the location safety personnel to develop meaningful safety messages
  • Responsible for posting routes and overseeing the "bid" process
  • Responsible for opening and/or closing ART Operation Center and/or ART Transit Center
  • Track daily attendance and communicate issues to supervisor
  • Update daily dispatch log including the status of vehicles and replacements, open routes, and other on-going operation items--record all late buses, breakdowns, and accidents on the dispatch log. Information recorded will include time of occurrence, location of bus/vehicle, route affected, bus/vehicle involved, and a detailed description of what steps are being taken to resolve the problem.
  • Collect all pre-trip/post-trip inspection reports from bus operators. Inspection reports will be documented, dated, and filed. Vehicles needing repairs shall be reported to the maintenance department.
  • Responsible for working with the Maintenance Manager with respect to scheduling buses for preventive maintenance (P.M.) service(s), reporting breakdowns, and discussing bus operator concerns regarding the fleet.
  • Schedule daily bus operator assignments
  • Data entry for a variety of reports
  • Sale of tickets and passes
  • Maintain inventory of tickets and passes
  • Daily fare box count
  • Daily deposit of sales
  • Answer phones and help customers at Transit Center Information Window. While on phone or in person provide excellent customer service.
  • Provide route information and direction assistance to passengers/customers
  • Create Identification Cards (ID) as needed
  • Detour buses as required and make route changes to maintain schedule
  • Provide security
  • Ensure safe entry and exit of buses at the Transit Center
  • Announce bus arrivals at Transit Center
  • Provide public notice of holidays, route changes, and late buses.
  • May assist emergency and/or law enforcement in medical or other types of emergencies
  • Maintain cleanliness of dispatch offices
  • Train new Dispatchers
  • Monitor Automated Vehicle Location (AVL) and passenger information system
  • Investigate accidents and/or incidents
  • Make good judgment calls on rerouting service in case of an emergency or other situation
Requirements
  • High School diploma or equivalent
  • Commercial Driver's License (CDL) with passenger endorsement
  • Two years of driving experience preferred
  • Must successfully pass drug and/or alcohol test
  • Basic knowledge of radio dispatch equipment
  • Excellent communication skills
  • Excellent customer service skills
  • Ability to work under time constraints and deadlines
  • Problem solving and analytical abilities
  • Previous terminal operations, dispatch, or driving experience
  • Good computer skills
  • Excellent interpersonal skills
  • Demonstrated ability to communicate clearly
  • Ability to follow written and oral instructions with minimal supervision
  • Ability to establish and maintain effective working relationships with co-workers
  • Ability to work flexible and varied work schedules including late night, early morning, weekends, snow days, and holidays.