Current jobs related to Customer Care Advocate - Bothell - Zenith American
-
Customer Care Advocate, Sr.
1 week ago
Bothell, United States Zenith American Full timeTitle: Customer Care Advocate, Sr. Department: Customer Care Union: UFCW 3000 Bothell Grade: 9 FLSA: Non-exempt Hours per week: 40 Date Posted: 08/20/2024 Position Summary The Customer Care Advocate, Sr provides advanced customer service to participants, beneficiaries, union locals, and providers regarding eligibility, benefits, and claims status. "Has...
-
Customer Care Advocate, Sr.
1 month ago
Bothell, United States Zenith American Full timeTitle: Customer Care Advocate, Sr. Department: Customer Care Union: UFCW 3000 Bothell Grade: 9 FLSA: Non-exempt Hours per week: 40 Date Posted: 08/20/2024 Position Summary The Customer Care Advocate, Sr provides advanced customer service to participants, beneficiaries, union locals, and providers regarding eligibility, benefits, and claims status. "Has...
-
Customer Care Advocate, Sr.
1 month ago
Bothell, United States Zenith American Full timeJob DescriptionJob DescriptionTitle: Customer Care Advocate, Sr. Department: Customer CareUnion: UFCW 3000 Bothell Grade: 9FLSA: Non-exempt Hours per week: 40Date Posted: 08/20/2024Position SummaryThe Customer Care Advocate, Sr provides advanced customer service to participants, beneficiaries, union locals, and providers regarding eligibility, benefits, and...
-
Customer Experience Ambassador
2 weeks ago
Bothell, Washington, United States Compass Group Careers Full timeJob SummaryAs a Customer Experience Ambassador with Compass Group Careers, you will be responsible for driving a hospitality environment by greeting guests, offering samples, and leading guest-facing marketing and wellness programs.Key Responsibilities:Greet every customer and interact in a manner to ensure a high level of hospitality.Relay relevant concerns...
-
Customer Care Associate
3 weeks ago
Bothell, Washington, United States Ventec Life Systems Full timeCustomer Service Representativeat Ventec Life SystemsWe are seeking a skilled Customer Service Representative (CSR) who is eager to join a dedicated team focused on enhancing the quality of life for our clients. If you have a passion for refining our operational processes and are keen to apply your exceptional customer service abilities within a leading...
-
Director, Customer Experience
1 day ago
Bothell, United States Terex Full timeJob Description: Title: Director, Customer Experience Reports to: Global VP Sales Transformation & Operations Location: Bothell, WA Travel: 20% About the Position: The Director, Customer Experience is responsible for managing and enhancing the entire customer journey, ensuring a seamless and positive experience across all touchpoints throughout the...
-
Director, Customer Experience
1 week ago
Bothell, United States Terex Full timeJob Description: Title: Director, Customer Experience Reports to:Global VP Sales Transformation & Operations Location:Bothell, WA Travel: 20% About the Position: The Director, Customer Experience is responsible for managing and enhancing the entire customer journey, ensuring a seamless and positive experience across all touchpoints throughout the...
-
Bothell, Washington, United States Provider Solutions & Development Full timeAbout the RoleWe are seeking a highly skilled Primary Care Nurse Practitioner or Primary Care Physician Assistant to join our team at Pacific Medical Centers' Canyon Park clinic. This is a part-time or full-time opportunity that offers flexibility and a chance to work with a diverse patient population.Key ResponsibilitiesProvide high-quality primary care...
-
Senior Care Support Coordinator
3 weeks ago
Bothell, Washington, United States Acti - Kare Responsive in Home Care Full timeClient Care Coordinator at Acti-KareActi-Kare is seeking a dedicated and meticulous Client Care Coordinator to support seniors in preserving their autonomy and dignity within their homes. In this role, you will be tasked with ensuring that our clients receive exceptional personalized assistance and care in their own living environments.Primary...
