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Veterinary Practice Manager

4 months ago

Indianapolis, United States Alliance Animal Health Full time
Company Description

Rockville Road Animal Hospital is a well-established, progressive, fast paced 2 doctor small animal general practice with lots of growth potential located just 5 minutes away from I-465, the beltway circling Indianapolis. We offer many services to provide the best comprehensive care to our patients including Preventative Care, Surgery, Urgent Care, High Speed Dentistry, Cold Laser Therapy, In-House Diagnostics, Digital full-body x-ray, and dental radiology, and more.

Rockville Road Animal Hospital is in Indianapolis, known for being one of the most affordable big cities in the country offering a diverse population, ample indoor and outdoor entertainment options, and sports including the NBA, NFL, Indy Car racing and more The proximity to I-465 and several other major highways, allows for easy commute to almost anywhere in Indiana. Whether you choose to live in downtown Indy or one of the surrounding suburbs you will find outstanding schools and plenty to do, making it an ideal place to raise a family Popular activities include hiking, biking, concerts and festivals, sporting events including the Indianapolis 500, visiting museums (including the world's largest Children's Museum), and the theater. Indianapolis is a wonderful place to enjoy a healthy and active work-life balance.

To learn more about us click here.

Job Description

What we're looking for...

A Veterinary Practice Manager who is passionate about serving those who love pets through advanced administration expertise with the superpower of attention to detail This person has a keen ability to communicate with both pet parents and veterinary staff and thrives in environments where multi-tasking is the key to success.

What will you do?...
  • Provide informal recommendations to the veterinary regional manager on staffing needs, advancement, re-assignments, work hours, or other status changes affecting receptionists.
  • Lead on-the-job training to develop employee skills, give performance feedback, discuss corrective measures, and prepare appraisals.
  • Recruit, hire, and onboard staff who fit the hospital's culture and needs and terminate those who don't meet guidelines or protocols. This includes managing job descriptions and helping set salaries.
  • Promote the hospital to potential clients and the veterinary community by attending relevant local and regional events.
  • Address and resolve informal employee complaints, explain hospital policies and procedures, and maintain effective communication between staff and management.
  • Work collaboratively with all team members, supporting the hospital, doctors, and practice philosophy.
  • Maintain accurate patient records, including the proper sequence of orders for tests, treatments, diet, and activities.
  • Understand common veterinary terminology (e.g., anatomy, physiology, diseases, tests) to ensure accurate record-keeping.
  • Communicate with pet owners, addressing and resolving complaints promptly.
  • Exhibit strong leadership and client service skills, including creating work schedules, managing office staff, and demonstrating the ability to guide and motivate a team.
  • Establish and maintain an inventory control system to ensure adequate supplies, monitoring product quantities, quality, and price points. Handle controlled drugs and manage equipment returns as needed.
  • Answer phone calls politely and professionally and ensure unbiased judgment in handling personnel issues and disciplinary actions.
Qualifications

Qualifications:
  • Experienced or Certified Veterinary Practice Manager with a minimum of 1-year management experience preferred or 3+ years veterinary experience preferred
  • knowledgeable in veterinary medicine terminology and how to run a veterinary hospital
  • Compassionate, Calm, Team Player, Multi-Tasker and Strong Communicator
  • Highly organized and possess computer skills
  • Self-starter with the desire to continue to advance your knowledge and skillset
  • Open availability with flexibility to change hours based on hospital's needs
SPECIAL WORKING CONDITIONS
+ Ability to sit or stand and work at a computer for long periods of time.
+ Ability to be confident around animals (i.e., dogs, cats, birds, reptiles, etc. Candidate to confirm species treated with practice leadership for additional clarity.)
+ Client needs and work volume may occasionally require more than 40 hours per week to complete essential duties of this job. This position may require special working hours, including working weekends, evenings and/or holidays.
+ Must have mental capacity and processes for reasoning, remembering, mathematics and language ability (reading, writing, and speaking the English language) to perform the duties proficiently.
+ The noise level in the work environment is moderately high. Ear plugs will be available upon request.
+ Job requires sufficient ambulatory skills in order to perform required duties while working.
+ Ability to sit, stand, walk, stoop, kneel, crouch, and climb as well as manipulate (lift, carry, move) up to 50 pounds.
+ Requires good hand-eye coordination, arm-hand-finger dexterity with the ability to grasp, and visual acuity to use a keyboard and operate other equipment as required.
+ Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
+ Hospital teammates are routinely exposed to a variety of animals that may bite, kick or scratch, and on occasion, may be exposed to anesthesia, radiation, biological or zoonotic hazards and/or medication/controlled substances.

Additional Information

We offer our staff:
  • Comprehensive Benefits (health, dental, vision, liability, 401k & 401K matching program, life & supplemental insurance, HSA, & FSA)
  • Employee Assistance Program
  • Paid Vacation and Sick Time for ALL Employees
  • Paid Bereavement Program
  • Paid Parental Leave Program
  • Competitive Compensation
  • Continuing Education Allowance (applies to licensed/registered/certified roles)
  • Tuition Assistance Program
  • Access to a CVA/CVT/CVPM Partnership through Penn Foster
  • Career Development Opportunities
  • Referral Bonus Program for most positions
  • Additional Benefits May Also Be Available (i.e. Personal Pet Discounts, Holiday Pay, Uniform Allowance, Bonuses etc)
  • Hiring eligibility may be contingent to a candidate authorizing and completing a satisfactory background check.

*Note - some benefits may only be available to or vary slightly for full time employment status vs part time status.

WE ARE A DRUG-FREE, SMOKE-FREE, EQUAL OPPORTUNITY EMPLOYER.

Company Policy & Federal & State Laws Forbid Discrimination Because of Age, Color, Race, Religion, Sex, Disability, Sexual Orientation or National Origin