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Receptionist

4 months ago

Pittsfield, United States Auto Tech Repair Full time

As a receptionist at Auto Tech Repair, you will be the first point of contact for our clients, providing exceptional customer service and administrative support. Your role is crucial in ensuring smooth operations and client satisfaction. You will handle incoming calls, greet visitors, schedule appointments, and assist with various administrative tasks to support the efficient functioning of the center. Responsibilities: - Greet clients and visitors in a friendly and professional manner. - Answer incoming phone calls, providing information, taking messages, and transferring calls to appropriate staff members. - Schedule appointments for clients with mechanics, technicians, and other staff members. - Coordinate with the service team to ensure timely completion of appointments and repairs. - Maintain cleanliness and organization of the reception area. - Manage incoming and outgoing mail and deliveries. - Process payments, invoices, and other administrative paperwork accurately. - Maintain and update client records and databases. - Provide basic information about services offered by the auto body and mechanic repair center. - Handle customer inquiries and complaints with professionalism and efficiency, escalating issues to management when necessary. Qualifications: - High school diploma or equivalent. - Previous experience in a customer service or receptionist role preferred, especially in an automotive or service industry setting. - Excellent communication and interpersonal skills. - Proficiency in using office equipment such as computers, printers, MS Office (Word, Excel, Outlook), and multi-line phone systems. - Strong organizational skills and attention to detail. - Ability to multitask and prioritize tasks in a fast-paced environment. - Basic knowledge of automotive terminology and services is a plus. - Willingness to learn and adapt to new technologies and procedures.