Systems and Policy Trainer

About the Operational Services Division (OSD) The Operational Services Division (OSD) is an oversight agency of the Commonwealth of Massachusetts within the Executive Office for Administration and Finance. OSD’s primary focus is to help our government buyers and business customers succeed in meeting their goals by providing outstanding customer service, competent advice and guidance, and high-quality products and services that exceed the expectations of those we serve. Join our Dynamic Team OSD's diverse team of 150 professionals is transforming the way government operates. Our hybrid work environment fosters creativity and collaboration, allowing us to deliver cutting-edge solutions in strategic sourcing, print and mail, surplus property, and more. Join us and make a lasting impact. OSD’s Training Team serves our broad customer base of public buyers and the vendor community by developing and delivering interactive and engaging training at no cost. Are you a training professional who understands how people learn and do you like using technology to deliver the learning experience? If so, the Operational Services Division’s (OSD) Training team is seeking a highly motivated and detail-oriented individual to join the team as a trainer. The ideal candidate is interested in working for state government and being part of a fast-paced, goal-oriented organization and possesses the following characteristics: * Ability to clearly explain big-picture processes as well as step-by-step procedures, all while telling a story that engages the learner. * Skilled in delighting customers with crafted training content that conveys ideas and processes in an impactful, and memorable way. * Experience developing and presenting a variety of interactive and dynamic modules through virtual and in-person Instructor-led training sessions. * Ability to showcase professionally designed and developed modules from your portfolio. The OSD Training team is a seven-person unit headed by the Director of Training and reporting to the Deputy Assistant Secretary for Operational Services.OSD Trainings are delivered to internal and external constituencies including but not limited to: Commonwealth Agencies, municipalities, other public entities as well as the business community. This role is essential to support and enhance learning opportunities within the agency’s procurement framework. As OSD adopts a category management approach, targeted and continuous training becomes increasingly important. This role will design and deliver training programs that not only cover procurement policies, system functionalities, and compliance requirements but also focus on developing the strategic skills needed for effective category management. For vendors, tailored training will enhance their understanding of category-specific expectations, leading to stronger partnerships and more efficient processes. Key attributes of a successful candidate will include proven people and problem-solving skills, creativity, attention to detail and the ability to manage multiple competing priorities. You should be driven to succeed and have excellent communication and interpersonal skills. This position requires a strong work ethic that helps instill trust by demonstrating integrity, reliability, and transparency in actions and decisions. The successful incumbent will promote and embrace diversity and inclusion by recognizing and appreciating the unique perspectives and strengths that individuals from different backgrounds bring to the organization. RESPONSIBILITIES: * Develop, maintain, and enhance eLearning, digital, and in-person training assets including supporting materials. * Facilitate both virtual and in-person training. * Thoroughly understand policies and procedures as applicable to the constituencies. * Utilizes technology to create and support curriculum. * Collaborates with team members and OSD staff to identify ongoing training needs and utilizes assessments and surveys to recommend solutions. * Assists with various training administration tasks as needed. PREFERRED QUALIFICATIONS: * Prior use of Camtasia or other course creation software to create interactive training modules. * Successful development and deployment of eLearning solutions such as dynamic modules, instructional videos, digital training materials. * Proficiency with Microsoft Office 365 programs including Word, Excel, PowerPoint, Access, Teams and SharePoint. Please submit a cover letter expressing your interest in this position.A current resume must be posted for review by the hiring manager. The Operational Services Division values staff diversity and contributions to an inclusive working and learning environment. DEI Value Statement Diversity, Equity, and Inclusion are integral to the Operational Services Division’s (OSD's) mandate to oversee transparent and equitable practices through a variety of public services and programs within the Commonwealth of Massachusetts. OSD commits to cultivating and nurturing a diverse workforce, which is reflective of the communities we serve and recognized as our greatest strength. Diversity, Equity, and Inclusion are our core principles, guiding us in who we aspire to be in our business operations and partnerships. First consideration will be given to those applicants that apply within the first 14 days. MINIMUM ENTRANCE REQUIREMENTS: Applicants must have at least (A) three years of full time, or equivalent part-time, professional, administrative or managerial experience in business administration, business management or public administration the major duties of which involved program management, program administration, program coordination, program planning and/or program analysis, or (B) any equivalent combination of the required experience and the substitutions below. Substitutions: I. A Bachelor's degree with a major in business administration, business management or public administration may be substituted for a maximum of two years of the-required experience.* II. A Graduate degree with a major in business administration, business management or public administration may be substituted for the required experience.* III. A Bachelor's or higher degree with a major other than in business administration, business management or public administration may be substituted for a maximum of one year of the required experience.* Education toward such a degree will be prorated on the basis of the proportion of the requirements actually completed. _ Comprehensive Benefits _ When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future. Want the specifics? Explore our Employee Benefits and Rewards *An Equal Opportunity / Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply. The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC) may self-select out of opportunities if they don't meet 100% of the job requirements. We encourage individuals who believe they have the skills necessary to thrive to apply for this role. Job: Administrative Services* *Organization: Operational Services Division *Title: *Systems and Policy Trainer Location: Massachusetts-Boston-1 Ashburton Place Requisition ID: 240009HC