Administrative Support Specialist

3 weeks ago

Austin, United States University Federal Credit Union Full time
Job Summary

The Collection Temporary Administrator provides support to a high performing Collections team. This role utilizes excellent system coordination, communication, and technical skills to support the Collections Department. This role requires adaptability, proactivity, and the ability to deal with a varied amount of information and data in a heavily member-focused and solutions-driven service environment.

About UFCU

Founded in 1936, UFCU has grown to serve Members across Texas and beyond. At UFCU, we are more than just a financial institution, and our people are more than just employees. We are dedicated to our purpose of empowering our Members to achieve financial success and build brighter futures.

In pursuit of our aspiration that UFCU is loved by millions of Members and built to thrive for generations, we are guided by our values:

Purposefully Member-Obsessed

We are driven by a profound sense of empathy to deeply understand our Members' needs and preferences, what brighter futures means to them, and the obstacles in their way. We act in our Members' best interests, forever seeking to empower their financial success.

Possibilities Reimagined

We are inspired to courageously experiment, learn, and iterate in pursuit of positive impact for our Members, UFCU, and coworkers. We challenge assumptions, embrace diverse perspectives, and make use of data and insights.

Performance Excellence Rooted in Unwavering Integrity

We do the right thing, always. We champion teamwork, accountability, continuous improvement, and celebrate successful outcomes of others, fostering an inclusive environment of excellence and collaboration.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Legal Servicing Support:
  • Access loan documents from various platforms:
    • Symitar
    • Akuvo Aperture
    • Temenos Infinity
    • Systemware
  • Acquire or produce electronic copies of various loan documents and upload to Akuvo Aperture
  • Infinity Legal case update project - 268 pending Infinity legal account review to identify related loans to update with legal tags in AKUVO
Asset Recovery Support:
  • Monitor email box for repossession updates
  • Document updates in collection platform
  • Repossession Assignment in Akuvo
  • Order Titles - Dealertrack access
  • Verify vehicle lien status - VTR Website
  • Verify Military status - SSCR Website access
Impound Support:
  • Collect daily scanned Notice of Impounds, use Adobe Pro to separate and upload notices to G drive and Collection platform
  • Call Impound lots to verify status of account
  • Call member to verify status of account
  • Document results in Akuvo
Daily Mail:
  • Print Collection letters
  • Stuff envelopes
  • Order RTC demands from letter queues
SWBC Updates
  • Update SWBC notes and address updates in AKUVO
Monitor dept. Email
  • Collection dept. Mailbox -forward to agents
  • Collection dept. Voicemail box -forward to agents
  • Email opt-out mailbox
  • Status account for opt-out emails in Akuvo
Door Knock orders:
  • NCCI access
COMPETENCIES:
  • UFCU Core Competencies. In addition to fulfilling the position's Essential Duties and Responsibilities, an individual must demonstrate UFCU's Core Competencies:
    • Demonstrating Member Obsession: Placing a high priority on the internal or external customer's perspective when making decisions and taking action; implementing service practices that meet the customers' and own organization's needs.
      • Puts themselves in the Member's shoes- Actively seeks to understand member needs, expectations and preferences.
      • Looks for friction points-Identifies barriers and friction points that impact member service and retention.
      • Makes it personalized and easy-Uses understanding of member needs to prioritize actions that will create personable, actionable member experiences whenever they need it and wherever they are.
    • Demonstrating Performance Excellence: Placing a high priority on the internal or external customer's perspective when making decisions and taking action; implementing service practices that meet the customers' and own organization's needs.
      • Sets standards for elevating excellence-Establishes criteria and/or work procedures to achieve an elevated quality, productivity, or service.
      • Ensures elevated quality-Dedicates required time and energy to assignments or tasks to ensure that no aspect of the work is neglected.
      • Takes responsibility-Accepts responsibility for outcomes of one's work; admits mistakes and refocuses efforts when appropriate.
      • Conducts continuous improvement-Originates action to improve existing conditions and processes.
    • Demonstrating Innovation: Creating novel solutions with measurable value for existing and potential customers (internal or external); experimenting with new ways to solve work problems and seize opportunities that result in unique and differentiated solutions. Maintaining effectiveness when experiencing major changes in work responsibilities or environment (e.g., people, processes, structure, or culture); adjusting effectively to change by exploring the benefits, trying new approaches, and collaborating with others to make the change successful.
      • Challenges current thinking- Asks provocative questions to understand the member's experience before moving to problem solving.
      • Approaches change with a positive mind-set-Treats new situations as opportunities for learning or growth.
EXPERIENCE:
  • High School graduate or equivalent required.
  • Minimum of two (2) years of experience with personal computer and related word processing/spreadsheet software (MS Office Suite) is required.
  • General bookkeeping skills required.
  • Excellent telephone and communication skills required
  • Must be bondable.
PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
  • While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear
  • Specific vision abilities required by this job include close vision, distance vision, peripheral vision, and the ability to adjust focus
  • The employee is frequently required to stand and walk.
  • Employee will make extensive use of the telephone requiring the ability to effectively and accurately explain complex information
WORK ENVIRONMENT:

The work environment characteristics described are representative of those an employee encounters while performing the essential functions of this job
  • This position may involve periodic stressful conditions and deadlines.
  • May occasionally require an adjusted work schedule, overtime, and evening/weekend hours.
  • Frequent computer use at a workstation up to two hours at a time.
  • The noise level in the work environment is usually quiet to moderate.

Nothing in this job description restricts management from changing any or all parts of the job description at any time.

#INDUFCU

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

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