Sr. Infrastructure Engineer

23 hours ago

Baltimore, United States Sangoma Full time
Sr. Infrastructure Engineer - Remote

Are you passionate about keeping networks secure, solving complex problems, and working with cutting-edge technology? We're looking for someone just like you to join our close-knit, collaborative team. At Sangoma, we believe in empowering our people, celebrating successes, and always having each other's backs.

Sangoma's value proposition is audaciously simple, our solution is highly scalable, and our service reliability is unparalleled. Sangoma offers CX's essential business solutions on the platform that fits your business needs. We are looking for an Infrastructure Operations Engineer with advanced technical skills in security, networking, system, and tooling/automation to join the infrastructure team to improve operations efficiency and reliability of a dynamic, fast-paced global network. The candidate needs to have a wide range of skills and is willing to adapt and learn additional items.

Your Role:
  • True infrastructure (not DevOps) engineer working with underlying technologies such as compute, storage, route/switch, firewall, and hypervisors.
  • Open tickets and work with carriers, vendors, and data centers to resolve issues promptly.
  • Coordinate the dispatch of technicians and engineers, whether they're onsite, remote, or responding after-hours.
  • Be on the front lines, responding to network incidents and resolving issues in real-time.
  • Partner with other departments to tackle escalated security and infrastructure challenges.
  • Guide and collaborate with network engineering vendors and consultants.
  • Play a key role in planning and design to support our growing business needs.
  • Build strong relationships with vendors-we value these partnerships.
  • Provide detailed after-action reports and summaries-your input will help us improve continuously.
  • Be a reliable resource during escalations, responding quickly via email, tickets, chat, phone, or any other method.
  • Rotate after-hours on-call duties with our talented team of administrators and engineers. You're never in this alone
  • Design and maintain systems that set the bar for reliability and security.
Your Background:
  • A true team player who's passionate about creating an environment of excellence and sharing best practices.
  • Strong communication skills-whether written or verbal, you're clear, concise, and always professional.
  • A proactive, detail-oriented mindset that ensures nothing slips through the cracks.
  • The ability to stay flexible and thrive in a fast-paced, ever-evolving environment-learning new tools and processes excites you
  • Dependable, with reliable transportation (or access to public transport) and the drive to act with urgency when needed.
  • Experience in Linux operations and virtualization platforms (VMWare/Ovirt/RHEV/OpenStack).
  • Knowledge of storage systems (NetApp preferred), as well as Juniper/Cisco routing and switching (ISIS, OSPF, BGP, RSTP, STP, VSTP).
  • Familiarity with Palo Alto and Fortinet firewall products-your expertise will help protect us from threats.
  • Understanding of core Internet protocols (DNS, SMTP, SIP, DHCP)-you keep the Internet running smoothly.
What We Offer:
  • Extensive Benefit Options (Health, Vision, Dental, Long & Short term Disability) effective after a short waiting period
  • Matching 401K program - 100% match on 4%.
  • Flexible Time Off & Company Holidays
  • Entrepreneurial work environment partnered with high-growth career opportunities

Are you ready to directly impact the company and be rewarded for your performance? Are you ready to take on a new challenge?

Must be authorized to work in the United States on a full-time basis for any employer. No agencies or third-party resumes, please.

Sangoma is proud to be an equal-opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status.

You must be authorized to work in the United States on a full-time basis for any employer. No agencies, Please.

Who We Are:

Sangoma (TSX: STC; Nasdaq: SANG) is a leading business communications platform provider with solutions that include its award-winning UCaaS, CCaaS, CPaaS, and Trunking technologies. The enterprise-grade communications suite is developed in-house and available for cloud, hybrid, or on-premises deployments. Additionally, Sangoma's integrated approach provides managed connectivity, network, and security services.

A trusted communications partner with over 40 years on the market, Sangoma has over 2.7 million UC seats across a diversified base of over 100,000 customers. Sangoma has been recognized for nine years running in the Gartner UCaaS Magic Quadrant.

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