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Community Liaison

3 months ago

Garner, United States Victorian Senior Care Full time
Overview

Develop and oversee marketing plan, public relations' programs and all promotional tools required to successfully operate Victorian Senior Care and to maintain community census.

Responsibilities Establish models, generate and conduct tours; convert leads to tours. Follow up generated leads in person, by telephone and by mail; convert to tours. Document number of leads, tours and move-ins on a weekly basis; report to ED/Administrator at community and corporate office. Track success of lead generation sources, follow-ups and move-ins. Set and track goals for daily call backs to prospective residents, influential contacts and others with interest in the facility. Conduct pre-admission assessment as part of admission process. Admit move-ins and follow up on them with satisfaction surveys. Develop and procure business cards, letterhead and all marketing materials; monitor inventory to ensure adequate supply. Develop and maintain a referral list and make calls on referrals. Maintain and update marketing plan. Conduct marketing focus groups with community, residents and family members. Select and procure public relations' material and monitor inventory to insure adequate supply; evaluate its effectiveness in generating leads. Conduct seminars for the community on Assisted Living. Facilitate community use of appropriate areas. Assist with website development and follow up leads generated by website. Research and stay current with industry trends. Develop and oversee guest-relations program with staff. Perform other duties as required by circumstances. Help maintain the self-respect, personal dignity and physical safety of each resident. Be familiar with and able to apply all the home's accident, fire safety, OSHA and emergency procedures. Be familiar with the Adult Care Home Residents' Bill of Rights and assist residents with exercising these rights. Assure careful treatment of Adult Care Home equipment and utilization of supplies. Be responsible for reading and adhering to all Adult Care Home and employee policies. Participate in job-related continuing education as required by ED/Administrator. Qualifications Must have a High School Diploma or GED; however, some college is preferred. Must possess proven skills in sales, written and verbal communication, organization and evaluation. Must have the ability and willingness to perform cold calls and telephone sales calls. Must possess good computer skills with emphasis on working in spreadsheets. Must be goal oriented and competitive. Must secure two-step tuberculin skin test (first test prior to hire and second test within two weeks of first test). Must have no substantiated findings on the NC Personnel Registry or Health Care Program. Must have clear SBI and DMV records and maintain this status during period of employment.

Must have a valid NC Driver's License. 

Must have had at least 8 years of driving experience, as this is a requirement of company's liability insurance carrier.