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Member Engagement Associate
4 months ago
Hot Bread Kitchen is seeking a highly motivated and resourceful case manager who will provide direct support services to members, both current and alumni of Hot Bread Kitchen's Career and Food Entrepreneurship programs. The ideal candidate will have knowledge of social work based practices and passion for client facing work. This position will be responsible for ensuring Hot Bread Kitchen members are in programs that support their goals of economic mobility and they are equipped with resources and tools in order to advance beyond our programs. The Member Engagement Associate (Outposts) will be a part of the Member Engagement team, working collaboratively and creatively across the organization to help strengthen and implement Hot Bread Kitchen's member engagement program. This will include growing our member support services, affinity groups and alumni engagement services. The Member Engagement Associate reports directly to the Manager of Member Engagement. Responsibilities: The Member Engagement Associate(Outpost) will be responsible for: - Case Management - Instructional Assistance - Data Entry and Program Logistics Qualifications: - Strong passion for Hot Bread Kitchen's mission - Bachelor's degree in Social Work or human services preferred - Direct service experience or 1-3 years experience in case management - Experience in working with and supporting diverse populations - Excellent interpersonal and written communication skills with the ability to quickly build rapport with all types of personalities and leadership levels - Ability to work flexibly, independently and diligently with efficient organization skills and attention to detail - Some facilitation experience, preferably for teaching soft skills or professional readiness - Computer proficiency in Salesforce, Microsoft Office Suite, and Google Workspace Suite - Ability to think and problem solve creatively - Spanish speaking proficiency required and fluency preferred - Familiarity with navigating NYCs' support systems(affordable housing, childcare, mental health, public benefits, etc. Salary: $50k-$60k/year To Apply: Applications must include a cover letter, resume, salary requirements and should be sent to: HR@HotBreadKitchen.org. Please include "Member Engagement Associate (OUtposts) - Your Name" in the subject line and please mention you were referred by NYS Department of Labor.
