Director of Quality Assurance

2 weeks ago

Charleston, United States PTW Full time
Role: Director, Quality Assurance - Full-time Employee

Location: Charleston, South Carolina, USA

As the PTW Director of Quality Assurance, you will lead and manage the global development QA organization. This includes overseeing a large global team, workforce planning, staffing, and processes, while supporting other leadership directors. Your responsibilities will encompass all aspects of QA, including feature development, AI-QA Automation, testing capabilities, and compliance.

You will collaborate closely with our clients’ Game Development and Publishing teams to address everyday challenges and streamline deliveries. By partnering with our clients’ development disciplines, you will proactively innovate and enhance our QA philosophies and best practices. You will manage and mentor Quality Assurance professionals, fostering the growth of QA leadership to cultivate new leaders. As the QA Director, you will ensure global alignment within the development QA organization and establish clear communication at all levels.

Ideal candidates will be located in Charleston, SC, USA. Reporting to our Chief Operating Officer, this role is a key strategic partner in leading our Quality Assurance line of business and may also oversee our Localizations QA line of business on an interim basis.

What You’ll Be Doing Process Management
  • Analyze and determine resource requirements to support current QA/LQA needs.
  • Forecast and communicate future QA/LQA needs.
  • Implement and manage QA/LQA operations to support organizational objectives.
  • Manage daily client deliverables and achievable revenue.
  • Evaluate milestones and ensure timely and scheduled testing for each title.
  • Nurture and develop the skills and utilization of our QA/LQA team.
  • Prepare and review proposals based on RFPs and RFIs from new clients.
  • Ensure processes and documentation comply with business and third-party audit requirements.
  • Develop, set, evaluate, and evolve standards for success across the test organizations.
Client Satisfaction
  • Assess client requirements for new business.
  • Chart and assess requirements for existing clients.
  • Ensure high levels of client satisfaction by delivering on requirements.
  • Develop professional relationships with targeted clients.
  • International and local travel may be required throughout the year.
Project Management
  • Understand client business and project SLAs.
  • Ensure receipt of client business information, product knowledge, scripts, etc.
  • Ensure monthly billing details of each project are sent to the Accounts Department.
  • Serve as the single point of contact for clients.
  • Manage daily client deliverables and achievable revenue.
Revenue
  • Be aware of revenue projections and targets.
  • Meet revenue and margin targets for departments.
  • Collaborate with sales on new business proposals.
  • Manage the profitability of each account.
People Management
  • Ensure adequate staffing, training, and technical support for all projects.
  • Develop QA/LQA management teams to enable excellence.
  • Foster an environment of creativity and innovation within the testing team.
  • Facilitate the development of technical and non-technical skills within the team.
Compliance, Process Reengineering, and Others
  • Ensure 100% compliance with all audit and informational security requirements, including ISO audits and client-specified compliance requirements.
  • Oversee the maintenance, implementation, and auditing of all processes.

Requirements

What We’re Looking For
  • 10-15 years of experience in Quality Assurance with AI-QA Automation in the games industry across multiple platforms (PC/Console/Mobile); game services experience is a plus.
  • Significant leadership experience, managing and growing a QA/LQA team across multiple functions, projects, and locations.
  • Ability to balance hands-on work in a fast-growth environment while driving big-picture strategy and planning to support a scaling business.
  • Strong partnership-building skills and the ability to drive high levels of collaboration across the organization, including with Executives, Sales, and Support Functions, as well as global and local stakeholders.
  • Demonstrated experience working with clients and/or external testing services, managing the end-to-end process of RFP reviews, contract negotiations, and building the structure to support varied and scaling needs.
  • Strong adaptability while promoting an inclusive and collaborative environment for the team.
  • Proven people leader capable of driving change and inspiring a global team.
  • Data-oriented with experience using test automation systems (either off-the-shelf or custom) and involvement in defining usage and driving adoption.

Benefits

What we offer

  • Competitive Base Salary & bonus
  • Medical, Dental, Vision
  • 401k with matching

Who we are 

PTW is a global games services company, providing technical and creative services to many of the largest developers and studios around the world. Founded in Japan in 1994, PTW has grown to become a global force in the gaming industry, with over 40 studios in 16 countries worldwide and offices across North America, Europe, South America, and Asia.  

