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Implementation Specialist I

4 months ago

Dodgeville, United States Lands' End Full time

At Lands’ End, we are on a mission to create a more comfortable world. We care about our employees, our community, and our planet. People are the heart of our company, and our doors are open to everyone. We are committed to creating a welcoming, safe, and inclusive environment for all. Our strength in work and life comes from the combination of our experiences, backgrounds, and talents. It's what we do as people that makes Lands’ End a great place to work.

As an Implementation Specialist on the Client Implementation team, you support the seamless onboarding of new clients & launch of customer programs, including but not limited to: providing guidance and support in the design of custom websites, determining which products customer will carry, developing creative materials from templates, understanding customer business requirements and how they relate to Lands’ End processes, executing customer reporting needs, and supporting customer contacts in a number of other tasks as needed. Additionally, you work collaboratively with a variety of internal and external resources to execute processes and solutions that meet customer program requirements. These resources will include New Business Development, RFP, Call Center, Business Outfitters Creative, A/R and Inventory Management, Web Development, Lands' End Order Services, Information Services, and outside vendors. You should also be willing to learn the Lean and Agile methodologies to provide quick turnaround on customer needs and keep an eye to improving the day-to-day onboarding & implementation processes, and work as part of a team to report on activities that impact the health of the business.

This position is based in Dodgeville, WI. Stevens Point., WI base can also be considered.

  • Support the onboarding of new clients and successful launches for assigned accounts – this includes ensuring that all milestones are achieved promptly and efficiently.
  • Function as main point of contact for customer – collaborate with clients to deeply understand their business objectives & launch goals to customize and tailor their product implementation.
  • Coordinate and facilitate client meetings with a focus on business objectives & defining scope for a successful launch.
  • Manage relationship and communication between cross-functional partners and customer.
  • Actively identify areas for improvement and proposed solutions for issues for both internal and client facing processes/procedures.
  • Successfully & meticulously document project scope, launch metrics (where applicable) and project handoff documentation. Execute a seamless handoff process between client implementation & maintenance project team.
  • Document Account Specialist processes for assigned account(s) following Process Documentation Templates/Processes.
  • Participate in additional projects as assigned to achieve strategic business goals.
  • Travel may be required 4-6 times per year to support accounts.
  • May work on special projects/other duties as assigned.
Skills
  • Strong communicator with the ability to establish customer relationships.
  • Action oriented with the ability to work in a fast-paced environment and manage multiple projects while remaining flexible in a self-directed, organized, decisive, professional, and objective manner.
  • Ability to identify & implement innovative operational processes.
  • Experience in effectively collaborating and communicating with customers and colleagues in a friendly, easy-to-understand and efficient manner, consistent with Lands' End philosophies.
  • Strong analytical, interpersonal, written, verbal, listening and negotiation skills as well as the ability to think creatively.
  • Ability to delegate, hold self and others accountable, and prioritize tasks for optimum efficiency.
  • Demonstrate independent problem-solving skills with the ability to uncover root causes.
  • Ability to be flexible and embrace change in a positive manner.
  • Demonstrate self-awareness and a desire to grow professionally.
  • Extensive knowledge of Microsoft Office Suite, specifically Excel. Available for minimal travel, including some weekends.
  • Ability to adhere to Lands’ End Attendance expectations.


Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)