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Premium Account Manager | Suites

4 months ago

Denver, United States Kroenke Sports and Entertainment Full time
Job Title: Premium Account Manager | Suites & Theater Boxes
Department: Business Development
Business Unit: KSE
Location: Denver, CO
Reports To: Director, Premium Client Services
Employment Type: Full Time– Salaried– Exempt
Supervisor Position: No

Kroenke Sports & Entertainment (KSE) is an American Sports and Entertainment holding company based in Denver, Colorado. KSE is committed to providing world class sports and entertainment for both live and broadcast audiences. We are the employer of choice as the owner and operator of Ball Arena, DICK’S Sporting Goods Park, the Paramount Theatre, 1STBANK Center, Denver Nuggets (NBA), the Colorado Avalanche (NHL), Colorado Mammoth (NLL), Colorado Rapids (MLS), KIMN,KXKL, KKSE (FM/AM), Altitude Sports & Entertainment, Major League Fishing/Fishing League Worldwide (MLFLW), Winnercomm, Outdoor Sportsman Group and SkyCam.

Nature of Work: Kroenke Sports & Entertainment is looking for an individual to assist the KSE Premium Services Team within the Business Development Department responsible for managing Premium Account Holders and relationships at Ball Arena. The Premium Account Manager role must have a proven track record in service and retention, specifically in the sports realm and be a professional and self-motivated individual.
  • Manage a portfolio of Ball Arena Suites and Theater Box Premium Members building strong and meaningful relationships.
  • Utilize CRM Database, to track and report progress of relationships. Through proactive communication, including phone calls, emails, client office visits, and other communication
  • Support year-round renewal efforts and overall service of accounts (in collaboration with Sr. Account Executive to meet defined renewal goals)
  • Collaborate with Director, Premium Client Services on annual Roadmap including touch point strategy, benefits management, and personalized client communication.
  • Work with Director of Premium Client Serviceson overall strategies tied to revenue, retention and overall service/experience as is related to Ball Arena Suite and Theater Box Premium Members
  • Manage Ball Arena Events Calendar and support Licensees Admin on Ticket Usage
  • Work with Premium Services Hospitality Teamon Food & Beverage catering needs, accountability for quality.
  • Collaborate with Premium Services Hospitality Teamon Events and Special Projects
  • Game Night Representative as Manager on Duty for minimum of 50 events per year.
  • Collaborate with Premium Hospitality Manager for Arena Partner Relationships on given Event night.
  • Assist in development, execution, and management of premium amenities.
  • Software: Archtics ticketing system and other platforms as assigned


This description is a summary only and is describing the general level of work being performed, it is not intended to be all-inclusive. The duties of this position may change from time to time and/or based on business needs. We reserve the right to add or delete duties and responsibilities at the discretion of the supervisor and/or hiring authority.

Working Conditions & Physical Demands:
  • Typical Office Conditions
Qualifications
  • BS/BA degree in field or related field
  • Ability to acquire or produce and maintain a valid driver’s license and meet company vehicle driving standards.
Competencies/Knowledge, Skills & Abilities
  • Ability to maintain positive attitude and demonstrate professionalism
  • Ability to maintain a high level of confidentiality
  • Ability to complete work accurately and in a timely manner
  • Ability to work independently & in a group setting and demonstrate good judgment skills
  • Ability to communicate effectively orally and in writing
  • Possesses excellent interpersonal skills
  • Ability to multi-task, prioritize and adapt to changing environments
Compensation
  • Base salary range $75,000 per annum including bonus structure
  • Eligible for annual discretionary bonus


Benefits Include
  • 12 Paid Company Holidays
  • Health Insurance (Medical, Dental, Vision)
  • Paid Time Off (PTO)
  • Life Insurance
  • Short and Long-term Disability
  • Health Savings Account (HSA)
  • Flexible Spending plans (FSAs)
  • 401K plan

All applicants for employment at KSE may be required to be fully vaccinated against COVID-19 prior to commencing employment. Applicants who receive a conditional offer of employment may be required to produce proof of vaccination status prior to their first day of employment. Applicants with qualifying disabilities or bona fide religious objections, or who are pregnant, may be exempted from this requirement or otherwise accommodated if they are unable to be vaccinated.

Equal Employment Opportunity

Kroenke Sports & Entertainment (KSE) provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.