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Support Staff

1 month ago

Duluth, United States Center For Alcohol & Drug Treatment Full time

Are you passionate about providing exceptional service in a healthcare setting? The Support Staff at our Torrey Building location is the first point of contact for patients for our Outpatient Substance Use Disorder and Mental Health treatment programs, you would play a vital role in patient experience. If your interested in working in a collaborative, dynamic environment, and are committed to making a positive impact in the community, we want to hear from you

Join us in making a positive impact in the lives of individuals on their journey to recovery

Summary:

The Support Staff is the first point of contact for patients at the Torrey Building location so professionalism and excellent customer service skills are a must. Support staff registers patients for intakes and walk-in assessments. They verify patient insurance benefits and navigate MNSure applications as needed. Support staff collaborates with a multidisciplinary team and must be able to adapt to changes in their work functions and environment.

Essential Duties and Responsibilities:

  • Patient services:
    • Register patients
    • Verify and update patient information at every visit
    •  Assist patients with paperwork
    • Answer patient questions and help ensure the highest quality of customer service
    • Assist patients with MNSure Applications as needed.
    • Verify insurance benefits
  • Soft Skills:
    • Answer phones and transfer calls to the appropriate staff member needed.
    • Customer-oriented communication skills
    • Receive and process cash and credit card payments for services rendered
  • Patient Records:
    • Maintain patient record confidentially in a manner set forth by policy and procedure.
    • Upload incoming patient records into the patient’s EHR.
    • Respond to records request accurately, effectively and in a timely manner.
    • Collaborate with multidisciplinary team
    • Excellent organizational and multitasking skills
    • Perform other duties as assigned.

Qualifications:

  • Must be 18 years of age or older.
  • Must have a high school diploma or general education diploma (GED).
  • Must pass background studies conducted by the Minnesota Department of Human Services.
  • Must have current CPR and First Aid certification or obtain it before direct patient contact.
  • Knowledge of Electronic Health Records Systems.
  • Experience working with Medical Insurance/Benefits/MNSURE.
  • Within 60 days of hire must become MNSURE Certified.
Preferred Qualifications:
  • Preferred one year of experience as a Receptionist or Administrative Assistant;
  • Preferred knowledge of HIPAA & patient confidentiality laws.

Benefits:

  • Health Insurance (80% coverage on lowest cost Gold Plans)
  • Dental & Vision Insurance
  • Paid Time Off
  • 10 Paid Holidays
  • Development Time
  • 401K & Roth IRA (4% Employer Base Contribution & 4% Employer Match)
  • Life Insurance
  • Short- and Long-Term Disability (100% Employer Covered)
  • Accidental & Critical Illness Insurance
  • HSA Accounts for Eligible Plans
  • On-the-Job Training
  • Paid CEU Training
  • Tuition Assistance Programs
  • Tuition Forgiveness through PSLF and State of Minnesota Programs
  • Employee Assistance Program (EAP)
  • Family and Medical  Leave
  • Bereavement, Jury Duty, and Military Leave

VISION: The Center for Alcohol & Drug Treatment’s vision is a community in which people’s potential and quality of life are not limited by addiction and its consequences.

MISSION: The Center for Alcohol & Drug Treatment’s mission is to improve personal, family and community health through addiction prevention, treatment and recovery services.

Visit our Website: cadt.org
Find us on LinkedIn: www.linkedin.com/company/cadt-mn/
Follow us on Instagram: instagram.com/cadt_duluth/

The Center for Alcohol & Drug Treatment will consider all applicants regardless of their race, color, creed, religion, national origin, sex, sexual orientation, gender identity, disability, age, marital status, familial status, or status with regard to public assistance, or membership or activity in a local human rights commission.