Elliot Health System
2 weeks ago
Come work at the best place to give and receive care
Job Description:
Works under the direct supervision of the Executive Director and within the established policies and procedures of the Elliot Hospital. Ensure the safe and cost-effective delivery of care. Provides supervision responding to the needs of patients, staff, and providers. Management of personnel, fiscal resources, delegation of responsibilities, and effective communication.
Key Responsibilities
- Oversees daily administrative operations of EPN/EPS practices including patient interactions, utilization/optimization of Epic, clinical workflow, documentation, and resolution of issues, processing financial and business forms, scheduling, customer service and clinical encounters.
- Manages administrative and clinical staff to ensure timely and accurate completion of tasks, customer service excellence and manages efforts to ensure optimal levels of reimbursement.
- Creates, monitors and adjusts provider schedules to maximize productivity and to increase patient's access. Tracks provider vacation, sick, and continuing education hours. Manages physician on-call schedules.
- Responsible for monitoring, developing, and achieving patient experience goals.
- Oversees department staffing and tracks volume to budget projections; participates in budgetary planning, implementation, and monitoring. Researches and describes reasons for budget variances. Works with Revenue Integrity to ensure optimal levels of reimbursement.
- Identifies new opportunities to advance departmental goals, measure performance, and implements quality and performance improvements plans. Facilitate multidisciplinary participation.
- Fosters a cohesive culture through proactive communication, team building and timely follow through.
- Facilitates meetings of staff including regularly scheduled physician, PA/NP, clinical, front office and full section meetings as needed. Provides agenda's, minutes and follow-up communication as required.
- Supports alignment of practice operations through participation in efforts to standardize common workflows. Identifies new opportunities to advance departmental goals, measure performance, and implements quality and performance improvements plans.
- Supports clinical practice and patient care compiling data needed for quality improvement and for provider contract requirements.
- Supports marketing and outreach efforts to raise awareness and cultivate new business. Fosters relationships with new and existing patients to ensure highest level of retention and referral. Support efforts to increase referral of new patients. Updates EHS website as needed.
- Contributes to the successful implementation and represents EPN/S as active participant in health system improvement projects.
- Responsible for ordering supplies and completing check requisitions for continuing medical education (CME) reimbursement. Participates in preparation of budget, monitors budget variances and implements or makes recommendation for improvement.
- Provides administrative leadership to other EPN/S departments (on a limited, temporary, or extended basis) upon request and as appropriate/possible.
- Completes and delivers annual performance reviews for clinical and administrative staff. Provide ongoing feedback and implement performance improvement plans as needed. Work with Medical Directors to prepare and execute provider annual reviews.
- Responsible for maintaining Environment of Care and ensures compliance with EHS policies and procedures as well as established safety and regulatory guidelines, including HIPAA, OSHA, Joint Commission and infection prevention policies and procedures. Ensures employees adhere to patient safety guidelines, confidentiality requirements, and ensure high levels of customer service.
- Responsible for professional development of staff. Implements staff training and development programs. Provides leadership of workflow improvement programs.
- Bachelor's Degree in Business Management, Hospital Administration or related field required.
- 1-2 years' experience as a project manager and 5 years as a practice manage
- Knowledge of Planning principles; project portfolio management and key performance indicators (KPIs)
- Ability to manage many priorities at the same time and to work under significant pressure.
Work Shift:
Monday-Friday, 40 hours
SolutionHealth is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, disability status, veteran status, or any other characteristic protected by law.
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