Our industry-leading services include art production, game development, quality assurance, player support, community management, localization, localization QA, audio production, and data collection. The PTW family of brands includes SIDE, 1518 Studios and Ghostpunch Games. For more information, visit www.ptw.com.

  • Senior Technical Director Quality Assurance

    7 days ago

    Charleston, West Virginia, United States Vesuvius Full time

    About the RoleAt Vesuvius, we are seeking an exceptional candidate to fill the position of Senior Technical Director Quality Assurance. As a key member of our team, you will play a pivotal role in driving our quality management systems and processes to ensure the highest standards of product excellence.Key Responsibilities:Develop and implement quality...

  • Quality Director

    24 hours ago

    Charleston, SC, United States Abacus Staffing Full time

    Job Title: Director, Quality Company: Raycap Location: Charleston, SC (or Kearny, NJ) Department: Manufacturing Reports To: TBD Summary The Quality Director will lead and organize the quality resources across Raycap's manufacturing facilities in Charleston, SC and Kearny, NJ. This leader will oversee and implement quality assurance strategies across...

  • Aerospace Quality Assurance Specialist

    7 days ago

    Charleston, West Virginia, United States Trigo ADR Americas Full time

    Embark on a challenging career as an Aerospace Quality Assurance Specialist at Trigo ADR Americas, where you will play a pivotal role in ensuring the delivery of high-quality products to our customers.About the RoleWe are seeking an experienced Quality Engineer with a strong background in aerospace manufacturing and quality management. As an Aerospace...

  • Quality Assurance Director

    7 days ago

    Charleston, IL, United States Jobot Full time

    Company OverviewOur client is a leading global provider of engineering and technology solutions for the building materials industry. They are committed to delivering high-quality products and services that meet or exceed customer expectations.

  • Executive Director

    1 month ago

    Charleston, United States Legal Aid Of West Virginia Full time

    Executive Director – Competitive Salary – Charleston, WV 25301The RoleDo you possess at least 10 years’ experience navigating the complexities of nonprofit administration, including strategic planning and budget oversight? If so, we have an exciting opportunity for you.As the Executive Director of Legal Aid of West Virginia (LAWV), you will lead all...

  • Business Analysis/Quality Assurance Consultant

    7 days ago

    Charleston, West Virginia, United States The MIL Corporation Full time

    We are seeking a skilled Business Analysis/Quality Assurance Consultant to join our team at The MIL Corporation in Charleston, SC.Job SummaryThe ideal candidate will possess strong analytical and communication skills, with the ability to work effectively in a fast-paced environment. As a Business Analysis/Quality Assurance Consultant, you will be responsible...

  • Care Quality Assurance Professional

    3 days ago

    Charleston, Illinois, United States Addus Homecare Full time

    Job OverviewJoin our team at Addus HomeCare as a Care Quality Assurance Specialist.About the RoleThis full-time position is responsible for conducting in-home visits to monitor and report on the quality of services provided by Home Care Aides. The ideal candidate will have excellent interpersonal, organizational, and communication skills, with a strong...

  • Senior Quality Assurance Manager

    1 week ago

    Charleston, West Virginia, United States DLP Services Full time

    We are seeking a highly skilled Senior Quality Assurance Manager to join our team at DLP Services in Charleston, South Carolina.About the RoleThis is a full-time position that offers an attractive salary of $65,000 - $80,000 per year, depending on experience. The successful candidate will be responsible for maintaining a quality system that meets customer...

  • Executive Director

    1 week ago

    Charleston, United States LEGAL AID OF WEST VIRGINIA INC Full time

    Legal Aid of West Virginia Seeks an Executive Director Legal Aid of West Virginia (LAWV), the largest non-profit law firm providing free civil legal services and advocacy in West Virginia, seeks a visionary and collaborative individual to serve as its next executive director. For more than 70 years, LAWV (and its predecessor organizations) has been the...

  • Executive Director

    1 week ago

    Charleston, United States LEGAL AID OF WEST VIRGINIA INC Full time

    Legal Aid of West Virginia Seeks an Executive Director Legal Aid of West Virginia (LAWV), the largest non-profit law firm providing free civil legal services and advocacy in West Virginia, seeks a visionary and collaborative individual to serve as its next executive director. For more than 70 years, LAWV (and its predecessor organizations) has been the...

