Drupal Certified Support Developer Onsite

6 days ago

Phoenix, United States SR International Full time

Drupal certification is a plus, Local Only Candidate

W2 Only

State of AZ AZDOA - Drupal Support Developer - Req # 1627 (Onsite)

Position Description:

Our team is looking for an experienced Drupal Support Developer to deliver a streamlined, secure, accessible, and well-developed website to allow content creators to easily add information. The goal is to help State of Arizona agencies focus on creating great content rather than building systems that deliver content. The primary responsibility of this role is to provide troubleshooting, maintenance and operations support to our Agency Platform customers.

Key Responsibilities

Customer Support:

Provide technical support, troubleshooting assistance and general maintenance to agencies who participate in the Agency Platform program and host their websites with us.

Communicate clearly and effectively with our customers on issues, tickets, updates, and other tasks.

Attend and lead meetings to help work with stakeholders to identify issues that they are having with their website and develop a plan and timeline to implement fixes.

Maintain comprehensive documentation for all support tickets and recurring issues.

Identify and fix bugs across all websites part of the Agency Platform Program Ensure

Respond timely to security issues and mitigate possible threats to our customers.

Develop and integrate updates for security patches, system enhancements, and bug fixes.

Establish criteria that will be used to measure the level and quality of the service.

Use analytics to drive development decisions and optimize performance.

Tracking work time accurately directly on ticket.

Provide support and development in the migration initiative to move all Drupal 7 websites to the latest version of the Agency Platform Program.

Provide input and recommendations to add feature enhancements to the Agency Platform Program to better improve the experience for Customers.

Work closely with the Digital Government Team to identify, assign, and share ideas on support tickets and features for the Agency Platform to improve the product.

Coordinating with other technical teams including, within ASET and other outside vendors and services, for issue resolution

Identifying and implementing enhancements, improvements and fixes in processes, systems and relationships.

Skills Required:

Strong proficiency in PHP, MySQL, HTML, CSS, and JavaScript. Familiarity with Drupal 7/8/9/10, Drush, and Composer.

Excellent troubleshooting and problem-solving skills, including the ability to independently research and validate solutions.

Ability to Communicate clearly and effectively with customers

Ability to work effectively within a fully remote team and communicate clearly with non-technical stakeholders.

Strong customer service skills and the ability to handle support tasks professionally and independently.

Skills Preferred

Familiarity with the use of customer support and incident management tools like ServiceNow.

Thorough knowledge of Pantheon architecture and supporting tools (ie Terminus, Lando, etc)

Familiarity with the use of Agile project management tools like JIRA or Trello.

GIT: Through knowledge and understanding of git version control systems and repositories.

Technical Documentation: Ability to clearly define and document issues and procedures for various redundant tasks used on a daily basis.

Work Experience Required:

3+ years of proven experience as a Drupal Developer

Designing and developing responsive websites

Work Experience Preferred

Experience with the Agile methodology and development process.

Advanced site-building experience including deep familiarity with Drupal modules such as CTools, Views, and Layout Builder

Building user interfaces for websites and/or web applications

Experience with implementing security best practices and updates in Drupal.

Drupal core first approach to problem solving and troubleshooting issues

Education/Training Required

The ideal candidate will have a bachelor s degree or equivalent experience working in an IT professional setting.

The ideal candidate will have a bachelor s degree and 3+ years in a Drupal development or product management or similar role utilizing established processes/protocols.

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