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Business Analyst

4 months ago

Windsor, United States KamisPro Full time

We are hiring a Business Analyst for our rapidly growing software development client. They have a growing product line, great career potential and excellent benefits. This is a hybrid role, candidates must be able to be onsite 2 to 3 days per week in Windsor, CT.

Not open to 3rd party candidates

Responsibilities:

  • Gather and document customer requirements using Agile methodologies.
  • Translate, write, and understand detailed customer and technical requirements.
  • Respond promptly and appropriately to customer needs and inquiries.
  • Work closely with development team in identifying and performing updates to applications.
  • Under the direction of the Product and Program Managers, create training materials pertaining to computer troubleshooting and usage and perform client trainings.
  • Actively monitor, maintain and resolve technical issues related to cloud-hosted instances.
  • Perform functional testing of the product prior to the release to the client; identify, analyze and document issues, and provide possible solutions.
  • Contribute to other ad hoc inquiries and assist on internal projects as needed.

Qualifications:

  • A bachelor's degree in computer science or related technology field is preferred.
  • 1-3 years of relevant experience in a customer-focused position involving technical knowledge of a company's products and services.
  • Strong analytical skills and ability to remain highly organized in a deadline-driven environment, while maintaining strict attention to detail.
  • Thorough and comprehensive documentation skills.
  • Experience with data migration validation.
  • Self-starter and ability to work independently to meet deliverables.
  • Excellent listening, interpersonal, written, and oral communication skills
  • Ability to prioritize and manage several milestones and projects efficiently.
  • Comfortable working in and assisting others through company help desk software in addition to other remote access desktop programs.
  • High proficiency with analytical tools such as Microsoft Excel and SQL
  • Experience working with state agencies and experience understanding state and federal guidelines and regulations preferred.
  • Position may require 25-40% travel in the future.