Data Quality Specialist

1 month ago

Beaverton, United States New Narrative Ltd Full time
Job Details

Job Location
Beaverton, OR

Position Type
Full Time

Salary Range
$22.00 - $28.00 Hourly

Job Shift
Day

Job Category
Other

Description

This role promotes and supports quality of services within the organization, by completing key administrative tasks related to New Narrative's Supportive Housing Services. The Data Quality Specialist works collaboratively with supportive housing services (SHS) staff to ensure high quality data entry, database coordination, dashboard management and utilization management reviews to meet consumer, auditor, contract, and staff requests. The position will focus on the evaluation of data quality to the HMIS database system, consumer satisfaction, the support of Washington County Supportive Housing Services contract compliance, Multnomah County Joint Office of Homelessness funded programs requiring HMIS data entry and coordinate with managers and leadership team members around ad hoc projects as necessary.

Essential Duties and Responsibilities

• Serve as the SHS department's expert in HMIS, Credible, and all databases.

• Support the SHS team in building out workflows, understanding contract expectations, and meeting compliance standards.

• Ensure data quality, accuracy, integrity, and compliance with local, state, and federal standards while meeting internal/external requirements.

• Provide ongoing support, training, and troubleshooting for staff on the use of HMIS

• Work closely with the SHS team, Property Management and other NN programs to address HMIS-related needs.

• Collaborate with the SHS staff, program managers, finance, development, and leadership to support and maintain contract expectations.

• Act as the liaison for SHS reports, collaborating with program managers, staff, and leadership to produce timely and accurate reports.

• Lead and coordinate the submission of all SHS reports, including annual reports and audits, working with leadership and relevant staff.

• Serve as the primary point of contact for data and reporting-related audits and reviews.

• Ensure all staff are up to date on HMIS and PowerDMS trainings, as well as proficient in using the Credible database.

• Support the Quality and Impact department in data quality improvement initiatives, including identifying gaps, coordinating training, addressing grievances, and supporting contract deliverables.

• Regularly review and update training materials and conduct refresher courses as needed.

• Work with teams to troubleshoot and resolve data and reporting issues promptly.

• Develop, maintain, and ensure consistency across program manuals, aligning with best practices and compliance requirements.

• Coordinate with SHS program teams to establish standardized procedures and workflows that align with contract deliverables and accountability measures.

• Conduct regular reviews of program manuals and standard operating procedures to ensure they are up-to-date and compliant with internal policies and external regulations.

• Maintain a tracking system for contract requirements and deliverables, ensuring timely submission and adherence to contractual obligations.

• Support leadership in preparing documentation for audits and compliance reviews, maintaining organized and accessible records for quick reference.

• Establish and oversee a centralized system for updates and changes in program policies, ensuring transparency and consistency across

Positions Reporting: None

Core Competencies

• Communication: Direct, concise, and collaborative. Keeps others informed. Listens effectively to others. Maintains positive and open communications with staff.

• Teamwork: Effective at working in team situations.

• Initiative/Results Oriented: Originates action. Finds ways to get things done.

• Quality: Promotes continuous improvement. Effectively utilizes data.

• Customer Responsiveness: Responds well to internal and external customer needs.

• Analytical Thinking: Attention to detail over sustained periods of time and ability to analyze data and recognize trends.

• Dependability: Counted on to follow through on commitments; at work each day and on time; work completed in a timely fashion.

• Aptitude: Ability to comprehend and apply new ideas, processes, procedures, or training.

• Organizational Awareness: Understands the culture of the organization; interests and concerns of various groups.

• Sensitive Information: Exposure to highly confidential information. Must always maintain the highest level of discretion and organization's security.

• Motivate: On-going ability to motivate others and remain consistently enthusiastic.

• Demeanor: Remaining calm in crisis situations, empathetic, unbiased, and excellent interpretation skills.

Education/Certificates/Licenses/Registration:

Preferred: Qualified Mental Health Associate (QMHA)

Experience/Qualifications:

2 years minimum of providing administrative support within a healthcare environment.

Experience working in HMIS or Credible and experience in HIPAA compliance a plus.

Employee Acknowledgement

I acknowledge and confirm I have read the above job description information. I understand and agree that it is my responsibility to speak to my immediate manager should I have any questions or concerns regarding my job duties or any content of the job description.

I understand a copy of this will be retained in my individual Human Resources file.

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