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IT Field Specialist

4 months ago

Enola, United States PAM Health Full time
IT Field Specialist

I. Job Responsibilities:

  • Installs, configures and troubleshoots Windows operating systems
  • Installs, configures and troubleshoots Network equipment and network connectivity software
  • Assists Network Engineer and Helpdesk in debugged network issues as required
  • Resolves all issues in a timely manner, ensuring customer satisfaction with each interaction
  • Keeps customer and IS team informed of issues and provides status updates in ticket tracking system
  • Escalates issues as necessary to other individuals or groups within the IS organization as appropriate
  • Image capturing for computer deployments
  • Provides Tier II-III support to Helpdesk and corporate office when onsite
  • Provides after hours support through on-call availability, with flexibility to work on varied shifts
II. Customer Service
  • Maintains the highest level of customer service via courtesy, compassion and positive communication
  • Promotes the Mission and Vision of PAM Health within the work environment and the community
  • Respects dignity and confidentiality by adherence to all applicable policies and procedures
III. Health and Safety
  • Works in a manner that promotes safety; wears clothing appropriate to the performance of the job
  • Participates in OSHA required training
  • Follows universal precautions as appropriate for position; complies with employee health requirements for continued employment
  • Reports unsafe practices to management
  • Knows own role in case of an emergency
POSITION QUALIFICATIONS:

Education and Training:
  • Desired: Bachelor’s degree or equivalent of education and experience
  • Preferred: Bachelor's degree in Computer Science
  • A+, Sec+ or MSP certification, and HIPPA certification
Experience:
  • 3 years+ experience working in a Windows environment
Knowledge, Skills, and Abilities:
  • Experience working with Windows (7/8/10)
  • Current active directory maintenance knowledge
  • PC hardware, printers, scanners, computer peripherals, mobile devices (iOS, Android)
  • Client PC connectivity - Ethernet, TCP/IP and VPN
  • Prior experience maintaining and troubleshooting servers and network issues
  • Ability to communicate technical information, both verbal and written, to a wide range of end-users