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Technical Support Engineering Generalist

4 months ago

Trumbull, United States Cooper Companies Full time
Job Description

CooperSurgical is a leading fertility and women's healthcare company dedicated to putting time on the side of women, babies, and families at the healthcare moments that matter most in life. CooperSurgical is at the forefront of delivering innovative assisted reproductive technology and genomic solutions that enhance the work of ART professionals to the benefit of families. We currently offer over 600 clinically relevant medical devices to women's healthcare providers, including testing and treatment options.

CooperSurgical is a wholly-owned subsidiary of CooperCompanies (Nasdaq: COO). CooperSurgical, headquartered in Trumbull, CT, produces and markets a wide array of products and services for use by women's health clinicians. More information can be found at www.coopersurgical.com.

Responsibilities

  • Answer all customer's technical questions on CSI's capital products as they received. Supplies spare part numbers to customers with pricing. Provide product services information with appropriate delivery date, based on service repair turnaround time estimates.
  • Address all customer service and sales rep inquiries regarding operation of capital equipment. Train and walk sales reps through in-service difficulties over the phone.
  • Troubleshoot and service full line of capital equipment provided by CSI.
  • If not able to assist customer/sales rep over the phone, work with departmental teams to solve customer problems.
  • Provide RMA and return functions as needed for customer returns.
  • Follow through with complaint reporting from customers.
  • Perform service training to fellow technicians. Also provide service training to outside distributors as needed.
  • Support International service teams with product support.
  • Perform other tasks or assignments as needed by management.
  • Asist with Improving department procedures and processes.
  • Limited travel may be required.
Qualifications
  • Diverse knowledge of medical products through depot or field service work. Have customer technical support. Understand the details of Bills of Material, Schematic Drawings, and Blueprints.
  • Medical Devise Background experience in service repair, and technical support.
  • Experience working with customers, peers, and management.
  • Have knowledge of company business systems computer systems in the areas of Order Entry, Purchase Order, Bills of Material, RMA, and Document control.
  • Mechanical and software aptitude necessary to replace components on medical equipment and work with test software, Hipot and leakage testing, and working knowledge of Microsoft office products, Word, Excel, PowerPoint etc.

About CooperSurgical

CooperSurgical is a leading fertility and women's healthcare company dedicated to putting time on the side of women, babies, and families at the healthcare moments that matter most in life. CooperSurgical is at the forefront of delivering innovative assisted reproductive technology and genomic solutions that enhance the work of ART professionals to the benefit of families. We currently offer over 600 clinically relevant medical devices to women's healthcare providers, including testing and treatment options.

CooperSurgical is a wholly-owned subsidiary of CooperCompanies (Nasdaq: COO). CooperSurgical, headquartered in Trumbull, CT, produces and markets a wide array of products and services for use by women's health care clinicians. More information can be found at www.coopersurgical.com.

To all agencies: Please, no phone calls or emails to any employee of CooperSurgical about this opening. All resumes submitted by search firms/employment agencies to any employee at CooperSurgical via-email, the internet or in any form and/or method will be deemed the sole property of CooperSurgical, unless such search firms/employment agencies were engaged by CooperSurgical for this position and a valid agreement with CooperSurgical is in place. In the event a candidate who was submitted outside of the CooperSurgical agency engagement process is hired, no fee or payment of any kind will be paid.

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.

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