Field Engineer

1 week ago

Atlanta, United States AFL Full time
AFL manufactures industry-leading fiber optic cable, connectivity and accessories and provides engineering and installation services for some of the largest telecom customers in the world. Our company was founded in 1984 with a single fiber optic cable and today, we manufacture thousands of products, generate an excess of $1.5B in revenue, and employ approximately 7,000 associates worldwide. At AFL, we recognize that our employees are our greatest asset. We hire and train each individual, investing in them to ensure success in their careers. With a commitment to professional development and growth, let us connect you to your next career opportunity.

What We Offer:
  • Flexible time off policy
  • 401K Company match (up to 4% - dollar for dollar)
  • Professional development, training, and tuition reimbursement programs
  • Excellent medical, dental, vision, and life insurance policy options
  • Opportunities for career advance with an industry leading company
Job Summary

Responsible for providing customer technical support for all AFL cable and connectivity products into the Hyperscale, Service Provider, and/or Enterprise Markets. Supports the commercial team efforts by providing product installation expertise, building customer relationships, and providing technical support for troubleshooting and repairs.

Responsibilities
  • Support customer projects through on-site support for installation training, field failure investigations, on-site supervision, or direct installation support.
  • Provide hands-on product training and installation support to customers.
  • Assist customers with product installation questions.
  • Provide support to further develop installation and training documentation for cable and connectivity system products.
  • Assist with new product development for cables and accessories by providing installation insight.
  • Supports the development of application notes, instruction manuals and application videos for products, installation procedures and applications.
  • Interact with product managers, application engineers, and customer service representatives as required.
  • Travel to customer sites and train end users on proper installation techniques.
  • Develop and/or update procedures and documentation for his/her area as applicable.
  • Follow, know, promote, and demand the fulfillment of the Environment, Health and Safety (EHS) policy, rules, procedures, and operative controls to maintain and improve our performance on these matters.
  • Identify client's requirements on sustainability needs from our products.
  • Inform EHS department for any requirements from clients that involves new materials or processes changes to identify environmental, health and safety impacts.
Personal Qualities
  • A collaborative and influential team player able to effectively work across multiple departments.
  • A self-starter who can work independently.
  • Excellent analytical skills with the ability to portray information in a logical and well-organized manner.
  • Detail oriented.
  • Strong work ethic and commitment to the customer, product, timeline, and deliverables
Qualifications
  • 5+ years of experience in fiber optic cable installation, splicing, connector repairs and/or testing and troubleshooting. Skilled troubleshooting with and OTDR is a plus.
  • Advanced Installation knowledge of fiber optic cable and connectivity products
  • Field experience working within Hyperscale Data Centers preferred but not required.
  • Good presentation skills
  • Excellent oral and written communication skills
  • Strong analytical capabilities
  • Good organization and time management skills
  • Solid understanding of the telecommunications industry
  • Moderate skills with Microsoft PowerPoint, Excel, Word, and Project
  • Advanced problem-solving skills
Working Conditions
  • Remote / Home Office Environment.
  • Field Environment / Customer Sites / Data Centers / Construction Sites / Office Environment.
  • Extensive Travel Required.


Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

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