Sr. Desktop Technician

7 days ago

Atlanta, United States Transformation Lead, LLC Full time

Experienced Desktop Technician needed to provide essential support to ensure smooth and efficient IT operations.

Monitor assigned support tickets for assigned locations; troubleshoot and resolve issues
reported
Work with Level 3 support and specialized Subject Matter Expects to resolve advanced technical issues.
Escalate complex issues to the IT Specialist/Manager for the assigned cluster as first point of contact
Perform support activities including but not limited to:

  • Proactively check the status of computer labs & media center computers on a daily basis
  • Maintain, update, and troubleshoot interactive whiteboards, panels, digital signage devices and projectors to ensure that they are functional.
  • Ensure "test readiness" for standardized tests through updating carts and lab equipment
  • Troubleshoot and/or replace Kronos hardware
  • Maintain and troubleshoot location Marquee signs
  • Troubleshoot and resolve minor wireless and network issues
  • Install OS updates and patches on Apple, Chromebooks, and Windows based PC devices
  • Install, configure, and support printing devices.
  • Maintain accurate asset assignment in Nimbus and Incident IQ.
  • Maintain work areas and workspaces, including MDF/IDF closets
    Coordinate removal of obsolete equipment as required
  • Assist with deployment of new equipment
  • Check monitoring tools for any school outages (wireless AP, switches, kronos clocks)
    Provide support for IT projects and AV events in the assigned schools
  • Document all work performed (and steps to resolve issues) at all times within ticketing system for audit or knowledgebase purposes
  • Record and submit checklists or other documentation as required for upward reporting and
    accountability
  • Attend mandatory monthly professional development meetings
  • Retrieve parts or other items needed to resolve issues from the APS IT Warehouse
    Other duties as assigned.
Requirements

Qualifications
  • 3+ years of work experience minimum.
  • A+ Certification.
  • Strong customer service skills.
  • Strong oral and written communication skills.
  • Proficient in understanding network infrastructure and wireless support.
  • Prior experience with Desktop support is a MUST.
  • Microsoft Windows certification is a plus.
  • ITIL experience/certification is a plus
  • Must have clean criminal record with the ability to pass fingerprint background check.
  • Must be authorized to work in the United States.
  • Must hold a valid driver's license and dependable personal vehicle.
Personal Attributes:
  • Must be punctual, present and visible throughout the workday
  • Creative, curious, analytical, enthusiastic and display strong attention to detail
  • Ability to work independently and effectively on tight deadlines, as necessary
  • Excellent command of English language
  • Exceptional customer service skills, including the ability to interact professionally with a
    diverse group of customers
  • Positive and productive team player
  • Desire to learn new skills as technology evolves


Education

Minimum of Associate degree (preferred)

3+ years of experience in field tech support. Equivalent combination of education and experience will be considered.

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