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Benefits and Housing Specialist

2 months ago

Milwaukee, United States Wisconsin Community Services Full time

Job Responsibilities:

Position Summary: The Hub and Spoke Health Home is an innovative model serving people with significant substance use and co-occurring mental health needs. The Benefits and Housing Specialist works in collaboration with Hub and Spoke Team and is responsible for working with the individual to locate housing (community housing or treatment focused housing) and establish benefits (social security, insurance, etc.).

Essential Functions:

  • Committed and skilled at engaging people through a strength based, trauma informed, person centered, and culturally intelligent approach. This position has a strong focus on engaging people in housing and benefits services.
  • Committed and passionate about serving people with substance use and co-occurring needs.
  • Closely collaborate with the Recovery Navigators and WCS Hub Team to serve people referred to the program.
  • Provide comprehensive benefits services to people enrolled in Hub and Spoke.
  • Become SOAR certified (benefits specific training) by completing the training within 30 days of hire.
  • Provide comprehensive housing services to people enrolled in Hub and Spoke including locating housing resources, navigating housing system in Milwaukee County, and advocating for housing needs.
  • Build off the person's strengths to meet their individualized recovery needs.All services will be person centered and directed by the individual being served.
  • Provide Direct Service to approximately 25-50 people at any given time.Services are short term and focused on housing and benefits needs.
  • Provide services in the community (including people's homes) and other community locations.
  • Provide transportation and attend appointments with the person. Advocate with the person to meet identified needs.
  • Follow all WCS Hub policies and procedures.
  • Embrace a comprehensive team approach to meet the individualized needs of people with complex substance use and life needs.
  • Network with community providers and Spokes to develop collaborative relationships to meet the needs of the people being served by the program.
  • Document all interactions, collateral contacts, and activities specific to the individual's care and treatment in the electronic medical record within 24 hours of the contact.
  • Complete all WCS Hub and Spoke Health Home training and WCS specific training.
  • Uphold and promote a positive, strength based, and supportive culture.
  • Maintain confidentiality within all written and verbal communications.
  • Adhere to WCS Policies and Procedures.
  • Other duties as assigned.

Other Duties and Responsibilities: Other job-related duties as may be necessary to carry out the responsibilities of the position.

Job Qualifications:

Minimum Qualifications:

  • High school or GED/HSED required. Bachelor's degree in social work, Psychology, Nursing, or Social Services from a school of social work or in a behavioral science preferred.
  • Experience providing housing and or benefits related services.
  • Knowledge and experience serving people with substance use need.
  • Working knowledge of computer applications preferred (Windows and Microsoft Word).
  • Ability to display cultural competence by responding respectfully and effectively to people of all cultures, languages, classes, races, ethnic backgrounds, religions, and other diversity factors in a manner that recognizes, affirms and values the worth of clients.
  • Valid driver's license, automobile, and insurance sufficient to meet agency requirements.
  • Meet all the employee requirements including references, criminal background check, drug screen, and driver's license check.

Knowledge, Skills, and Abilities: Experience serving people experiencing housing and benefits related needs. Experience serving people with substance use and mental health needs. Must possess verbal and written communication skills, along with computer skills that include Microsoft Word, Excel, and database applications. Must have strong communication skills, be flexible, patient, compassionate and maintain confidential information. Must have the ability to work independently with a minimal amount of supervision but must be a strong team player as well. Ability to multi-task, take initiative and apply knowledge to variety of circumstances.


Other Job Information (if applicable):

Work Relationship and Scope: Reports directly to the Team Supervisor and works closely with the WCS Hub and Spoke Health Home team. Direct interaction with the people being served by the program, staff, project partners, substance use treatment providers, and Milwaukee County.

Personal Attributes: Follow agency Code of Conduct and adhere to established policies and procedures of the agency and of all funding sources including Wisconsin DHS. Conduct self in an ethical manner. Maintain professional and respectful relationships with all WCS staff, adults, and families and all external funding sources and community partners involved with service provision. Show sensitivity toward cultural, ethnic, and disability needs. Embrace the role and utilization of peer specialists and people with lived experience.

Working Conditions: Work is performed in an office and community environment. Work is performed in the community including going into homes, court, and other locations to serve adults enrolled in the WCS Hub and Spoke Health Home. Travel is required. Must be comfortable being around and/or interacting with adults who have significant substance use needs. Flexible work schedule is required to meet the needs of staff and the people being served. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Physical Demands: May require sitting at a desk and/or computer for two or more hours at a time. Requires computer work. Travel in the community is a requirement.



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