Support Specialist II â " Emergency Financial Assistance

4 weeks ago

Tucson, United States JFCS of Southern Arizona Full time

The Support Specialist II - Emergency Financial Assistance provides emergency financial assistance when applicable, to support clients in their Financial Wellness plan.

ESSENTIAL RESPONSIBILITIES

  • Respond to, evaluate and fund each client's request for financial assistance based on eligibility and funds availability
  • Document each interaction with client into electronic database
  • Follow up on provided services to ensure quality, timeliness and meeting client needs
  • Communicate with client, as needed and report updates to Director
  • Coordinate activities and events as assigned
  • Attend all team, individual, community meetings as appropriate
  • Coordinate and engage in outreach activities in the community
  • Performs other related tasks as assigned
WORK HOURS, SCHEDULE & FLEXIBILITY

This position often works weekdays, however there may be some evening or weekend events that will require your attendance in order to best support the clients and represent the Agency. Some flexibility in scheduling exists, as long as Agency needs are being adequately addressed.

COMMUNICATION AND INTERFACE
  • Excellent interpersonal communication
  • Excellent written and oral communication skills
  • Engage in respectful and ongoing communication and problem solving with others
  • Act as a positive and professional ambassador for the Agency both internally and in the greater community
PROBLEM SOLVING AND JUDGEMENT
  • Ability to work independently with minimal supervision
  • Take all practical steps to ensure a work environment that is safe, friendly, helpful and free from harassment or bullying
  • Must handle all facets of the business both standard and non-standard situations
REQUIREMENTS
  • Bachelor's degree in Human Services, Social Services, related field or equivalent preferred OR 3-5 years of case management experience
  • Certification in Financial Social Work within three months of hire
  • Strong written, verbal, presentation and communication skills
  • Positive attitude, proactive mentality, responsive, and strong work ethic
  • Proficient/skilled in Microsoft Office applications. Must be able to work with multiple systems and have above average competence in use of Word, Outlook, Excel and PowerPoint
  • Knowledge of basic office equipment including copier, scanner, computer, printer and fax
  • Ability to work independently and as a part of a team

Ability to obtain fingerprint clearance and pass a background check

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