Technical Support Representative
2 months ago
The Technical Support Representative, under direct supervision, is responsible for providing support with tier 1 and tier 2 incident resolution, change requests, and how-to requests reported to the IT Employee Helpdesk. The role documents resolutions in the ticketing system including correspondence with the customer, problem analysis, troubleshooting performed and resolution, and ensures proper closure of issues. The role is responsible for day-to-day customer technical support in the end user computing environment and provide initial assessment, triage, research, and resolution of tier 1 and tier 2 incidents and requests regarding the use of application software, hardware and/or infrastructure components. Provides initial assessment, triage, research, and resolution of tier 1 and tier 2 incidents and requests regarding the use of application software, hardware and/or infrastructure components. Documents resolutions in the ticketing system including correspondences with the customer, problem analysis, troubleshooting performed and resolution, and ensures proper closure of issues. Provides technical support by phone, chat, and web ticketing interfaces to internal and external customers on software, hardware, and/or infrastructure components. Focuses on continuous enhancement of customer service experience and increasing first call resolution. Collects support information and provides support for tier 1 and tier 2 incident resolution, change requests, and how-to requests reported to the IT Employee Helpdesk. Provides resolution, identifies recurring problems, and/or escalates issues to appropriate tier support. Assists with revising/documenting, processes, Creates, accurate ticket documentation, and identifies areas for first call resolution. 0-3 years of IT support experience in handling multiple system environments. High School Diploma or General Education Diploma (GED) and/or commensurate experience. Westfield celebrates diversity and is committed to inclusion. All qualified applicants receive consideration for employment without regard to race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, or status as a protected veteran.
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Desktop Support Analyst
3 months ago
Seville, United States TEKsystems Full timeJob DescriptionJob DescriptionTop Skills' Details1.) Experience troubleshooting and supporting Windows 11 Operating Systems.2.) Experience racking and stacking switches.3.) Experience providing tech support such as PC set up, log-in issues, connecting to internet, etc. This is Mainly desktop Support role-Switches in racks-technical support...
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Application Development Engineer
1 week ago
Seville, United States ohio farmers insurance Full timeThe Application Development Engineer, working under moderate supervision, is responsible for the development of software applications by coding, testing, and maintaining application software. The role works closely with lead/senior engineers, teammates and other stakeholders, often in a SAFe Agile team, to ensure that moderate complexity software solutions...
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IT Quality Engineer
2 weeks ago
Seville, United States ohio farmers insurance Full timeThe IT Quality Engineer, under moderate supervision, plays a crucial role in delivering high-quality software solutions through Agile practices. This role is responsible for creating and executing comprehensive testing strategies, including automation, performance, and manual testing, for software programs and application assignments of varying complexity....
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Middleware Engineer
1 month ago
Seville, United States ohio farmers insurance Full timeThe Middleware Engineer, working under moderate supervision, is responsible for the delivery, optimization, and scalability of middleware assets, services, and APIs. The role collaborates with various IT Teams to ensure successful and secure communication between various IT systems, application components, and vendors. The role requires an understanding of...
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Data Scientist
2 weeks ago
Seville, United States ohio farmers insurance Full timeThe Opportunity Come be part of a promising B2B SaaS venture supporting the profitable growth of small to medium sized e-commerce brands. Through the application of sophisticated AI and machine learning algorithms coupled with nudges grounded in behavioral science, Vandra enables brands to squeeze more sales out of their existing site traffic. Vandra is...
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Learning and Development Manager
7 days ago
Seville, Ohio, United States TravelCenters of America Full timeJob DescriptionIn this role, you will support the Truck Service Training Department in all its operations and programs. This includes managing communications and inquiries between field and training teams, partnering with Amex Travel team to set up travel arrangements, and communicating final training and travel arrangements to field personnel.You will also...
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Maintenace Full Time The Society
6 months ago
Seville, United States The Society Full timeThe Society is looking for a full time maintenance worker to join our team of caring staff dedicated to providing high quality services and care to individuals with developmental disabilities. The Society maintains numerous properties throughout Medina, Ashland, Wayne and Huron counties. We offer a robust benefit package including subsidized health benefits,...
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Manager - Care Management (Part-time)
1 week ago
Seville, United States Premise Health Full timeHealthcare Without Rival We are currently looking for a Part-time (PTL) Health Center Manager NP to join our team in Cordele, GA. Premise Health is the world's leading direct healthcare provider and one of the largest digital providers in the country, serving over 11 million eligible lives across more than 2,500 of the largest commercial and municipal...
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Heavy Duty Equipment Technician
1 week ago
Seville, Ohio, United States Loves Travel Stops & Country Store Full timeAbout the Job: Are you a skilled mechanic looking for a new challenge? We're seeking an experienced Diesel Technician to join our team at Love's Travel Stops and Country Stores. As a valued member of our maintenance team, you'll be responsible for troubleshooting and repairing complex mechanical issues on our fleet of vehicles.Key...
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Claims Operations Coordinator
2 months ago
Seville, United States ohio farmers insurance Full timeThe Claims Operations Coordinator, working under moderate supervision, is responsible for the day-to-day operations of the Claims Department, including applicable reporting and customer technical support. The role serves as a primary coordinator and Subject Matter Expert with respect to programs, processes, and statutory/regulatory compliance. The rol...
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Property Complex Claims Lead Adjuster
2 months ago
Seville, United States ohio farmers insurance Full timeThe Complex Claims Lead Adjuster works within significant limits and authority on highly complex claim assignments. The role determines coverage, investigates, analyzes, negotiates, and settles complex claims with high exposure while delivering quality customer service. The role is responsible for initial catastrophe claim response and on-site participation...
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Senior DevOps Engineer
7 days ago
Seville, United States ohio farmers insurance Full timeThe Senior DevOps Engineer is responsible for streamlining the development of deployment platforms and processes, ensuring efficient collaboration between development, infrastructure and other stakeholders. The role bridges the gap between software development and IT operations teams by implementing automation, driving Continuous Integration / Continuous...
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Senior DevOps Engineer
1 month ago
Seville, United States ohio farmers insurance Full timeThe Senior DevOps Engineer is responsible for streamlining the development of deployment platforms and processes, ensuring efficient collaboration between development, infrastructure and other stakeholders. The role bridges the gap between software development and IT operations teams by implementing automation, driving Continuous Integration / Continuous...
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Pricing Analyst
3 days ago
Seville, United States ohio farmers insurance Full timeThe Pricing Analyst, working under moderate supervision, completes work on projects such extracting, transforming, and preparing data; performing rating, reserving, or other financial analyses; developing ad hoc reports and other assigned projects of a quantitative / technical nature. #LI-DNI Combine, aggregate, join, reformat, and manipulate raw data from...
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IT Program/Project Manager
1 month ago
Seville, United States ohio farmers insurance Full timeWestfield Insurance is seeking a versatile professional with expertise in Program and Project Management who embodies servant leadership skills. The ideal candidate would have significant experience within non-Agile methodologies and be proficient/familiar with Agile methodologies. The primary focus of this position is on Program Management and Project...