level 1 service desk analyst

2 weeks ago


Irving, United States Randstad Full time

level 1 service desk analyst.

  • irving , texas

  • posted 5 days ago

job details

summary

  • $19 - $20 per hour

  • contract

  • high school

  • category computer and mathematical occupations

  • reference1073113

job details

job summary:

Under limited supervision, provides a deep understanding of technical products and services along with capability to translate complex information into simplified and professional content. The position will require working closely with various customers & analysts to resolve technical issues through contact methods such as phone calls, emails, voicemails, chats, and callbacks. Ability to handle multiple interactions at once, and work in a fast-paced environment.

location: Irving, Texas

job type: Contract

salary: $19 - 20 per hour

work hours: 7am to 3pm

education: High School

responsibilities:

Required Skills -Helpdesk, Active Directory, Microsoft Office, Communication / Customer Service

Job Duties -Provide assistance to end users that require guidance with issues.

Throughout shift work towards continuous improvement.

Take escalation calls when required from the customers or standard analyst.

Job Requirements -A strong customer focus is required, this position includes frequent interaction with associates at all levels of the organization

Desired Skills & Experience -ITSM systems such as ServiceNow, Bomgar, Active Directory, Citrix, Basic hardware troubleshooting

qualifications:

  • Experience level: Experienced

  • Minimum 2 years of experience

  • Education: High School

skills:

  • Helpdesk

  • active directory

  • servicenowEqual Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).This posting is open for thirty (30) days.


  • Service Desk Analyst

    1 month ago


    Irving, United States INSPYR Solutions Full time

    Title: Service Desk Analyst - Tier 2 Location: Irving, TX Duration: Contract to Hire Compensation: 30-35 hr Work Requirements: US Citizen, GC Holders or Authorized to Work in the US Job Description: The Service Desk Analyst serves as the first point of contact for users seeking technical assistance. This role involves troubleshooting hardware and...


  • Irving, United States Irving ISD Full time

    JOB TITLE: SERVICE DESK ANALYST II WAGE/HOUR STATUS: Non-Exempt REPORTS TO: Director of Technical Services PAY GRADE: IT2 (230 Days) DEPARTMENT: Technology Services DATE REVISED: April 2023 PRIMARY PURPOSE: Provide support and guidance for the District’s Application Service Desk. This includes providing direction and support to...


  • Irving, United States Irving Independent School District Full time

    JOB TITLE: SERVICE DESK ANALYST II WAGE/HOUR STATUS: Non-Exempt REPORTS TO: Director of Technical Services PAY GRADE: IT2 (230 Days) DEPARTMENT: Technology Services DATE REVISED: April 2023 PRIMARY PURPOSE: Provide support and guidance for the District's Application Service Desk. This includes providing direction and support to Service Desk I personnel...


  • Irving, United States Elan Partners Full time

    IT Help Desk Support – Level 2 SupportDirect HireNo sponsorshipOnsite position (5 days/week)Requirements:Strong knowledge of PC/Mac (a plus for MAC) environments, including: hardware, software, and printers.Customer oriented mindset with the ability to relay technical information into understandable terms for employees and customers.Ticketing System...


  • Irving, United States Luminant Energy Company LLC Full time

    If you have what it takes to become part of the Vistra family and would like to start a promising career with a global leader, take a look at the exciting employment opportunities that are currently available and apply online. Job Summary The Operations and Performance Improvement (OPI) Analyst at VST plays a crucial role in driving operational...


  • Irving, Texas, United States Luminant Energy Company LLC Full time

    Job SummaryWe are seeking a skilled Energy Trading Operations Analyst to join our team at Luminant Energy Company LLC. In this role, you will play a crucial part in driving operational improvements across the trading floor.Main ResponsibilitiesIdentify, plan, and execute operational improvement initiatives to enhance trading desk efficiencyMonitor the...

  • Business Analyst

    1 week ago


    Irving, United States Resource Informatics Group Full time

    Project Role: Business Analyst Contract period: The total services period may be up to 15 months, with an option to extend up to 12 additional months Work location: West Sacramento, CA, possibility 0f Remote Description: The purpose of this RFO is to select one (1) experienced Business Analyst with detailed knowledge and experience of requirements management...


  • Irving, Texas, United States LTIMindtree Full time

    About Us:LTIMindtree is a leading provider of digital transformation solutions and services. Our IT Service Management Analyst Professional team works closely with our clients to design, implement, and deliver high-quality IT service management solutions using ServiceNow platforms.We are seeking a highly skilled IT Service Management Analyst Professional who...


