Operations Specialist I

2 days ago

Fort Washington, United States BCforward Full time

Operations Specialist I

BCforward is currently seeking a highly motivated Operations Specialist I for an opportunity in Fort Washington, PA

Position Title: Operations Specialist I
Location: Fort Washington, PA

Anticipated Start Date: ASAP
Please note this is the target date and is subject to change. BCforward will send official notice ahead of a confirmed start date.

Expected Duration: 4 months with possible extension

Job Type: CONTRACT (>%3D40 HRS WEEKLY)/ [CONTRACT], [ONSITE]
Pay Range: [$22/hr] - [$23/hr]
Please note that actual compensation may vary within this range due to factors such as location, experience, and job responsibilities, and does not encompass additional non-standard compensation (e.g., benefits, paid time off, per diem, etc.).

Job Summary: Responding to client inquiries via email/chat regarding new and renewal processes. Act as advisor to the client utilizing program rules and underwriting guidelines. Also, responsible for creating financial transactions to debit / credit policy accounts depending on the nature of the request.

Key Responsibilities:

  • Policy Processing: Handle the issuance, renewal, and cancellation of commercial insurance policies.
  • Client Management: Maintain and update client records, ensuring all information is accurate and up to date.
  • Compliance: Ensure all operations comply with state and federal regulations, as well as company policies.
  • Claims Support: Assist in the processing and management of insurance claims, providing support to clients throughout the claims process.
  • Documentation: Prepare and review insurance documents, ensuring accuracy and completeness.
  • Customer Service: Provide excellent customer service to clients, addressing inquiries and resolving issues promptly.
  • Collaboration: Work closely with underwriters, agents, and other team members to ensure smooth operations and client satisfaction.
Education: High school diploma or equivalent; associate or bachelor's degree in business, Finance, or related field preferred.

License: Valid P&C Producer License in the state of Pennsylvania required
Experience: 2-3 years of experience in commercial insurance operations or a related field.

Skills:

  • Strong attention to detail and organizational skills.
  • Excellent communication and interpersonal skills.
  • Proficiency in Microsoft Office Suite and insurance software.
  • Ability to work independently and as part of a team.
  • Problem-solving skills and the ability to handle multiple tasks simultaneously.
Must Have:

  • Attention to detail
  • Back Office Processing
  • Client Communication
  • Excellent Communication Skills Both Written and Verbal
  • P&C Producer License
Benefits:
BCforward offers all eligible employees a comprehensive benefits package including, but not limited to major medical, HSA, dental, vision, employer-provided group life, voluntary life insurance, short-term disability, long-term disability, and 401k.

About BCforward:
Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward's 6,000 consultants support more than 225 clients globally.

BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class place to work.

BCforward is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.

To learn more about how BCforward collects and uses personal information as part of the recruiting process, view our Privacy Notice and CCPA Addendum. As part of the recruitment process, we may ask for you to disclose and provide us with various categories of personal information, including identifiers, professional information, commercial information, education information, and other related information. BCforward will only use this information to complete the recruitment process.

This posting is not an offer of employment. All applicants applying for positions in the United States must be legally authorized to work in the United States. The submission of intentionally false or fraudulent information in response to this posting may render the applicant ineligible for the position. Any subsequent offer of employment will be considered employment at-will regardless of the anticipated assignment duration.

Interested candidates please send resume in Word format Please reference job code 231496 when responding to this ad.

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