Direct Care Supervisor

1 month ago

Everett, United States Sunrise Services Full time
Description

Sunrise Services, INC. is seeking a supervisor/manager for our supported living program

Come join a dynamic, team-driven environment, that features an abundance of opportunity for growth and development At Sunrise, you not only start a job, but a career that truly makes a difference in the lives of others

About the Program:

The supported living program offers assisted-living services to adults with a wide variety of developmental disabilities and varying levels of skill and independence. At Sunrise, we promote a high-quality of life, self-determination, and independence, by providing needed support for daily living tasks. The Social Worker assists in the supervision, training, and retraining of staff, and passes on information to the direct supervisors of any issues that may need further investigation.

When you join Sunrise Services, Inc., you join a company that values professional growth. Join a company that offers growth and advancement opportunities

General Responsibilities: The Direct Care Supervisor is a Site Supervisor role focused on the daily support of staff who work with clients with developmental disabilities who may also have mental illnesses, sexual, criminal, or other challenging issues and behaviors. The Direct Care Supervisor will be on site with clients and staff at least half of their work week. The Direct Care Supervisor supervises staff and ensures the effectiveness of services; promotes dignity, respect, and a high quality of life for clients; and ensures that all clients receive care, support, and assistance in accordance with agency, local, state, and federal guidelines.

Essential Functions:
  • Provide additional direct support for clients in their homes when site coverage is needed.
  • While providing direct support for the clients in their homes or during weekly site visits, ensure the homes are clean and compliant per state requirements.
  • Develop an expert understanding of each client's plans, needs, specific goals, interests and behaviors so that every effort is made to help them live their best life.
  • Observe client's functional conditions and report changes immediately to the Program Manager to ensure action is taken promptly.
  • Model a positive, proactive and priority-focused communication style which encourages collaboration and allows space for all voices to be heard, with the goal of improving the quality of life of our team and our clients.
  • Ensure on-boarding process and training completed for all LDSPs and DSPs in required timeline. Communicate with appropriate departments to ensure permissions are set up for systems, trainings are scheduled, training packet and OJTs completed, nurse delegation for all required client needs are completed and permanent schedules and client addresses are discussed and agreed upon.
  • Supervise, coach, train and facilitate the work of LDSPs and DSPs. Ensure LDSPs and DSPs are experts on the client's plans, needs, specific goals, interests and behaviors so they are able to communicate with the rest of the team.
  • Ensure that support is given and skills are taught in these areas: health and safety, power and choice, positive recognition of self and others, integration into the physical and social life of the community, developing relationships, and promoting competence and self-reliance.
  • Meet or call at least twice a week with each LDSP to discuss client progress and plan accordingly. Coordinate with the Afterhours Team to ensure the evening and weekend DSPs are supported. Meet at least once a month with evening and weekend DSPs.
  • Meet at least twice a week with clients to discuss their progress towards goals and their feelings about the supports they are receiving.
  • Respond promptly and appropriately to challenging client behaviors and problems at the residences, sometimes outside of normal business hours.
  • Report any program, client, or staff concerns to the Program Manager. Report behavioral concerns also to the Participant Care Plan Coordinator, medical issues to the Health Care team and Registered Nurses and staffing issues to the Staffing team and Staffing Manager
  • Investigate and report incidents, accidents, and/or problems involving clients and staff. Determine causes, and identify and enact steps for preventing repetition.
  • Incident reports; GERs should be reviewed and addressed during your working shift daily.
  • Incident reports; GERs should be finalized within a week of the incident.
  • Monitor and record the quality of the services as well as the health, safety and quality of life of the clients. Document the work you do in weekly case notes.
  • Communicate important relevant information regarding the health and safety of each client on caseload via T-Log communication at least once weekly.
  • Check, respond and send as applicable SCOMMs to Sunrise employees via Therap.
  • Monitor narratives, checklists, tracking forms and other tools and materials to ensure each site is being run in a way that is compliant with company and DDA requirements and in accordance with the client's wishes, plans and goals.
  • Ensure appropriate staffing levels; working direct care shifts whenever necessary to ensure required or appropriate staffing. Serve as "On-call Direct Care Supervisor" for at least 1 week every 8 weeks.
  • Perform occasional light lifting of up to 20lbs, plus lift and transfer clients as needed. Navigate stairs in multistory buildings without elevators.
  • Direct Care Supervisor in the client intake process: Helping to make all necessary arrangements for clients entering the program.
  • Attend all assessment, planning, and team meetings for each client. Attend required review meetings, and update 6 month reviews for the Individual Instruction and Support Plan (IISP). Review the Person-Centered Service Plan (PCSP) with assistance from the Program Manager, prepare updates to the Person-Centered Service Plan (PCSP) to give to the Case Resource Manager (DDA) at the annual PCSP assessment. Train staff of the PCSP. Train staff on how to properly track behavioral data and submit behavioral data to the Participant Care Plan Coordinator, Train staff on the Functional Assessment/Positive Behavior Support Plan. Ensure the DSP's provide documented assistance and support as directed to move toward fulfillment of the client's goals.
  • Ensure the accurate completion of records including, but not limited to: medication records, daily narratives, training data as identified in the client's IISP, incident report forms, and financial forms. Route these records to recipients in a timely manner.
  • Ensure prompt response and collaboration with QA and Health Care teams
  • Financial responsibilities for clients include: coordinate money matters with the Fiscal team, ensure clients are managing their money and have enough for their needs; help facilitate the check process, provide support for client shopping.
  • Coordinate involvement and interaction for program clients in the community, and in other social agencies. Work with other agencies as necessary in the daily lives of clients.
  • Maintain positive relationships with client's family, relatives, guardians and friends.
  • Implement and monitor compliance with DDA regulations and policies, Sunrise Services policies and procedures, applicable contracts, and Residential Guidelines for all program staff and activities. Provide feedback to Administrator.
  • Coordinate all aspects of the move when clients change residence.
  • Provide transitional support for clients leaving the program; ensure that client's property is properly accounted for and transferred, and that all financial resources that Sunrise manages are transferred as required by law and policy.
  • Schedule company vehicles and ensure clients have transportation to appointments and community engagements.
  • Coordinate/communicate with health department (HCC) concerning client medical needs.
  • Perform other duties as assigned.
Essential Requirements: (Any Equivalent Combination of Knowledge, Skills, Abilities, Education, and Experience)
  • Education: Bachelor's degree in a field related to developmental disabilities or high school diploma/GED and at least 3 years' experience working with clients with developmental disabilities.
  • Experience: Prefer experience working with clients with developmental disabilities. Supervisory experience preferred.
  • Licensure/Certification: First Aid and CPR certifications, NAR within 30 days after hire. Current valid Washington Driver's License. Attend and complete Buzz on Adult Learning and Peer Coaching training course within the first 90 days of hire or advancement.
  • Skills/Abilities: Excellent communication (oral and written), listening, organization, documentation, and problem-solving skills are required.
    • Creativity, flexibility, dependability, positive attitude, and sensitivity to diverse populations essential.
    • The ability to organize work, time, and priorities Creativity, flexibility, dependability, positive attitude, and sensitivity to diverse populations essential.
    • Must be able and willing to drive in inclement weather
    • Skill with Microsoft Office products including Word, Excel, Access, Teams and Outlook. Ability to learn scheduling and employee-database software. Ability to learn Therap client data base software.
    • Typing speed of at least 40WMP
    • Strong verbal and written communication skills, and demonstrated leadership ability.
    • Demonstrates strong flexibility skills with ability to exercise sound judgment in challenging dynamic situations, including behavioral and staffing issues. Skills in reading, synthesizing, and acting upon multifaceted information.
    • Ability to adjust quickly and appropriately to shifting priorities.
    • Able to perform occasional light lifting, plus lifting and transferring of clients as needed. Able to navigate stairs in multi-story buildings where buildings are without the use of functioning elevators.
    • Demonstrates strong conflict resolution skills, people management skills, and supervisory skills.
  • Other Considerations:
    • At least 18 years of age.
    • Must have a current Valid Washington State Driver's License and must have and maintain a driving record that meets company driving requirements and policy.
      • $50,000 automobile liability insurance.
Schedule:

