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Implementation Specialist

4 months ago

Syracuse, United States Community Bank NA Full time
Overview

Benefit Plans Administrative Services (BPAS) is a leading provider of employee benefits administration, trust services, collective investment fund administration and actuarial consulting services to customers on a national scale. We support 4,200 retirement plans, $115 billion in trust assets, $1.3 trillion in fund administration, and more than 810,000 participants. With our breadth of services, depth of creative talent, and financial resources, we are well-positioned to help our clients solve all their benefit plan challenges without the need to engage multiple providers. One company. One call.

Responsibilities

  • This position is responsible for communicating with clients, plan sponsors, and brokers to organize meetings and address any questions or issues; Communicating with all internal departments; managing the asset transfer process; managing the conversion process; applying knowledge of Federal pension regulations; managing assigned staff; preparing initial enrollment kits; and other duties.

    Essential Duties:

    1. Work with plan sponsors and brokers to organize employee meetings to increase the success of onsite meetings.
    2. Communicate with clients to address all service issues and provide necessary research, problem solving and resolution support during plan transition.
    3. Successfully monitor and follow-up on items assigned, seeing tasks through to resolution and closure with clients.
    4. Communicate with all internal departments to provide answers to client and partner questions when required.
    5. Document all client contact in proprietary database, clearly logging any issues and follow up required.
    6. Manage the asset transfer process with Plan sponsors, Advisor/TPA Partners, prior recordkeepers and sales staff. Ensure the integrity of the process and its controls.
    7. Manage the conversion processing requirements of existing clients for plans, splits, mergers, acquisitions, and de-conversions.
    8. Apply knowledge of Federal pension regulations; interpret and apply plan provisions as they relate to conversions.
    9. Consult with Plan Sponsors, Advisor/TPA Partners and prior recordkeepers on reconciliation issues and recommend possible approaches and solutions.
    10. Assess opportunities for workflow efficiencies and develop alternative procedures and automation techniques.
    11. Work with appropriate groups on a continual basis to evaluate and refine existing policies and procedures.

Qualifications

Education/Training: Must have a Bachelor's Degree in Finance, Business, or other related field.

Skills: Proficient reading, writing, grammar, and mathematics skills; excellent computer, analytical and organizational skills; Must have good customer service and the ability to work well with others; and solid project management skills. Must have knowledge of the retirement industry and a sharp attention to detail.

Experience: Must have a minimum of 5 years in the retirement industry with a strong knowledge of the industry.

Other Job Information

Compensation: Commensurate with experience plus potential for annual merit increase. In addition to your competitive salary, you will be rewarded benefits including: 11 paid holidays, paid vacation, Medical, Vision & Dental insurance, 401K with generous match, Pension, Tuition Reimbursement, Banking discounts and the list goes on

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee may be required to stand, walk or sit. Use hands and fingers, handle or feel, reach with hands or arms, and speak and hear. The employee may occasionally be required to lift and or move up to 25 pounds. Specific vision abilities required by this job include close vision, and the ability to focus.

An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Minimum

USD $72,000.00/Yr.
Maximum

USD $124,686.00/Yr.