Current jobs related to Technical Support Specialist - Portland - Cerbo

  • Technical Support Specialist

    3 days ago

    Portland, Oregon, United States Suvoda Full time

    Technical Support SpecialistWe are seeking a highly skilled Technical Support Specialist to join our team at Suvoda. As a key member of our support team, you will be responsible for identifying and troubleshooting technical issues in our web-based application.Key Responsibilities:Provide technical support to customers and end-users via phone and email to...

  • Technical Support Specialist

    2 weeks ago

    Portland, Maine, United States Kolomolo Full time

    Job SummaryWe are seeking a highly skilled Technical Support Specialist to join our team at Kolomolo. As a Technical Support Specialist, you will be responsible for providing top-notch technical support to our clients, observing alarms, troubleshooting, and handling calls and service requests.Key ResponsibilitiesProvide 1st line technical support, observing...

  • Technical Support Specialist

    3 weeks ago

    Portland, United States Techoregon Full time

    Location 2035 Northwest Front Avenue, Suite 300, Portland, Oregon **Description** **Who We Are** Foureyes is a rapidly-growing software company, named by the Technology Association of Oregon as the 2020 Rising Star Technology Company of the Year.. Were on track to become the leading sales intelligence platform and we need great people to get there. We are...

  • Technical Support Specialist

    3 weeks ago

    Portland, Oregon, United States Nectar Markets Full time

    Position: Technical Support Specialist (Full-Time) Classification: Non-Exempt Compensation: $20/hr. Reports To: Director of IT About Us: Nectar Markets is a collective of dedicated and skilled professionals united by our enthusiasm for cannabis and our unwavering commitment to delivering exceptional service and products to our community. Your Profile: You...

  • Technical Support Specialist

    3 weeks ago

    Portland, United States Routeware Full time

    **Technical Support Specialist** * Portland, OR * Full-Time * Support * Technical Support Specialist Routeware is the industry leader in providing software and data analysis that enables public and private enterprises to improve the effectiveness of their waste and recycling programs. Our solutions help organizations save time and money, increase...

  • Technical Support Specialist

    16 hours ago

    Portland, Oregon, United States Costi Full time

    Career Opportunity at COSTIWe are seeking a highly skilled Technical Support Specialist to join our IT department. As a key member of our team, you will be responsible for providing technical support and assistance to our staff and clients.Key Responsibilities:Troubleshoot and resolve technical issues related to operating systems, applications, hardware, and...

  • Technical Support Specialist

    3 weeks ago

    Portland, United States Suvoda Full time

    **Technical Support Specialist** at Suvoda Portland, Oregon, United States **Were Looking for a Technical Support Specialist to Join Our Team!** We are seeking a technically savvy, team player who thrives in a fast paced, dynamic environment. Our ideal candidate is an analytical thinker who will be motivated by helping clients resolve complex, system-related...

  • Technical Support Specialist

    2 weeks ago

    Portland, Oregon, United States CDK Global Full time

    About the RoleThis is a challenging and rewarding opportunity to join CDK Global as a Technical Support Specialist. As a key member of our team, you will be responsible for providing exceptional customer service and technical support to our clients.Key ResponsibilitiesProvide timely and effective technical support to customers via phone, email, and...

  • Technical Support Specialist

    3 weeks ago

    Portland, United States Costi Full time

    **Career Opportunity at COSTI** Technical Support Specialist Costi requires a technical support specialist for its IT department This is a full-time non-union contract position scheduled to work 35 hours per week. **Duties:** * Troubleshoot and resolve issues related to operating system, applications, hardware failures, printing problems, user accounts,...

  • Technical Support Specialist II

    3 weeks ago

    Portland, Maine, United States Careerbuilder-US Full time

    Position Overview The Technical Support Specialist II plays a crucial role in ensuring customer satisfaction by addressing and resolving a variety of technical inquiries. This position involves: Customer Interaction: Effectively manage Tier 1 and Tier 2 support requests through various communication channels including phone and email. Customer Satisfaction:...

