Service Designer

3 days ago


Washington, United States Softthink Solutions Full time

Benefits:

401(k)

401(k) matching

Competitive salary

● Minimum of 5+ years experience designing complex service design systems for multiple touchpoints projects. ● Minimum Bachelor degree in service design, business design or a related design discipline. ● 5+ years of experience in service design, user experience design, or related fields ● 7+ years of combined professional service design, CX, and/or UX experience. ● Strong working knowledge of the IAE user base of SAM.gov domains and FPDS.gov as applicable to the task order scope ● Ability to connect IAE user desires to SAM regulatory and functional requirements to design solutions ● Strong understanding of current quantitative and qualitative user analysis techniques ● Ability to use web analytics to understand user flows, behaviors, and burden. ● Ability to suggest metrics and perform analysis on user data to optimize digital experiences for customers ● Ability to draft user flows from start to finish with technical input ● Ability to create and evaluate low-fidelity versions of their ideas before implementing them ● Ability to bring relevant people together to help them understand the user's goal and establish a common goal. ● Ability to plan and execute system mapping, customer journeys, scenarios and service specifications. ● Analyze research data identifying and generating meaningful insights and behavioral patterns. ● Work closely with visual designers contributing to the improvement of the design quality and final user experience. ● Collaborate with design lead, product owners and leaders to drive product strategy and the development roadmap. ● Strong knowledge of user-centered design processes and passionate about solving complex Service and UX challenges. ● Strong background in service and strategic design. ● Strong skills in conducting and synthesizing research, insights and findings. ● Strong skills in structuring and visualizing journey maps, service ideation, concept communication and specification. ● Skills in visual and interaction design as well. ● Prior portfolio showcasing design solutions and strategic approaches. ● Ability to facilitate workshops and set design sprints ● Knowledge of agile approaches and techniques. ● Ability to communicate effectively with different audiences. ● A solid competency in storytelling and public speaking. You are comfortable explaining your ideas to client stakeholders and to ideate the best means to present your conceptual work. ● Attention to details and organizational approach. ● Ability to understand the impact of technology on design deliverables.

This is a remote position.



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