Surface Transportation Coordinator

1 month ago

Springfield, United States Ascent Global Logistics Full time
About Ascent

Ascent Global Logistics, headquartered in Belleville, Michigan, is a leading global provider of expedited, time-critical logistics solutions and other direct transportation services. The company connects customers to its extensive carrier network, internal ground fleet and airline via its proprietary, digital PEAK freight marketplace, which provides robust carrier capacity and transparent pricing, backed by 24/7/365 logistics experts. Ascent's offerings include air charter and ground expedited solutions as well as truckload, less-than-truckload, global forwarding, brokerage, and managed transportation services. The experienced Ascent team solves customers' most challenging logistics needs by providing industry-leading service and top-tier satisfaction.

Our Guiding Principles

At the core of Ascent's culture is a strong commitment to excellence, driven by the passion and dedication of every team member. We're equally dedicated to going above and beyond for our customers, ensuring this commitment extends beyond our team and brings exceptional value to those we serve. We aim for perfect execution in everything we do and 'play hard' by creating an environment where tasks are performed with a can-do attitude from start to finish. We 'play smart' by delivering on our commitments in an honest, fair and ethical manner. We treat every person with whom we interface with the utmost dignity and respect. We understand that our teammates are our most valuable assets, so we 'play together' by making every effort to provide a professional and enjoyable experience, enabling careers to flourish and personal growth to be achieved.

What You'll Do

The Surface Transportation Coordinator position focuses on assisting the Drayage and Transload Final Mile team and customers with all their transportation needs. Receives guidance for overall objectives; work with operations and within company and department policies and guidelines using independent judgment to achieve assigned objectives.
  • Client and Carrier interaction
  • Monitor Container/FTL movement and activities.
  • Proficient in daily excel and outlook email use.
  • Dispatch containers and send release information to carriers within required timelines.
  • Coordinate Delivery appts to accommodate customer needs.
  • Monitor and Manage any Delivery exceptions.
  • Monitor and update all delivery milestones in system.
  • Handle issues and Offer solutions.
  • Send Delivery Reports if required by Customer.
  • Quoting Dray, Transload and FTL Movements internally
  • Other duties as assigned.
What You'll Bring
  • High school diploma or general education degree (GED)
  • Industry experience helpful
  • Previous office experience required
  • Experience in dispatch for Drayage/FTL movements
  • Experience in Transload activities helpful.
  • Language Skills: Relies on written and verbal communication. Able to read, analyze and interpret financial reports, industry journals and legal documents. Able to respond to verbal and written inquiries or complaints from customers. Able to effectively present information to customers, prospects, top management, and public groups. Communicates internally with all departments at the corporate office, with other terminals, third parties agencies, customers and prospects.
  • Office Skills: Microsoft Word, PowerPoint, Excel and ten-key skills.
  • Mathematical Skills: Ability to work with mathematical concepts such as probability and statistical inference. Ability to apply concepts such as fractions, percentages, ratios and proportions to practical situations.
  • Specific Skills: Must possess a current valid driver's license. Involves a high degree of responsibility for working with, safeguarding and controlling highly restricted information, knowledge or important confidences and criterion-related to research and development of customer data, future plans, policies, business prospects, finances, etc. the release of which could have a detrimental effect and impact on the company's affairs or undermine its competitive position. Must be self-motivated, able to maintain confidentiality, honest, friendly, punctual, and organized, have a positive attitude and be able to work unsupervised.
  • Reasoning Ability: Ability to prioritize multiple tasks and projects. Solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions in written, oral, diagram or schedule form Prioritize, organize and delegate assignments.
  • Light physical activity performing non-strenuous daily activities of an administrative nature.
Ascent's Competitive Benefits
  • 401(k) and employer matching
  • Life Insurance
  • Health, Dental, Vision Insurance
  • Short- & Long-Term Disability
  • Paid Time Off (PTO)
  • Employee Assistance Program
  • Paid Parental Leave
  • Employee Wellness Program
  • Paid Holidays
  • Employee Recognition Programs
  • Flexible Spending Account (FSA)
  • Tuition Reimbursement
  • Health Savings Account (HSA)
  • Overtime, Differential & Bonus Pay

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