  • Irving, Texas, United States Christus Health Full time

    The Healthcare Systems Analyst position at Christus Health requires a skilled professional to serve as a liaison between system end-users, operational leaders, and vendors. The ideal candidate will have experience in designing, building, and optimizing healthcare applications in a timely and high-quality manner.Key ResponsibilitiesAnalyze business...

  • Front Desk Associate

    3 months ago


    Irving, United States Crestview Management, LLC Full time

    Join Our Team at Marriott Dallas Las Colinas! Are you ready to step into the world of hospitality with one of the most prestigious names in the industry? Marriott Dallas Las Colinas, a full-service Marriott hotel located in the vibrant Las Colinas urban center, is seeking enthusiastic Front Desk Associates to join our dedicated team. Our hotel caters to the...


  • Irving, United States Digitive Full time

    ServiceNow ITSM Business AnalystIrving, TX (Hybrid Role from day 1)Full Time RoleExp level- 3-8 YearsReq Skills- ServiceNow ITSM Business Analyst, Incident, Problem, Change, Knowledge, Request Management, ServiceNow testing, Customer ITSM processes in SIT, UAT, Production environments, UAT testingJob Description:Learning, with deep expertise, the customer...

  • Front Desk Agent

    5 days ago


    Irving, United States Aimbridge Hospitality Full time

    Aimbridge Hospitality - Homewood Suites Irving [Guest Service / Concierge] As a Front Desk Agent at Aimbridge Hospitality, you'll: Greet and welcome all guests approaching the Front Desk; Maintain proper operation of the telephone switchboard; Handle requests for information, mail and messages; Answer guest inquiries about hotel service facilities and hours...

  • Epic Analyst

    6 months ago


    Irving, United States CHRISTUS Health Full time

    Job DescriptionDescriptionSummary:The Application System Analyst II serves as a liaison between system end-users (customers), operational leaders, additional support resources and vendors to design, build and optimize their assigned applications in a timely and high-quality manner. The Systems Analyst II will provide application support and optimization....

  • Security Analyst

    1 week ago


    Irving, United States Nexstar Broadcasting Full time

    The Security Analyst is responsible for the monitoring, investigation, and analysis of security issues across several tool sets and disciplines. The ideal candidate will have a general IT background including experience in a service desk, systems administrator, network administrator, or equivalent role as well as a solid understanding of Information Security...


  • Irving, United States Vistra Corporate Services Company Full time

    If you have what it takes to become part of the Vistra family and would like to start a promising career with a global leader, take a look at the exciting employment opportunities that are currently available and apply online. Job Summary The Business Markets Enablement Analyst IV is a part of the Business Markets Enablement Team with responsibilities...


  • Irving, United States INSPYR Solutions Full time

    Title: WAN Incident Support TechLocation: Irving, TX – Onsite Monday - FridayDuration: Long Term ContractWork Requirements: US Citizen, GC Holders or Authorized to Work in the Job Description:Tasks:


  • Irving, TX, United States Elan Partners Full time

    IT Help Desk Support – Level 2 SupportDirect HireNo sponsorshipOnsite position (5 days/week)Requirements:Strong knowledge of PC/Mac (a plus for MAC) environments, including: hardware, software, and printers.Customer oriented mindset with the ability to relay technical information into understandable terms for employees and customers.Ticketing System...


  • Irving, United States Vistra Full time

    If you have what it takes to become part of the Vistra family and would like to start a promising career with a global leader, take a look at the exciting employment opportunities that are currently available and apply online. Job Summary The Business Markets Enablement Analyst IV is a part of the Business Markets Enablement Team with responsibilities...

  • Epic Analyst Senior

    6 months ago


    Irving, United States CHRISTUS Health Full time

    Job DescriptionDescriptionSummary:The Application System Analyst Senior serves as a liaison between system end-users (customers), operational leaders, additional support resources and vendors to design, build and optimize their assigned applications in a timely and high-quality manner. The Systems Analyst Senior will provide application support and...

  • Epic Analyst Senior

    6 months ago


    Irving, United States Adzuna US D C2 Full time

    DescriptionSummary: The Application System Analyst Senior serves as a liaison between system end-users (customers), operational leaders, additional support resources and vendors to design, build and optimize their assigned applications in a timely and high-quality manner. The Systems Analyst Senior will provide application support and optimization. They...