Tech Representative

7 days ago

Montgomery, United States Hartzell Engine Technologies Full time

Job Type

Full-time

Description

Key Responsibilities:

The responsibilities of this position are wide and varied; including but not limited to: providing "help desk" support via phone, fax and e-mail to users and servicers of HET's products; identifying field problems and taking the lead internally to ensure they are resolved; reviewing service literature and providing timely feedback; participating in and/or conducting training classes at seminars, trade shows, and type-clubs to provide operating, service, and maintenance support for users and operators; and adjudicating warranty claims.

Key Deliverables:

• Provide help desk support for customers / maintainers of our products.

• Provide warranty processing support, analysis and reporting, including timely communication with customers.

• Assist with development of maintenance, ICA documents and service literature.

• Take ownership of specific issues and lead the efforts to identify root cause, and ensure corrective action is put in place.

• Provide feedback to engineering regarding product improvement opportunities.

• Attend IA seminars, trade shows, and/or type-clubs to provide technical support and training on our products.

• Develop maintenance training programs/presentations for our products.

• Provide warranty processing support, analysis and reporting, including timely communication with customers.

First Year Success Factors

• Develop a working relationship with distribution and OE customer base.

• Develop an understanding and working knowledge of the warranty database.

• Develop a working understanding of each of our products lines as they relate to specific airframe/engine types:

° Through reading and understanding of the maintenance manuals;

° Performing warranty tear downs, processing and investigations;

° Learning and understanding troubleshooting procedures for their systems.

Requirements

Required Education/Experience:

Bachelor of Science preferred or equivalent experience; A&P license required, I.A. preferred. Previous manufacturing experience preferred.

Required Technical Competencies

1) Strong mechanical aptitude with an understanding of general aviation aircraft systems

2) Strong troubleshooting skills

3) In-depth understanding of blue print reading and drawings

4) Ability to visualize from sketches, photos and verbal descriptions

5) Knowledge and use of standard hand tools and measuring tools

6) Basic understanding of inspection methods

7) Strong technical writing skills

8) Ability to read and interpret technical manuals

9) Good understanding of Federal Aviation Regulations that pertain to certification, operation and maintenance practices

10) Basic understanding of Aviation vocabulary

11) Strong communication skills including the ability to present technical information

12) Basic computer skills; (Microsoft Office, Outlook, etc.)

Beneficial Secondary Technical Competencies

• Experience in preparing and presenting training materials to groups.

• Pilot's license

• Repair station experience

Required Behavioral Competencies:

1) Decision Making - Identifies and understands issues, problems, and opportunities; compares data from different sources to draw conclusions; uses effective approaches for choosing a course of action or developing appropriate solutions; takes action that is consistent with available facts, constraints, and probable consequences.

2) Tenacity - Staying with a position or plan of action until the desired objective is obtained or is no longer reasonably attainable.

3) Customer Focus - Makes customers and their needs a primary focus of one's actions; develops and sustains productive customer relationships.

4) Initiates Action - Takes prompt action to accomplish objectives; taking action to achieve goals beyond what is required; being proactive. Urgency.

5) Manages Work - Effectively manages own time and resources to ensure that work is completed efficiently. Follow-thru.

6) Work Standards - Sets high standards of performance for self; assumes responsibility and accountability for successful completion of assignments or tasks. Discipline.

E-Verify/EEO/AA Employer

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