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System Specialist

4 months ago

Charlotte, United States Safe Foods Full time

WHO YOU ARE: Are you a hands-on problem solver with a passion for cutting-edge technology? We are in search of a dedicated System Specialist to join our talented team. As a System Specialist you will be the face of our organization, providing exceptional on-site support to our valued customers. Your responsibilities will include diagnosing and resolving technical issues, performing equipment installations, and ensuring customer satisfaction through timely and efficient service. If you thrive in a dynamic environment, possess excellent communication skills, and have strong technical acumen, we want to hear from you WHO WE ARE: The Leader in food-industry-related contract sanitation and food safety Over $1 Billion in sales with an excellent history of organic and acquisition growth Over 16,500 team members throughout North America Corporate headquarters in Kieler, Wisconsin with team members working in over 400 customer plants throughout North America OUR VISION: To be the leading food safety solutions company that owns the standard of health and safety for our PSSI family and brand protection for our partners Safety: We are committed to the health and safety of our team members and set the standard of food safety for the protection of our customers’ products and brands. Integrity: We speak with candor, act with transparency, follow through on our commitments and abide by our principles and values. Team: We respect and value our team members, embrace diversity, and invest in their development through coaching and training. Customer Focus: We strive to exceed our internal and external customers’ expectations through open communication, relationships, and continuous improvement. Achievement: We manage our business to provide opportunities and stability for our team members, and bring value to our customers, owners, and the communities we serve. WHAT YOU WILL DO: The System Specialist role will be assigned to a team specializing in one area of service related to effectively and efficiently operating the food safety equipment in a customer facility. Even though there are different teams, the person filling this role must have extensive knowledge of food safety equipment operating in a production facility, strong trouble-shooting skills, and the ability to interact with customers. The different teams are Product Development, Install, Projects, Equipment Service, MARC, and International Project Management. All System Specialists should be able to serve on any team if a need arises. Manage large scale equipment maintenance, installations, and ongoing efficacy studies with customers across several locations and facilities within a geographic territory. Ensure procedures are adhered to when repairing, replacing, and installing equipment. Direct, coordinate, and facilitate the repair, maintenance, and installation of assigned equipment projects. Troubleshoot, maintain, and repair equipment. Evaluate the efficacy of the equipment and discuss internally and externally to provide recommendations to ensure customer goals are met. Provide regularly scheduled maintenance, repairs, and training of plant personnel in the proper operations and maintenance of system. Inspect chemical dispensing equipment for conformance with operational standards and sanitary design. Manage contractors (quality, efficiency, safety) Exercise independent judgement in business decisions (equipment replacement, delivery concentration targets, warranty claims) Ensure proper programming of equipment for optimal performance Potential for handling hazardous materials (to include removal and disposal) Work with the Research and Development team to design and build prototype equipment Monitor customer locations remotely using our MARC system and adjust settings, as necessary. Create scope of work (“SOW”) documents for specific projects. Interact with outside contractors to gather quotes, schedule, and oversee work, and ensure all safety protocols are followed . Conduct site surveys for work to be performed on upcoming projects. Complete site acceptance testing (“SAT”) once projects are completed and prior to submitting to customers. Perform any other related duties as required or assigned. YOUR MUST HAVES: High School Graduate or General Education Degree (“GED”). 2 years’ related experience Ability to multi-task in a fast-paced environment. Must plan, prepare, and follow multi-Facility, multi-state travel schedule. Dedication to work and promote safety in the workplace. Willing to learn and strive in a team environment. WHAT WE PREFER YOU HAVE: Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts such as fractions, ratios, and proportions to practical situations. Ability to utilize common sense understanding to carry out written, oral or diagrammed instructions. OUR ENVIRONMENT: Outside or inside working environment, wherein there are potentially hazardous working conditions and life-threatening situations exist (fire, chemicals, electrical sources, heights, etc.). May be required to wear Personal Protective Equipment (“PPE”). WHAT WE OFFER: Medical, Dental, & Vision Insurance Basic Life Insurance 401k Retirement Plan Paid Holidays Paid Vacation Employee Assistance Program Training & Development Opportunities Packers Sanitation Services, Inc. (PSSI) is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, creed, sex, gender, gender identity, national origin, citizenship status, uniform service member status, veteran status, age, genetic information, disability, or any other protected status, in accordance with all applicable federal state, and local laws. PSSI is committed to complying with the laws protecting qualified individuals with disabilities. PSSI will provide a reasonable accommodation for any known physical or mental disability of a qualified individual with a disability to the extent required by law, provided the requested accommodation does not create an undue hardship for the Company and/or does not pose a direct threat to the health or safety of others in the workplace and/or to the individual.? If a team member requires an accommodation, they must notify the site manager or the Corporate Human Resources Department. If an applicant requires an accommodation, they must notify the hiring manager and/or the Recruiter hiring for the position. YOUR NEXT STEPS: APPLY All applications will be reviewed, and qualified candidates will be contacted to continue into the interview process. If you feel like you are a good fit for this position, APPLY If you want to be a part of a large organization that treats you like family, APPLY NOW