  • Executive Director

    1 week ago

    Charleston, United States Legal Aid of West Virginia Full time

    Job Type Full-time Description Legal Aid of West Virginia Seeks an Executive Director Legal Aid of West Virginia (LAWV), the largest non-profit law firm providing free civil legal services and advocacy in West Virginia, seeks a visionary and collaborative individual to serve as its next executive director. For more than 70 years, LAWV (and its predecessor...

  • Director Clinical Research

    1 month ago

    Charleston, United States Insight Global Full time

    Insight Global is looking for Administrative Research Director at a Major Health system in the Charleston, SC area. This person will be specifically involved in the Cancer Research Department.The Administrative Director role requires knowledge in FDA regulations and ICH Good Clinical Practice to ensure that IITs are conducted in the highest quality and...

  • Director Clinical Research

    4 weeks ago

    Charleston, United States Insight Global Full time

    Insight Global is looking for Administrative Research Director at a Major Health system in the Charleston, SC area. This person will be specifically involved in the Cancer Research Department.The Administrative Director role requires knowledge in FDA regulations and ICH Good Clinical Practice to ensure that IITs are conducted in the highest quality and...

  • Home Care Quality Assurance Specialist: Delivering Excellence

    1 week ago

    Charleston, West Virginia, United States Addus Homecare Full time

    We are seeking a dedicated Home Care Quality Assurance Specialist to join our team at Addus Homecare. In this role, you will play a vital part in ensuring the highest quality of care for our clients by conducting in-home visits to monitor and report on the services provided by Home Care Aides.Job Summary:This is a full-time position requiring a high school...

  • Quality Assurance/Quality Control Manager

    2 months ago

    North Charleston, United States DLP Services Full time

    POSITION TITLE:  Quality Assurance/Quality Control Manager  Location: Charleston, South Carolina FLSA: Non-Exempt  Hire Pay: DOE Classification: Full time JOB DESCRIPTION:The Quality Control Manager is responsible for maintaining a quality system that is compliant to customer requirements while assessing the efficiency and effectiveness of the...

  • Executive Director

    7 days ago

    Charleston, United States eCruit Full time

    Overview Reference ED08 Salary $/annum Job Location - United StatesWest VirginiaCharleston Job Type Permanent Posted 08 November 2024 Executive Director - Competitive Salary - Charleston, WV 25301 The Role Do you possess at least 10 years' experience navigating the complexities of nonprofit administration, including strategic planning and budget oversight?...

  • Executive Director

    7 days ago

    Charleston, United States eCruit Full time

    Overview Reference ED08 Salary $/annum Job Location - United StatesWest VirginiaCharleston Job Type Permanent Posted 08 November 2024 Executive Director - Competitive Salary - Charleston, WV 25301 The Role Do you possess at least 10 years' experience navigating the complexities of nonprofit administration, including strategic planning and budget oversight?...

  • Executive Director

    1 week ago

    Charleston, United States eCruit Full time

    OverviewReference ED08 Salary $/annum Job Location - United StatesWest VirginiaCharleston Job Type Permanent Posted 08 November 2024 Executive Director - Competitive Salary - Charleston, WV 25301The Role Do you possess at least 10 years' experience navigating the complexities of nonprofit administration, including strategic planning and budget oversight? If...

  • Executive Director

    1 week ago

    Charleston, United States eCruit Full time

    OverviewReference ED08 Salary $/annum Job Location - United StatesWest VirginiaCharleston Job Type Permanent Posted 08 November 2024 Executive Director - Competitive Salary - Charleston, WV 25301The Role Do you possess at least 10 years' experience navigating the complexities of nonprofit administration, including strategic planning and budget oversight? If...

  • Quality Assurance Specialist

    1 week ago

    Charleston, West Virginia, United States WVU Medicine Full time

    Job DescriptionWelcome to WVU Medicine, where we're committed to delivering exceptional patient care and improving healthcare outcomes. We're seeking a highly skilled Quality Analyst to join our team.Key Responsibilities:Collect and analyze data to identify trends and areas for improvement in patient care.Develop and implement quality improvement initiatives...