Dispatch Admin Assistant

Dispatch Admin Assistant Full Time • Novato Benefits: Health insurance Paid time off Dental insurance Employee discounts Vision insurance Join Our Team of Professional Electricians Do you value professionalism and punctuality? Do you want to work with the best pros in the electrical industry? Then you could be a candidate for Mister Sparky. If you value a rewarding career and would like your customers to be genuinely satisfied, you’ll be fit for our team We are still a growing business and are looking for someone to grow with us. JOB SUMMARY This position dispatches all service calls to ensure maximum scheduling efficiency without compromising client satisfaction. JOB DUTIES Manages the dispatch board to keep field personnel on the move and servicing clients Makes every effort to compress call scheduling effectively maximizing productivity and revenue Notifies clients ahead of time without fail if the electrician is not going to arrive at their home within the scheduled time window Confirm next day appointments Re-schedules appointment times at client’s convenience as necessary Coordinate with Electricians to pull city and PG&E permits (We will teach you this process) Strictly adheres to the Dispatching for Profits Priority Service Schedule, to ensure the right electrician is sent to the right appointment Shares responsibility to ensure that all electricians arrive at their designated appointments on time Debriefs with electricians upon completion of jobs to identify any outstanding client satisfaction issues Enters equipment type and age information for systems into Service Titan Assist with pulling permits, which may include web based permits, as well as visiting city departments for permits Other various tasks may be added at manager discretion MINIMUM REQUIREMENTS High school diploma or equivalent Must have good computer software skills Prior customer service experience preferred Service Titan knowledge is a PLUS Compensation: $25.00 per hour Join the Mister Sparky Team We want to make joining our team as easy as possible. Our team members are the most valuable assets in our organization. It’s true, our employees come first How do we prove it? First things first. Pay— We believe the best performers deserve the best pay. That’s why we want to pay YOU the best competitive rate. Flexibility— We want YOU to have time for the most important things in your life. Our scheduling is flexible. Find out how we do it. Career Path— We offer you an unlimited future with our world class training programs. Our training programs include Technical Training, Virtual technical training, communications, sales, and more If you are serious about your career and want to learn from the best in the industry apply today So, if you have a great attitude and a strong work ethic, and are someone who takes pride in the work you do, then we want to hear from you Each franchise location is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. The franchisee sets their own compensation and benefits. All inquiries about employment, benefits, scheduling and compensation at this franchise should be made directly to the franchise location, and not toMister SparkyCorporate.