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Senior Cisco Communications Support Engineer

4 months ago

Richfield, United States HealthPartners Full time

HealthPartners is currently hiring for a Senior Cisco Communications Support Engineer. This role is responsible for developing, installing, troubleshooting, and maintaining communication systems solutions; ensuring that issues and installations are coordinated with Communication Service Analysts, Network Management, and vendors. The engineer develops, tests, and updates communication systems disaster recovery plans; ensuring that any significant issues with disaster recovery testing and planning are assessed and changes to the plan are managed. This position analyzes utilization levels and monitors traffic; propose configuration or technology changes to meet service levels; oversees the design and execution of upgrades and maintenance activities on assigned platform. Required Qualifications: Bachelor of Science in Information Systems, Telecommunications, or Business Management or equivalent experience. 7+ years of experience in hardware/network design, traffic engineering, equipment vendors and carriers and specifically the following systems: Cisco Unified Communications Manager (CUCM). Cisco Unity Connection (CUC). Cisco Emergency Responder (CER). SIP/CUBE Knowledge. SIP integrations to 3rd party applications (Avaya Session Manager, Cisco CVP, Genesys, etc.). Voice Gateways configuration, deployment, and troubleshooting. Excellent desktop tool usage including Word, Excel, Access, and PowerPoint functionality. Excellent oral and written communication skills. Detail-oriented and proven organizational skills. Strong interpersonal relationship skills. Strong problem-solving skills. Project management experience for moderate projects. Exercise considerable initiative, planning, judgment, and work independently. Experience performing disaster recovery testing. Drive to any location, and be available outside normal business hours, including weekends. Serves on a team on-call rotation schedule to address emergency production issues after hours. Translate technical jargon and concepts into easy to understand language. Knowledge of VOIP and QOS. General Understanding of Network Protocols e.g.: DHCP, DNS, LDAP, VLANS, SIP, FTP, SSH, and TCP/IP Preferred Qualifications: Cisco Certifications or relevant experience. SIP voice services experience. Session Border Controller experience Accountabilities: Provides support on the selection, implementation, installation, and maintenance of all communications related systems. Troubleshoots communication systems issues; providing tier three support for communication and video systems. Coordinates with vendors and organizational staff the installation and planning of moves, adds, and changes of services. Provides training to Communication Service Analysts on telephone systems, voice mail, and other adjunct systems. Maintains inventory, by location, of all telecommunications network (local/long distance), hardware, cabling, pagers, and cellular phones. Tests and updates disaster recovery plans; ensuring adequate availability and capacity for enterprise communications. Conducts telecommunications analyses and identifies cost savings opportunities. Analyzes quarterly traffic/busy studies for the telephone and voicemail systems/network/ACD groups. Assists with the assessment and optimization of hardware, software, and network design through review and analysis of user needs. Monitors utilization levels and trends throughout the organization to determine if service levels are being met. Conducts feasibility studies for small to moderate projects. Coordinates project tasks, ensuring adequate planning and resource allocation. Creates, maintains, and updates Communication systems infrastructure diagrams and other documentation. Participates in technology roadmap discussions and planning We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a vet ran, and basis of disability or any other federal, state or local protected class.