Monday - Friday 7 am - 3 pm

Compensation:
  • $23.66 - $25.00 per hour (Depends on Experience)
  • Wages are determined by applicable industry experience, education, and certifications.
Benefits:
  • Medical, dental, & vision plans
  • Paid Vacation - Earned at .04 per hour worked for hourly employees, and 6.67 per month for salary (equates to about 2 weeks per year for full-time employees)
  • Sick Leave - 1 hour per 40 hours worked (equates to about 52 hours for full-time)
  • Holiday pay, with 8 holidays observed
  • Paid 'Floating' Holiday to be used on a day of choice
  • Health Savings Account
  • Health Reimbursement Arrangement
  • Basic Life & AD&D insurance
  • WA Paid Family Medical Leave
  • Employee Assistance Program
  • Pet Insurance
  • Legal & IDShield
  • Accident, Critical Illness, & Hospital Insurance
  • 401K (Currently matching 50%)
  • Life Insurance
  • College savings plan
Why Sunrise Services INC?
  • An abundance of opportunity for growth and development
  • Supportive, team-driven culture
  • Competitive benefits and compensation plan
  • Making a true difference in the community, and the lives of vulnerable individuals

Vaccination or face masks may be required

To comply with Federal law, Sunrise Services participates in E-Verify. All newly-hired employees are queried through this electronic system established by the Department of Homeland Security (DHS) and the Social Security Administration (SSA) to verify their identity and employment eligibility. We are an Equal Employment Opportunity Employer.

Location: 811 Madison Street, Everett, WA 98203

Keywords: Social Work; Leadership; Management; Developmental Disabilities; Sunrise Services; CLF; CP; SL; Caregiving; Healthcare; Community Living;

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