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Senior Product Specialist
1 month ago
Working at Watlow Are you looking for an opportunity to make a great living and be part of a thriving cross functional community? Watlow is a global technology and manufacturing leader who provides world class engineering expertise through innovative thermal products and systems, enabling our customers to thrive. We are making a positive impact every day as our solutions enrich the lives of people everywhere. We have been providing breakthrough thermal solutions for nearly a century. Our corporate values guide us uncompromisingly to always do the right thing, continually learn and improve, respect everyone and lead with service and humility. Are you passionate about technology and customer service? Do you thrive in a dynamic environment where your technical expertise and problem-solving skills can shine? If so, we have the perfect opportunity for you About the Role As a Product Specialist at Watlow within our Industrial Control Systems group, you will have the opportunity to learn and interact with our expansive product lines. Is Power your area of interest? We have a variety of Power Controllers and Switches for you to work with. Maybe you are more data focused and want to expand your knowledge within our Data Recording products? Or do you have interest in Temperature and Process Controllers, which range from simple to very complex designs. All these product types and more are available through Watlow's innovation to serve our diverse customer base in a variety of industries such as energy, food, medical, semiconductor, environmental, and more. Regardless of which area you are interested in, we will train you play a crucial role in supporting our customers and sales channels with product advice, selection, application, and set-up. You will be the go-to liaison for engineering support on smaller customer projects and technical inquiries. Your ability to prepare and present quotes, provide technical support post-sale, and maintain strong business relationships will be key to your success. Your Key Responsibilities Build and maintain relationships with internal stakeholders and peers and with external customers. Establish and cultivate a working knowledge of products and their applications. Support and educate customers, distributors, and sales agents on product selection and product application. Serve as a technical resource post-sale and assist with product investigations. Support new product development teams by providing input based on your product and customer learnings. Work closely with cross-functional teams to assess business opportunities and develop product growth strategies. Required Qualifications Bachelor's degree, or two-year degree and related experience, or equivalent experience (5-8 years) Proficient in MS Office (Excel, Teams, Word) Strong customer-facing skills and the ability to resolve conflicts effectively. Excellent organizational and communication skills. Fluent in English. Strong analytical and debug skills. Self-starter and desire to learn. Ability to work independently and know when to refer issues to others. Ability to collaborate effectively with cross-functional teams. Experience in using business systems to achieve results and improve processes. Desired Qualifications Bachelor's or two-year degree in a Science or Engineering field. Experience in Electrical or Data collection fields. Benefits: The Watlow Total Compensation Plan The health, well-being and financial stability of you and your family is a high priority to us.The Watlow Total Rewards Plan includes competitive compensation and a full range of life and career enhancing benefits: Annual Achievement Award 401(k) plan that includes a company match on your contribution and an annual company contribution that is tied to company performance Onsite wellness clinic Wellness incentives Employee Personal Assistance Program Dental, medical, vision and short-term and long-term disability insurance Paid holidays, personal time, and vacation Parental leave Tuition reimbursement Diversity & Inclusion We proactively embrace diversity in all its dimensions across our company and cultivate a culture of inclusion and forward thinking that respects and reflects each team member's individual strengths, views, and experiences. Watlow takes pride in being an inclusive equal opportunity employer and considers for employment qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. Please let us know confidentially if you need or require any special accommodations to participate in our recruiting process by emailing us at accommodations@Watlow.com. Watlow is an Equal Employment Opportunity Employer including Protected Veterans and Individuals with Disabilities
