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Service Specialist III
4 months ago
JOB REQUIREMENTS: Job Details Job Location Oshkosh WI Main St - Oshkosh, WI Position Type Full Time Description POSITION SUMMARY The Service Specialist III serves the Service Center by implementing and supporting electronic banking products and services, answering incoming calls from prospects and members to take and fulfill orders, answer inquiries and questions along with handling escalated calls from other team members. This advanced level position performs troubleshooting, handling of transactions, answering questions callers and team members may have, and resolves member complaints. POSITION RESPONSIBILITIES Answer member calls along with responding to requests received. Provide prospects and members with product and service information. Recommend products and services to members. Update existing member information on applicable programs and systems. Identify and escalate priority issues. Research member issues using available resources and interaction with appropriate departments/personnel to resolve to member\'s satisfaction. Document all call information per standard operating procedures. Meet individual and team target goals. Intermediate knowledge of IRA/HSA process and procedures to ensure knowledgeable service to members as well as other team members. Support digital banking including online banking, mobile apps, mobile deposit, bill pay, and supported devices and features. Assists in testing of CORE and online banking releases. Troubleshoots/Investigates/Resolves issues with devices used with Verve\'s digital banking services. Create and maintain Digital Banking procedures. Assist with gauging and interpreting performance trends. Other duties as assigned. Qualifications EDUCATION AND EXPERIENCE Meet and exceed Service Specialist II expectations. Associate degree or equivalent from two-year college or technical school OR 5 years of experience in a related position, or equivalent combination of education and experience. Financial experience preferred. Proficiency in English language required. Successfully complete Verve internal training: IRA/HSA Intermediate. KEY COMPETENCIES Excellent oral and written communication skills: effectively listen, take instruction and disseminate information. Utilize effective judgement while managing time to make sound decisions while minimizing the Credit Union\'s exposure to risk. Demonstrated ability to work independently and collaboratively, handle multiple priorities, problem-solve, exercise good judgement, and employ initiative. Proven ability to demonstrate patience, diplomacy, tact and professionalism and maintain confidentiality. Possess a high degree of accuracy and attention to detail in work product. Ability to think... For full info follow application link. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability or veteran status ***** APPLICATION INSTRUCTIONS: Apply Online: ipc.us/t/D5CEF46A7DC040FB