-
Senior Care Coordination Specialist
3 weeks ago
Bothell, Washington, United States Acti - Kare Responsive in Home Care Full timeClient Care Coordinator at Acti-KareActi-Kare is seeking a dedicated and meticulous Client Care Coordinator to support seniors in preserving their autonomy and dignity within their homes. In this role, you will be pivotal in ensuring that our clients receive exceptional personalized care and assistance in a familiar environment.Primary Responsibilities:Serve...
-
Senior Care Support Coordinator
3 weeks ago
Bothell, Washington, United States Acti - Kare Responsive in Home Care Full timeClient Care Coordinator at Acti-KareActi-Kare is seeking a dedicated and meticulous Client Care Coordinator to support seniors in preserving their autonomy and dignity within their own homes. In this role, you will be pivotal in ensuring that our clients receive exceptional personalized assistance and support in a familiar environment.Key...
-
Customer Service Representative
3 days ago
Bothell, Washington, United States Puget Sound Energy Full timeJob SummaryPuget Sound Energy is seeking a highly skilled Customer Service Representative to join our team. As a key member of our Customer Care team, you will be responsible for providing exceptional customer service and support to our customers.Key ResponsibilitiesProvide information and respond to inquiries from customers and other employees regarding...
-
Customer Service Representative
1 week ago
Bothell, Washington, United States Puget Sound Energy Full timeJob SummaryPuget Sound Energy is seeking a highly skilled Customer Service Representative to join our team. As a key member of our Customer Care team, you will be responsible for providing exceptional customer service and support to our customers.Key ResponsibilitiesProvide information and respond to inquiries from customers and other employees regarding...
-
Customer Service Representative
4 months ago
Bothell, United States FYZICAL Therapy and Balance Centers Full timeJob DescriptionJob DescriptionIf you have a passion for helping others and enjoy interacting with the general public, FYZICAL, the leading physical therapy company in the country, has a Customer Service Representative opening in Bothell, WA, that is a perfect fit for you!As the first and last person our amazing clients see when they enter and leave our...
-
Nurse Practitioner in Primary Care
3 weeks ago
Bothell, Washington, United States Provider Solutions & Development Full timeJoin Our TeamBecome a vital member of the dedicated team at Provider Solutions & Development as a Nurse Practitioner specializing in Primary Care. We offer both part-time and full-time opportunities within a practice renowned for its commitment to community health. Our clinic is supported by a collaborative group of healthcare professionals, including...
-
Bothell, United States Provider Solutions & Development Full timeJoin the compassionate team at Pacific Medical Centers' Canyon Park clinic as a Primary Care Nurse Practitioner with part-time or full-time flexibility. This practice is known for serving the community and has a dedicated team of providers, support staff and effective leaders who foster a collegial work culture. In this role, you will have the opportunity to...
-
Physician Assistant for Primary Care Services
3 weeks ago
Bothell, Washington, United States Provider Solutions & Development Full timeJoin Our TeamBecome a vital member of the dedicated team at Provider Solutions & Development as a Nurse Practitioner specializing in Primary Care. We offer both part-time and full-time opportunities, providing a supportive environment that prioritizes patient care and community service.About the RoleWe welcome candidates with experience in both Family...
-
Customer Service Representative
2 weeks ago
Bothell, WA , USA, United States Zenith American Full timeAbout the RoleWe are seeking a highly skilled and experienced Customer Service Representative to join our team at Zenith American Solutions. As a Senior Advocate, you will play a critical role in providing exceptional customer service to our clients, ensuring their needs are met and exceeded.Key ResponsibilitiesProvide Advanced Customer Service: Respond to...
-
Patient Care Associate
3 weeks ago
Bothell, Washington, United States NHC Full timePatient Care Associate/Temporary Nurse Aide: $2,500 Sign-On BonusAre you driven by a desire to assist others? Are you interested in exploring a career in healthcare? Join us at NHC, where we are currently looking for Patient Care Associates/Temporary Nurse Aides. Our Patient Care Associates play a vital role in ensuring the comfort and safety of our...
