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SFDC Product Owner

4 months ago

Texas City, United States eTeam Full time
Job Description

Key Responsibilities
Own Client Business Processes
  • Understand the Client business processes related to sales and support teams
  • Develop and maintain current state Client process documents for each business process
Lead Enhancement Strategy and Execution
  • Lead requirement gathering planning sessions with sales and support teams focused on improving Client processes and functionality
  • Maintain on-going business roadmap enhancement plans and prioritization with segment leaders
  • Identify enhancements to improve maturity level, user experience, and adoption for each segment function
  • Collaborate with technology leaders to prioritize enhancements and gain approval through a standard intake approval processes
  • Develop and manage project plans supporting enhancement development life cycle initiatives (includes leading training, go-live, and communication planning by partnering with support teams)
  • Lead the prioritization and portfolio roadmap review process across all segment functions
  • Act as a resource to other Product Owners to solve complex challenges and develop solutions
  • Act as an internal Client new technology and third party Client application technology expert by researching, communicating and providing guidance to Product Owners regarding potential solutions
Own Adoption Strategy
  • Collaborate with business partners to develop and track adoption strategy metrics
  • Ensure Client user experience is optimized and drives adoption
  • Drive quick win adoption improvement solutions by collaborating with training team and business partners
  • Lead adoption strategy development focused on improving efficient and effective product usage
Support Agile Development
  • Participate in Agile sessions such as Scrum planning meetings, standup meetings, backlog grooming sessions, and retrospective meetings
  • Collaborate and support the Agile Delivery team utilizing Technologys Agile framework to resolve defects and build enhancements
  • Translate business requirements (defects and enhancements) to the assigned Technology scrum team
  • Clearly define and document user stories requirements
  • Communicate requirements and value drivers during prioritization planning sessions
  • Perform user acceptance test planning and execution
  • Participate and support stakeholders through user acceptance test planning, execution, and ensure Client configuration meets business requirements
Experience
  • 10 years of product ownership or product / program management and a record of success in analyzing, designing, and deploying features across products and solutions
  • 7 years(s) experience with Client.com or other CRM / SFA or similar platform
Specialized Knowledge/Skills
  • Ability to use strong communication skills to convey complex ideas to a wide diversity of people, including technical, business, and leadership teams
  • Strong analytics skills needed
  • Strong business acumen needed
  • Experience with development tools including Atlassian or JIRA,
  • Experience with UX technologies preferred
  • Experience with visualization reporting tools
  • Experience in working with various stakeholders in the development of technical solutions
  • Excellent technical depth in requirements development suitable for development
  • Running pilot programs and A/B testing
  • Gathering and analyzing aggregate and objective feedback related to product development
  • Knowledge of Data Warehousing principles and dimensional models and how data is sourced is strongly preferred
Troubleshooting and problem-solving