E-Commerce Specialist

HomeServe is a Great Place to Work, and while we're biased, we're not just saying that. We're proud to have been certified as a Great place to Work the last four years. What does HomeServe do and what makes it so great? Well, we're glad you asked

We put people at the heart of everything we do. That's priority number one for all of us. For the 4.7 million Customers we serve, that means being there when they have an emergency home repair need, such as getting their a/c working, clearing their clogged pipes, or fixing broken electrical systems. With over 1,000 municipal and utility Partners, that means providing their customers with access to affordable home repair plans, making it easier, faster and less expensive to have their home repair needs met. And for the more than 2,500 People working alongside us, it means fostering a rewarding, inclusive and challenging career experience that we think is second to none. At HomeServe, everyone is welcome. We know that having diverse teams has a positive impact on our work and ultimately helps us better serve our customers.

Position Overview:

The E-Commerce team is seeking a highly organized and proactive E-Commerce Specialist to support our team with various E-Commerce tasks. The ideal candidate will have excellent communication skills, a keen eye for detail, and the ability to manage multiple projects simultaneously. This role is essential to maintaining the smooth operation of our online shopping experience.

As the E-Commerce Specialist, you will support the E-Commerce Manager with the maintenance of the E-Commerce platform, ensuring product listings are accurate and all content is up to date. Assist in the development and execution of digital marketing campaign landing page within our CMS, including email marketing, social, and online advertising.

Responsibilities:

• Manage creation and set up of all new product detail pages (PDP)
• Manage cross sell creation from strategy to execution
• Manage pricing for digital products
• All Product content updates and creation of new products
• Roadmap of the Product listing page (PLP)
• Weekly reporting on sales
• Competitive online shopping / patterning
• Partner with cross functional teams
• Support manager in ad hoc projects
• Creation using CMS of all Digital Landing pages
• UAT of Products and Landing Pages

Essential Functions:

Essential Job Function

% of Time on Function

Building Digital Products

50%

Configuring Pricing and Offer Group Assignments

25%

Quality Assurance of Digital Products and Journey

10%

Building Digital Landing Pages

10%

Strategic Brainstorming for Improvements to the Digital Journey

5%

Total

100%

Job Requirements:

• 1+ year of digital marketing or ecommerce experience
• BS/BA in related subject
• Ability to multi-task, prioritize, and manage time effectively.
• Strong technical expertise and the ability to talk to developers and third-party agencies in their language
• Willingness to learn and ability to learn new technologies quickly
• Good communication skills, verbal and written
• Comfortable presenting ideas in-person and through conference calls
• Ability to work with a diverse range of talents, personalities and teams
• Experience with content management systems
• Proficient with Microsoft Office
• Proficiency with Adobe Photoshop and Acrobat is preferred

Minimum Physical Requirements:

The physical demands described represent those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions of the position for which they work. While performing the duties of this position, the employee is regularly required to listen, talk, and hear. The employee frequently is required to use hands or fingers, handle or feel objects, tools, or controls while executing tasks like working on a computer or talking on the telephone. The employee is occasionally required to stand; walk; sit; and reach with hands and arms. The employee must occasionally lift and/or move up to 15 pounds. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. The noise level in the work environment is usually moderate to low.

What We Are Looking for:

At HomeServe USA, we put our people and our customers at the heart of everything we do, and we're looking for someone who loves the work of compliance to join our team. A compliant organization is good for everyone so join us in supporting a culture that creates great employee experiences at an organization that cares. The right people for our team (1) care about what we do, the people on our teams, and the customers we serve, (2) are open and honest when communicating, (3) engage actively in work and office life, (4) are committed to growth, learning, and improving both self and the organization, (5) take ownership and collaborate well with to get to great outcomes, (6) share in the full team's success. We need people who challenge convention, think differently, solve problems, and strive for continuous growth.

This job description is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills, and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate.

In Return, We Offer:

• Competitive compensation
• Career development and advancement opportunities
• Friendly, open and team oriented work atmosphere
• Excellent benefits including generous medical, vision, dental and life & disability insurance
• 401(k) plan with a company match
• Eligibility to enroll in up to two HomeServe coverage plans paid for by the company

Salary Range: $56,453.00 to $75,271.00

Bonus Potential: 5%

The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to seniority, merit, geographic location where the work is performed, education, experience, travel requirements for the job, and/or other business and organizational needs.

HomeServe USA is an equal opportunity employer.

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