  • Associate Technical Support Specialist

    3 weeks ago

    Portland, United States SolvOne Full time

    **Associate Technical Support Specialist** SolvOne - Portland, OR, United States SolvOne is looking to add the right candidates to our growing Technical Support Team! We serve the petroleum industry by providing 24/7/365 site-related solutions, comprehensive technical support, facilitating dispatch execution, performing nationwide project rollouts, and...

  • Customer Technical Specialist

    2 weeks ago

    Portland, Oregon, United States Peraton Full time

    Job SummaryWe are seeking a highly skilled Customer Technical Specialist to join our team at Peraton. As a key member of our IT support team, you will be responsible for delivering exceptional technical support services to our customers.Key ResponsibilitiesTechnical Support: Provide technical support for a variety of technologies, including Cisco switches,...

  • Technical Support Specialist

    23 hours ago

    Portland, Oregon, United States Rand 3D Full time

    Job DescriptionWe are seeking a highly skilled Technical Support Specialist to join our team at Rand 3D. As a Technical Support Specialist, you will be responsible for providing top-notch support and solutions to our clients related to Autodesk architecture and construction software in a Microsoft environment.Key Responsibilities:Troubleshoot and resolve...

  • Technical Support Specialist

    3 weeks ago

    Portland, Oregon, United States BankTalent HQ Full time

    At BankTalent HQ, we understand that providing outstanding service to our clients is paramount in our banking operations. Our commitment lies in enhancing the experience of businesses and professionals by offering tailored banking and investment solutions from seasoned bankers dedicated to fostering long-term relationships. As a genuine partner, we empower...

  • Technical Support Specialist

    5 days ago

    Portland, Oregon, United States Levata Full time

    Job SummaryWe are seeking a highly motivated and customer-focused Technical Support Representative to join our team at Levata. As a key member of our support team, you will be responsible for providing exceptional phone support to our customers for our products and services, including software and hardware.Key ResponsibilitiesAssist customers with...

  • Technical Support Specialist

    3 days ago

    Portland, Oregon, United States Tokyo Electron US Full time

    Job Overview We are seeking a highly skilled Technical Support Engineer to join our team at Tokyo Electron US. As a Technical Support Engineer, you will be responsible for providing technical support to field engineers, technicians, and product support personnel who are diagnosing, troubleshooting, repairing, and debugging complex electro/mechanical...

  • Technical Support Specialist

    5 days ago

    Portland, Oregon, United States PTC Full time

    Job SummaryWe are seeking a highly skilled Technical Support Engineer to join our global support organization. As a member of our team, you will collaborate with support colleagues worldwide to provide world-class technical support to clients.Key ResponsibilitiesAnalyze and resolve complex technical issues for customersWork closely with services and account...

  • Technical Support Specialist

    2 weeks ago

    Portland, Maine, United States Summit Utilities Inc Full time

    Job SummaryWe are seeking a highly skilled Technical Support Analyst I to join our team at Summit Utilities Inc. in Portland, Maine. As a Technical Support Analyst I, you will be responsible for maintaining and supporting our systems, technical equipment, and practices.Key ResponsibilitiesDesktop/Laptop/iPad/Tablet/Mobile Phone Support and DeploymentHardware...

  • Technical Support Specialist

    5 days ago

    Portland, Oregon, United States Trick Dog Technology Full time

    Job Summary:The Service Desk Analyst plays a pivotal role in delivering high-quality technical support to both the business and customers, with a focus on exceptional customer satisfaction and personalized service. As the first line of support, you will resolve incidents and problems using various diagnostic tools, guiding customers through issues via phone,...

  • Technical Support Specialist

    3 weeks ago

    Portland, Oregon, United States F2Onsite Full time

    Job OverviewThe Technical Support Specialist is a pivotal role responsible for addressing and resolving issues related to various technology products in an end-user computing setting.Key Responsibilities:Conducts basic to intermediate troubleshooting and repair tasks for devices such as PCs, laptops, tablets, and printers.Provides dedicated support to...