-
Senior Technical Product Manager
3 weeks ago
Bothell, Washington, United States T-Mobile Full timeAbout T-Mobile:At T-Mobile, we prioritize your growth and well-being. Our comprehensive Total Rewards Package ensures that our employees receive the same level of care and support that we extend to our customers.Position Overview:The Senior Product Manager - Technical is a pivotal leader at T-Mobile, tasked with spearheading the advancement and enhancement...
Customer Care Advocate
4 months ago
Title: Customer Care Advocate Department: Customer Care
Union: UFCW 21 Grade: 7
FLSA: Non-exempt Hours per week: 40
Date Posted: 02/21/2024
Position Summary
The Customer Care Advocate provides customer service to participants, beneficiaries, union locals, and providers regarding eligibility, benefits, and claims status.
"Has minimum necessary access to Protected Health Information (PHI) and Personally Identifiable Information (PII) by Job Description/Role."
Key Duties and Responsibilities
- Maintains current knowledge of assigned Plan(s) and effectively applies knowledge in all job functions.
- Provides written, verbal, or face-to-face customer service by responding to and documenting telephone and written inquiries in accordance with various Plan(s) benefits.
- Updates files, including documenting system notes of conversations or action taken.
- Performs tasks associated with the administration of retirement and health and welfare benefits such as;
- Processing and/or sending mailers or required forms as requested by members.
- Processing and/or sending correspondence related to member or claims status.
- Processing enrollments and updating member information in applicable system(s).
- Distributing communications related to regulatory requirements.
- Initiates Action Requests to appropriate departments requesting adjustments to claims, retirement, and/or eligibility as necessary. Follows up to ensure successful completion of Action Request.
- Researches and resolves complex and technical issues and irregularities.
- Performs other duties as assigned.
Minimum Qualifications
- High school diploma or GED.
- Six months of experience working in customer service, third-party administrator processing, or benefits administration.
- Strong work ethic and team player mentality.
- Highly developed sense of integrity and commitment to customer satisfaction.
- Ability to communicate clearly and professionally, both verbally and in writing.
- Solid organization skills with strong detail orientation and listening skills.
- Ability to read, analyze, and interpret general business materials, technical procedures, benefit plans and regulations.
- Proficient computer skills including MS Office tools and applications.
Preferred Qualifications
-
Call center experience in benefits claims, billing, or eligibility.
*Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee of this job. Duties, responsibilities and activities may change at any time with or without notice.
Disability Accommodation
Consistent with the Americans with Disabilities Act (ADA) and other applicable federal and state law, it is the policy of Zenith American Solutions to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment, including the application process. If reasonable accommodation is needed, please contact the Recruiting Department at recruiting@zenith-american.com, and we would be happy to assist you.
Zenith American Solutions
Real People. Real Solutions. National Reach. Local Expertise.
We are currently seeking an experienced Customer Care Advocate with the necessary skills, initiative, and personality, along with the desire to get the most out of their working life, to help us be our best every day.
Zenith American Solutions is the largest independent Third Party Administrator in the United States and currently operates over 40 offices nationwide. The original entity of Zenith American has been in business since 1944. Our company was formed as the result of a merger between Zenith Administrators and American Benefit Plan Administrators in 2011. By combining resources, best practices and scale, the new organization is even stronger and better than before
Benefits:
Health Insurance, Flexible Spending Account, Life Insurance / AD&D, Short Term & Long Term Disability, Employee Assistance Program, Pension Plan, 401(k) Plan, Voluntary Supplemental Plans, Paid Time Off and Holidays offered.
Internals to Apply:
If you meet the minimum qualifications and are interested in applying for the above position, please submit an application. All applications must be received by 5:00 pm on the Internal Posting Deadline listed above in order to be considered prior
