Sales Analyst

1 week ago


Chattanooga, United States Heatec, Inc. Full time
Essential Duties:
  • Prepare, analyze, and validate various existing reports, dashboards and logs (variance analysis). Create new reports as needed.
  • Create and document detailed business analysis, outlining problems, opportunities and solutions for IPS Sales Dept. Communicate the results.
  • Assist with dept. budgeting and forecasting.
  • Planning and monitoring. Strategizing ideas to improve business operations. Identify specific business opportunities.
  • Define the business requirements and report them back to the IPS leadership.
  • Heavily involved with the S&OP Process and help facilitate required information for this process.
  • Produce and analyze data, statistics and various reports related to the capital equipment market (financial, customer service, operations, transport, market trends, etc.)
  • Review capital sales profitability and margins on sales revenue. Maintain cost efficiency. Review labor hours on equipment sales.
  • Monitor and analyze department KPIs and quality data metrics.
  • Assist with project management for selected projects when necessary
  • Coordinate with different departmental teams including manufacturing, finance, parts, inventory control, production, and pricing to produce better business outcomes.
  • Maintain customer database including shipping addresses, territories and contact name.
  • Test business processes and recommend improvements.
  • Assist with the creation of standard operating procedures (SOP) for the dept. Ongoing reviews of business processes and develop optimization strategies. Implement procedures.
  • Must be able to communicate clearly, politely, and professionally via phone, email and face-to-face with Customers, Suppliers, Carriers and the various departments including Parts, Engineering, Purchasing, Accounting, Manufacturing, Parts Warehouse, Shipping and Management.
  • May be asked to attend trade shows, conferences, customer schools and visit accounts to increase customer satisfaction and build brand loyalty (could involve multiple day travel domestically).
  • Develop and apply Customer Service standards, policies and procedures for the Department.
  • Follow company policies and procedures at all times.
  • Follow proper safety rules and regulations at all times.
  • Perform other duties as assigned.
Qualifications
  • Bachelor's degree in Business or related field.
  • Graduate degree preferred
  • A minimum of 2-4 years of experience in business analysis or related field preferred
  • Must be able to speak and write proficiently in English
  • Exceptional analytical and conceptual thinking skills
  • Strong analytical problem-solving capabilities
  • Detail-oriented and being capable of delivering a high level of accuracy
  • Prefer some knowledge of asphalt equipment
  • Strong computer skills to include MS Word, Excel, PowerPoint, Teams and Windows required.
  • Good communication skills, ability to handle and resolve customer complaints required
  • Ability to travel.
  • Ability to handle multiple tasks at the same time under pressure required.
  • Prefer five to ten years of experience in sales
  • Experience working in multiple tasks environment required.
  • Must be able to work satisfactorily as a team member. Interpersonal skills required.
  • Must be able to meet regular attendance requirements.
  • Good organizational skills required.
  • Experience and knowledge of E-Commerce preferred

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