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Front Desk Supervisor

4 months ago

Vail, United States The Sebastian Vail Full time

Our Company:

Timbers Company is a developer and operator of exceptional boutique hotels, residence clubs and resort communities located in some of the most sought-after destinations in the world. We are passionate about creating remarkable experiences with world-class hospitality while exposing our Owners and guests to the humble authenticity of every location that we call home.

Our Property:

There’s no better place to ski and no better place to stay than The Sebastian – Vail. Vail’s premier hotel and Private Residence Club features impeccable amenities amid the unadulterated surroundings of the White River National Forest. Our staff at The Sebastian – Vail make the most of all four seasons in Vail Valley, with year-round outdoor sports and a thriving arts and entertainment scene. 

Our Core Values:

We are in the business of creating an authentic sense of place for families to return to time and time again while committing ourselves to creating memorable and fun experiencers through passionate, attentive service. This mantra is reflected in everything we do and every interaction we have whether it be in hospitality operations management, asset management, development, or sales & marketing. Our values define who we are.

  • Be Authentic
  • Practice Humility
  • Cultivate Teamwork
  • Value Time
  • Be Trustworthy

Employment Type: Full Time, Year-Round

Start Date: ASAP

Pay Rate: $26.00/hour 

Schedule: Flexible schedule. Must be able to work evenings, weekends, and holidays when needed.

Summary:

Responsible for assisting with the supervision and coordinating activities and staff of the Front Office ensure proper completion of all required tasks in a courteous and friendly atmosphere; assists guests and owners to maintain and exceed The Sebastian Vail standards and driving financial performance.

  • Assists with scheduling, oversight and evaluation of the work of assigned staff.
  • Assists with the development and implementation of goals, objectives, policies, procedures and work standards for the department.
  • Assists with the selection, training, professional development and discipline of staff.
  • Ensures adherence to established service standards.
  • Identifies guest needs and provides information regarding policies, services and amenities.
  • Check guests into and out of hotel in a courteous and professional manner following all required safety and performance standards.
  • Ensures all Front office and PBX operations are operating in an efficient and effective manner. 
  • Utilizes suggestive selling skills and company sales guidelines to maximize revenue and occupancy levels.
  • Maintains knowledge of room details as well as rates, packages, discounts and group package plans in order to process reservation requests or cancellations if needed.
  • Maintains awareness of group reservations and activities on and off site.
  • Performs all Front Office and PBX duties as required.
  • Oversee and assists with charges and payments to guest, club owner and house accounts.
  • Oversee and assists with the balancing of the Front Desk cash drawers.
  • Oversee and Assists with daily night audit to ensure all postings are completed accurately.
  • Reviews shift reports and time card reports daily.
  • Assists with the management of large check-ins and check-outs coordinating with housekeeping to execute flawlessly and meet all guests and owners requests and needs pre -arrival.
  • Ensures front desk area is maintained in a clean and tidy manner.
  • Maintains accounting of lost & found items and forwards to Housekeeping.
  • Ensures maintenance of required supply inventory; replenishes or requisitions any supplies needed.
  • Ensure proper processing of hotel wake-up call program.
  • Ensures adherence to safety and emergency procedures and observes safety precautions required to protect hotel and guest property as well as meeting and implementing energy and sustainable conservation efforts.
  • Notifies engineering of areas needing attention in respect of maintenance.
  • Resolves customer complaints/queries satisfactorily while maintaining a courteous and helpful demeanor.
  • Assists with all department and interdepartmental communications.
  • Contributes to the efficiency and effectiveness of the unit's service to its customers by offering suggestions and directing or participating as an active member of a team.
  • Demonstrates courteous and cooperative behavior when interacting with public and staff; acts in a manner that promotes a harmonious and effective workplace environment

General Benefits

  • Free onsite shift parking
  • Discounted bus pass for Eagle County & Lake County routes
  • Discounted F&B, Spa Treatments & Retail up to 40% off
  • 401K with Match
  • Paid Sick leave for P/T & Seasonal Staff, PTO for Full Time Staff
  • Wellness Bonus if worked through full season until ski area closing
  • Full Time Year Round possible, with full benefits such as Paid Time Off, Medical, Dental, Vision, LTD/STD, Life, Accident, Critical Illness, Hospital Insurance.
  • Merchant Ski Pass Program
  • Free onsite Chef prepared employee dining room with hot meals and salad bar
  • Some full time seasonal positions offer discounted living onsite in employee housing, shared dorm style units during the season hired only up to the 1st 6 months of that particular season.  Long term and single living arrangements are offered for management positions or those working overnight shifts available for on call outside of normal work hours.

Our company (“Company”) fully subscribes to the principles of Equal Employment Opportunity. It is our policy to provide employment, compensation, and other benefits related to employment based on qualifications, without regard to race, color, religion, national origin, age, sex, veteran status, genetic information, disability, or any other basis prohibited by federal, state or local law. In accordance with requirements of the Americans with Disabilities Act and applicable federal, state and/or local laws, it is our policy to provide reasonable accommodation upon request during the application process to applicants in order that they may be given a full and fair opportunity to be considered for employment. As an Equal Opportunity Employer, we intend to comply fully with applicable federal, state and/or local employment laws and the information requested on this application will only be used for purposes consistent with those laws. To the extent required by applicable law, The Company maintains a smoke- free workplace