Engineer, Managed Services

1 week ago

St Louis, United States IT SOLUTIONS CONSULTING Full time
Description

About ITS:

Do you have the CHOPS? IT Solutions lives its values: Client Success is Our Success, Hungry for the Journey, Ownership Thinking, Passionate Problem Solving, and Surrender the Ego. If your values align, we want you to be a part of a fast-growing Managed Service Provider specializing in providing high-end technology solutions to small and mid-market businesses. IT Solutions is a nationally recognized leader in the IT space, with over 25 years of experience and thousands of satisfied clients. Join and grow with us, as we continue to innovate new ways to help businesses Experience Excellence.

Job Summary:

The Engineer, Managed Services is part of the Managed Services team responsible for supporting multiple clients and handling inbound and escalated inquiries on the Service Desk. The ideal candidate is a dedicated, relentless problem solver who applies logic and an instinctive approach to resolving technical issues. At IT Solutions, most of our clients rely on us as their sole technological resource. This person should enjoy learning new technologies on the fly while solving diverse technical challenges. The candidate should understand the value of best practices and have the foresight to thoroughly consider all potential outcomes before making impactful changes. The ability to manage the stress of client-down situations is an absolute must, and it is paramount to always provide excellent customer service.

Requirements

Responsibilities:

  • Manage service tickets that are assigned to your personal and team queue and respond in agreed upon timeframe.
  • Provide superior service to customers and clients with limited supervision consistently.
  • Provides remote hardware/software support, documentation, support logs and other related information throughout triage process.
  • Act as internal escalation point for other Technicians to engage for technical assistance or process guidance; and able to provide guidance to teammates on operational processes, troubleshooting or customer service.
  • Responsible for the management of network, datacenter, security, and voice technologies. This includes but is not limited to Cisco, Sonicwall, Palo Alto, Juniper, F5, HP, Aruba, VMWare, Hyper-V, NetApp and other technologies.
  • Analyzes and troubleshoots the logs and tracks the nature and resolution of problems and can perform all levels of routing incident analysis.
  • Uses monitoring tools to investigate potential issues or respond to monitoring events, this can include but not be limited to Kaseya VSA, Connectwise Automate, LogicMonitor, Nagios, etc.
  • Assists in monitoring and maintaining network hardware and software; analyzes and troubleshoots the logs and tracks the nature and resolution of problems and can perform all levels of routing incident analysis.
  • Interacts with telecommunication, hardware and software vendors and operates on the customers' behalf to drive resolution of issues while providing regular progress updates to any incident stakeholders.
  • Interact and work directly with multiple advanced technician groups and vendors to escalate technical issues, provide client updates, and drive incidents to resolution often collaborating between more than one group at a time.
  • Work regularly with internal service and project coordinators who assign tickets to the Service DeskTeam.
  • Produce detailed service reports regularly and communicate updates or changes internally and to the clients.
  • Participate in a week-long on-call rotation a few times per year.
Knowledge, Skills, and Abilities:
  • Confident and comfortable with client facing activity.
  • Strong oral and written communication skills
  • Communicate effectively with internal team members, customers, clients, and stakeholders.
  • Maintains the ability to stay organized and be detail oriented.
  • Demonstrates a passion for solving problems or helping others and take the initiative in driving continuous improvement/execution excellence.
  • Exceptional organizational skills, including the ability to self-manage and multi-task effectively and accurately in a fast-paced and dynamic environment.
  • Understanding of all Microsoft 365 offerings, as well as a basic understanding of Active Directory.
  • Ability to lift at least 50 pounds and be comfortable with climbing up step ladders.
Experience

Experience
  • Bachelor's Degree, or equivalent level of experience in related field
  • 2+ years' work experience as a Network Administrator installing, configuring, maintaining, and troubleshooting network, data center and security technologies.
  • 2+ years of experience working at an Managed Services Provider (MSP)
  • 3 years in a helpdesk role, triaging reported issues and incidents by customers.
  • Experience managing or troubleshooting all Windows desktop and Windows Server (2012-Current) versions.
  • Experience managing or troubleshooting with Office 365 Exchange online and Microsoft Exchange 2013-Current.
  • Experience with any of the following firewalls and remote access VPNs: Cisco AnyConnect, Meraki, Sonicwall, Fortinet, etc.
  • Experience with a ticketing system, such as ConnectWise Manage
  • Experience supporting virtual desktop environments: Multi-Server Remote Desktop Server farm w/ Secure Gateway is prefer
  • Experience administering and supporting MFA and security endpoint protection applications such as Duo, DNS filter and Sentinel One
Compensation Package

