ServiceNow L2 Support

1 week ago


Philadelphia, United States Lorven Technologies Full time
Job Title: ServiceNow L2 Support

Location: Philadelphia, PA (Hybrid)

Duration: Long Term Contract

Responsibilities:
  • Minimum 7 - 10 years expertise.
  • Development expertise in ITSM, and participation in integration and migrations projects.
  • Extensive background in Support activities.
  • Resource who has worked on support engagements.
  • Prior experience and understanding on ServiceNow development and integrations for ITSM module.
  • Candidates with specific experience related to Support as a senior level capacity Level 2 Tickets and working with VP/Directors and Senior members of the customer side. Must be open to occasional late and weekend shifts
  • Oversee the incident and problem management processes, ensuring timely resolution of issues and identifying root causes for continuous improvement.
  • Maintained production instances and non-production instances.
  • Supported many teams on reviewing the code and configuration changes and deploying them to production instances.
  • Experience with ServiceNow issues analysis and fixing for ITSM modules.
  • Demonstrate in-depth knowledge of ServiceNow platform administration, configuration, customization, upgrade, and patching.
  • Lead and mentor a team of ServiceNow engineers, providing guidance, technical expertise, and fostering a collaborative work environment.
  • Work with a solid understanding of Agile project methodologies and ITIL processes.


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