Commercial Administrator

Do you want to come be a part of a great team? Want to enjoy yourself while working for and with a great group of people? Come join our team

RooterPLUS Plumbing and Septic was founded in 1994 with the goal of providing world-class customer service to all of Metro Atlanta. Twenty years ago, we started a Commercial Sales Division to cater to the numerous commercial properties and property management in the Metro area.

The commercial administrator is critical to the success of the sales and operations team and must possess a Can-Do attitude. Guided by RooterPLUS's core values to be responsible and trustworthy; be fair, honest and respectful; to build relationships through competence, trust and reliability; to deliver value, apply urgency; and to conduct yourself as a professional and represent the company well. The ideal candidate will thrive in a dynamic environment and be instrumental in enhancing our internal communications and operational efficiency.

Our success is defined by our relationship with our clients, where deadlines are paramount. This is an extremely fast-paced environment focused on applying urgency in using company resources to deliver the best quality service and solutions to our clients and community.

Responsibilities Include:

• Pro-actively taking charge of customer requests by defining the problem, determining the cause of the problem, applying critical thinking skills for identifying, prioritizing, and developing a solution and ensuring the solution is implemented
• Monitoring commercial jobs on a daily basis by auditing the dispatch board and communicating with technicians and dispatchers for updates. Service Titan knowledge and experience is critical to this role.
• Thoroughly analyzing proposals submitted by technicians and ensuring they meet RooterPLUS pricing and guidelines for safety, pricing and accuracy
• Displays exceptional customer service skills in responding to all inquiries from clients, vendors outside agencies, internal departments, and coworkers when appropriate.
• Presents a positive, professional appearance and conveys a professional demeanor in the performance of assigned duties. Offering a pleasant attitude geared towards customer satisfaction and teamwork
• Promoting continuous, timely and productive communication and follow up between technicians, internal leadership team and external clients and partners
• Handling complex issues and tasks with minimal supervision and advising newer team members on solutions to issues they encounter
• Taking the initiative to put forth a significant amount of coordination and collaboration to ensure projects are executed as proposed

• Collaborate with your team and implement process improvement
• Open and maintain customer accounts by recording account information in ServiceTitan software
• Tracking and updating calls on board from various sources (email, phone, text, etc)
• Creating detailed proposals for customers which are based on Technician's recommendations. This often requires researching plumbing terms as well as calling Technician for clarification of details.
• Everyday administrative tasks include filing, copying, scanning, editing and revising documents as needed.
• Provide phone back-up for CSR's.

Applicant must have proficient knowledge in the following areas

• ServiceTitan experience preferred
• Be able to think clearly and concentrate while working under pressure in order to perform duties without making errors.
• Demonstrate active listening skills
• Be kind and have a positive attitude
• Work well with others and demonstrate the ability to collaborate with teammates and supervisors throughout the work day.
• Ability to maintain impeccable attention to detail while managing multiple items concurrently
• Team building skills
• Analytical and problem-solving skills
• Decision making skills
• Effective verbal, presentation and listening communications skills
• Effective negotiation and mediation skills
• Effective written communications skills
• Computer skills including the ability to operate computerized accounting, spreadsheet, database and word-processing programs at a highly proficient level
• Stress management skills
• Time management skills

Applicant must also demonstrate the following personal attributes:

• Be honest and trustworthy
• Be respectful, polite, and patient
• Be dependable
• Demonstrate sound work ethics

Benefits:

• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Job Type: Full-time

Compensation: $20/per hour

Schedule:

• 8 hour shift
• Monday to Friday, 9am-5pm

Supplemental pay types:

• Bonus pay

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