Technical Support Specialist

4 months ago

Portland, United States Cerbo Full time

The Company

Cerbo is a high-growth healthcare SaaS company, doing our part in the medical market to support holistic lifestyles and personalized medicine. Our software – Cerbo EHR – is a cloud-based electronic health records (EHR) and patient portal software system. Healthcare offices across the country – and some around the world – use Cerbo for most everything they do in their day-to-day operations. Cerbo originally started as a developer’s nights-and-weekends project. And has grown into one of the leading EHR systems for functional or “root cause” medicine and membership- or cash-based clinics. Because of our unique origins, we often approach things a bit differently. That is, success for us is not just about the bottom line. It’s more about providing a great product, operating with integrity, and supporting our clients and our team. During the past four years our team has grown, and thousands of practitioners and patients use our product. To this end, we’re looking for a Technical Support Specialist to join our growing team.

What You’ll Do

Our software does many different things: accounting and billing; capturing, storing, and tracking medical information; integrating with laboratories; allowing co-management of records with patients via the Patient Portal; appointment scheduling and task management; etc.

This person will provide customer support directly to the users of our software and their patients, via phone and our ticketing system. This position requires working West Coast hours. Specifically, you will:

  •  Provide customer support via phone, email, and our ticketing system (Freshdesk). This will involve a regular workday schedule, with an occasional rotating weekend support shift is a must.
  • Support for basic customer issues such as solving usage problems and fulfilling service desk requests that need IT involvement that deal with the patient portal, password resets, simple configuration changes, demographic updates, etc. 
  • Resolve, triage, or escalate support issues according to SOP.
  • Conduct screen-sharing calls to troubleshoot issues or answer questions.
  • Write and update help articles as needed.
  • Assist with lab integrations and testing.
  • Build custom forms/ questionnaires using HTML/ CSS/ PHP.
  • Help with testing out new or updated features.

The job requires excellent interpersonal skills, patience, and the ability to quickly gain proficiency with a complex EHR. The ideal candidate would also have customer service experience, experience in a healthcare setting and an aptitude for utilizing Freshdesk is a plus.  Experience (or interest) in basic coding (HTML/CSS, JavaScript, PHP, MySQL).

 Primary Responsibilities

  • Seek out opportunities for process improvements internally
  •  Work closely cross-functionally to resolve technical or process-related questions.
  • Proactively identify customer needs, challenges and manage expectations
  •  Complete assigned project responsibilities which include but are not limited to: account activations, setting up eFax/ePrescribing, setting up all technical integrations requested by the customer and account deactivations
  • Document progress and updates; communicate whether your activities are on track/off track with the relevant stakeholders
  • Develop and maintain technical expertise in assigned areas of the product functionality and utilize that expertise effectively and efficiently to help customers
  •  Collaborating with Technical Support when indicated to problem solve for customers
  • Create a positive customer support experience, build rapport and trust with end users through professional attitude and approach to problem understanding, ensuring timely resolution, business impact evaluation and communicating the status to the end user promptly
What You’ll Bring
  • Solution-oriented; passion for creative problem solving, comfortable tackling new and undefined problem spaces with minimal guidance
  • Proven ability to thrive in a constantly changing environment with new challenges
  • Be comfortable with ambiguity; startup/growth environment experience preferred
  • Ability to understand, synthesize, and translate between complex business problems and technical concepts
  • Customer focus and integrity
  • Exceptional written and oral communication skills that display professionalism and build strong relationships with our customers
  • Detail-oriented and adopt a process-oriented mindset

Compensation & Benefits

  • Competitive compensation based on experience
  • Health, dental and vision benefits
  • 401(k) with matching company contribution
  • Short-term disability & long-term disability insurance
  • Paid Time Off policy
  • Full suite of remote working tools and processes

Location: 100% Remote

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.