IT System Analyst

2 months ago

Tampa, United States Saxon Global Full time

USC/ GC / H4EAD/

with Linkedin

Buying- 60

Client-AT&T

MUST BE IN FLORIDA

The IT Systems Analyst serves as a liaison between user departments and the software vendor(s) providing exceptional customer service and open lines of communication.

  • Maintains a positive attitude, welcomes and incorporates feedback, and shows appreciation for colleagues, patients, partners and customers in a consistent manner.
  • Demonstrates great teamwork, shares information with others, responsive with all communications/deliverables, collaborates with the team to resolve open issues, and anticipates the needs of colleagues in a consistent manner.
  • Takes personal ownership of issues, ensures a high degree of accuracy with all communications/deliverables, completes tasks according to committed timelines, demonstrates excellent service recovery, and communicates with customers in a consistent manner.
  • Actively monitors assigned support tickets, documents activities thoroughly, and resolves issues within the established service levels in a consistent manner.
  • Independently performs workflow analysis and design with input and guidance from key operational leadership. Facilitates workflow adoption on new processes.
  • Participates in system testing events by executing scripts. Accurately documents and reports any noted errors or deficiencies. Provides input for testing scripts with workflow updates/system upgrades/implementations
  • Performs system activities related to upgrades and optimization with vendor assistance.
  • Executes assigned tasks within specified time frame. Able to manage multiple projects while maintaining portfolio of regular support assignments.
  • Utilizes system knowledge and available resources to address routine issues.
  • Actively participates in departmental and customer team meetings. Prepares and presents substantial portions of meetings on a regular basis. Acts as a team resource by taking notes or other support activities.

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