ITS offers a full benefits package, including:
  • Rich Medical and prescription plans
  • Dental & Vision
  • Paid Holidays and Flexible Paid Time Off
  • 401K/401K Roth with Safe Harbor matching
  • Stock Appreciation Rights
  • Company-paid life insurance, long-term and short-term disability insurance
  • Company-paid mental health support & financial wellness services
  • FSA for medical and dependent care
  • HSA option with compatible medical plan
  • Company-paid training, materials, and exams
  • Performance-based bonuses


IT Solutions is an equal employment opportunity employer that provides opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

  • Engineering Manager

    4 weeks ago

    St Louis, United States Ajulia Executive Search Full time

    Overview: We are seeking a dynamic Engineering Manager with 10+ years of experience in the power industry and proven leadership abilities. This role demands the ability to manage multiple projects, lead diverse engineering teams, and coordinate strategies with other managers to meet business goals. Ideal candidates will possess strong communication skills,...

  • Engineering Manager

    4 weeks ago

    st. louis, United States Ajulia Executive Search Full time

    Overview: We are seeking a dynamic Engineering Manager with 10+ years of experience in the power industry and proven leadership abilities. This role demands the ability to manage multiple projects, lead diverse engineering teams, and coordinate strategies with other managers to meet business goals. Ideal candidates will possess strong communication skills,...

  • Operational Services Engineer

    1 month ago

    St Louis, United States Roeslein & Associates Full time

    POSITION SUMMARY: The Operational Services Engineer will be responsible for providing technical and engineering support throughout the can line design, build, and installation process. BENEFITS: Roeslein benefits are designed to invest in you! We offer a comprehensive benefits structure for regular full-time salaried and hourly positions that includes...

  • Operational Services Engineer

    1 month ago

    st. louis, United States Roeslein & Associates Full time

    POSITION SUMMARY:The Operational Services Engineer will be responsible for providing technical and engineering support throughout the can line design, build, and installation process. BENEFITS:Roeslein benefits are designed to invest in you! We offer a comprehensive benefits structure for regular full-time salaried and hourly positions that includes...

  • Operational Services Engineer

    1 month ago

    St Louis, United States Roeslein & Associates Full time

    POSITION SUMMARY:The Operational Services Engineer will be responsible for providing technical and engineering support throughout the can line design, build, and installation process. BENEFITS:Roeslein benefits are designed to invest in you! We offer a comprehensive benefits structure for regular full-time salaried and hourly positions that includes...

  • Operational Services Engineer

    1 week ago

    St Louis, United States Roeslein & Associates Full time

    Job DescriptionPOSITION SUMMARY: The Operational Services Engineer will be responsible for providing technical and engineering support throughout the can line design, build, and installation process. BENEFITS: Roeslein benefits are designed to invest in you! We offer a comprehensive benefits structure for regular full-time salaried and hourly positions that...

  • Manager Software Engineering

    1 month ago

    St Louis, United States Sogeclair Digital Engineering Full time

    Premier Aerospace Engineering Opportunity! With over 60 years of pedigree and 1,400 employees across 20 locations worldwide, Sogeclair is a leading aerospace company that specializes in design, manufacturing, integration and certification of structures, interior components, and systems. Sogeclair Digital Engineering, a subsidiary of Sogeclair, is an...

  • Technical Support Engineer

    6 months ago

    St Louis, United States Integrated Facility Services Full time

    Integrated Facility Services (IFS Inc.) has been in business for over 55 years. We are a commercial/industrial mechanical contractor in the St. Louis area with offices in Columbia, and Rolla, MO as well. IFS is focused on commercial and industrial service work as well as Design/Build Mechanical Construction, DDC Controls, Fire Protection, and Plumbing. IFS...

  • Security Engineer

    3 weeks ago

    St Louis, United States Copeland Services Full time

    About Us We are a global climate technologies company engineered for sustainability. We create sustainable and efficient residential, commercial and industrial spaces through HVACR technologies. We protect temperature-sensitive goods throughout the cold chain. And we bring comfort to people globally. Best-in-class engineering, design and manufacturing...

  • Field Service Engineer

    1 week ago

    St Louis, United States Stereotaxis Full time

    Shift Type Job Title Field Service Engineer Education Vocational Location Stereotaxis - St. Louis, MO 63101 US (Primary) Career Level Experienced (Non-Manager) Category Engineering Date Needed By Job Type Full-time Travel Job Description Company Description: Stereotaxis is the global leader in innovative robotic technologies designed to enhance the treatment...

  • Field Service Solutions Specialist

    1 week ago

    St Louis, Missouri, United States Integrated Facility Services Full time

    About the RoleWe are seeking a highly experienced Field Service Solutions Specialist to join our team at Integrated Facility Services. As a Field Service Solutions Specialist, you will be responsible for providing technical support to our service, construction, engineering, project management, and sales staff.Key ResponsibilitiesIDentify mechanical,...

  • National Design Build Services | Project Sales Engineer | st. louis, mo

    2 weeks ago

    st. louis, United States National Design Build Services Full time

    ACCOUNT EXECUTIVE/SALES ENGINEER – INDUSTRIAL MARKETAbout NDBSNational Design Build Services, LLC (NDBS) is a mechanical design/build firm that offers our customers knowledge and experience in designing air conditioning, heating, ventilation and refrigeration systems (HVAC/R) in commercial and industrial buildings. Our projects consist of Healthcare, Food...

  • National Design Build Services | Project Sales Engineer | st. louis, mo

    3 weeks ago

    st. louis, United States National Design Build Services Full time

    ACCOUNT EXECUTIVE/SALES ENGINEER – INDUSTRIAL MARKETAbout NDBSNational Design Build Services, LLC (NDBS) is a mechanical design/build firm that offers our customers knowledge and experience in designing air conditioning, heating, ventilation and refrigeration systems (HVAC/R) in commercial and industrial buildings. Our projects consist of Healthcare, Food...

  • Field Operations Team Member

    5 days ago

    St Louis, Missouri, United States Quanta Services Full time

    About UsAt Quanta Services, we're a leading provider of specialized contracting services for the electric utility and other industries.We're comprised of highly qualified professionals with thousands of years of combined experience in engineering, designing, asset management, and construction management.We offer a wide range of utility services, from...

  • Plant Engineering Manager

    1 month ago

    St Louis, United States DAP Full time

    The Plant Engineering Manager is responsible for leading, planning and coordination of engineering activities at the production plant.ResponsibilitiesResponsible for achieving and maintaining safety goals relative to the maintenance and engineering functions. Responsible for safety devices, safe design, etc. of all equipment.Responsible for and direction of...

  • Plant Engineering Manager

    1 month ago

    st. louis, United States DAP Full time

    The Plant Engineering Manager is responsible for leading, planning and coordination of engineering activities at the production plant.ResponsibilitiesResponsible for achieving and maintaining safety goals relative to the maintenance and engineering functions. Responsible for safety devices, safe design, etc. of all equipment.Responsible for and direction of...

  • Field Service Engineer

    3 weeks ago

    St. Louis, United States Stereotaxis Full time

    Shift TypeJob TitleField Service EngineerEducationVocationalLocationStereotaxis - St. Louis, MO 63101 US (Primary)Career LevelExperienced (Non-Manager)CategoryEngineeringDate Needed ByJob TypeFull-timeTravelJob DescriptionCompany Description:Stereotaxis is the global leader in innovative robotic technologies designed to enhance the treatment of arrhythmias...

  • Field Service Engineer

    1 week ago

    St Louis, United States Orion Talent Full time

    Description Position Details: • Title: Field Service Engineer • Locations: St. Louis, MO, Cincinnati, OH, Salt Lake City, UT • Compensation: $33/HR to $40/HR plus OT and per diem • Benefits: Generous benefits package that includes med/den/vis, 401K and more! • Travel: 100% travel - Monday through Friday (home on Friday) Position Description:...

  • Project Sales Engineer

    3 weeks ago

    St Louis, United States National Design Build Services Full time

    ACCOUNT EXECUTIVE/SALES ENGINEER – INDUSTRIAL MARKETAbout NDBSNational Design Build Services, LLC (NDBS) is a mechanical design/build firm that offers our customers knowledge and experience in designing air conditioning, heating, ventilation and refrigeration systems (HVAC/R) in commercial and industrial buildings. Our projects consist of Healthcare, Food...

  • Systems Engineer

    2 days ago

    St Louis, United States Tulk LLC Full time

    Systems Engineer - ISP IntegrationAbout Us: TULK is a niche boutique consulting firm specializing in technology and management consulting for the US Federal Government. We empower Defense and National Security clients to tackle their most challenging issues by guiding them in acquiring, designing, managing, and developing cutting-edge technology systems and...