Senior IT Support Specialist

4 weeks ago

Bozeman, United States ONX, Inc. Full time
ABOUT onX

As a pioneer in digital outdoor navigation with a suite of apps, onX was founded in Montana, which in turn has inspired our mission to awaken the adventurer inside everyone. With more than 400 employees located around the country working in largely remote / hybrid roles, we have created regional "Basecamps" to help remote employees find connection and inspiration with other onXers. We bring our outdoor passion to work every day, coupling it with industry-leading technology to craft dynamic outdoor experiences.

Through multiple years of growth, we haven't lost our entrepreneurial ethos at onX. We offer a fast-paced, growing, tech-forward environment where ownership, accountability, and passion for winning as a team are essential. We value diversity and believe it leads to different perspectives and inspires both new adventures and new growth. As a team, we're hungry to improve, value innovation, and believe great ideas come from any direction.

Important Alert: Please note, onXmaps will never ask for credit card or SSN details during the initial application process. For your digital safety, apply only through our legitimate website at onXmaps.com or directly via our LinkedIn page.

WHAT YOU WILL DO

onX is seeking a Senior IT Support Specialist with a passion for supporting users and automating all the things. Your focus will be on automating Information Technology processes. You will be a part of our Information Technology team that serves our internal onXmaps customers. This is a great opportunity to be a part of a dynamic, growing company focused on impacting the business and IT tasks. This role will serve as the IT support at onX and will report to the Director of Information Technology.
As an onX Senior IT Support Specialist, your essential job duties and responsibilities will look like:
  • Design, test, implement, and document automated IT/business operations processes.
  • Collaborate with internal teams to identify areas for automation.
  • Develop and maintain automation scripts and tools.
  • Provide expert support for mobile devices, laptops, and wearables.
  • Troubleshoot Mac OS, iOS, Windows, and Google Workspace environments.
  • Investigate and resolve network, software, and hardware issues.
  • Manage and optimize complex SaaS environments.
  • Coordinate and conduct hardware repairs or replacements.
  • Ensure an excellent end-user experience and maintain clear communication.
  • Train end-users on hardware functionality and software.
  • Help manage IT inventory, including asset tracking and maintenance.
  • Help maintain AV setups, ensuring seamless room functionality and troubleshooting.
  • Help manage IT stocks, procure supplies and track software licenses.
  • Identify and mitigate security vulnerabilities proactively.
  • Help manage security, access control, and surveillance systems.
  • Monitor automated systems to ensure functionality and resolve issues.
  • Document all processes, workflows, and troubleshooting for automation.
  • Mentor IT staff on automation tools and best practices.
  • Build strong interdepartmental relationships to support IT/Security needs.
  • Stay current with industry trends in IT automation and apply improvements.
WHAT YOU'LL BRING
  • Experience: 6+ years in IT support, with 2-3 years in automation and scripting.
  • Operating Systems: Expertise in Mac OS, iOS, Windows, and Google Workspace.
  • Mobile & Networking: Proficient in mobile device management and network troubleshooting (DNS, MDM's).
  • SaaS Management: Experience in managing and securing SaaS applications.
  • Automation Skills: Proficient in scripting languages (Python, PowerShell, Bash) and familiar with automation tools (Workato, etc.).
  • Security: Strong understanding of cybersecurity, including vulnerability management and access control.
  • Communication & User Focus: Excellent communication skills, with a focus on positive end-user experiences.
  • Problem Solving & Team Collaboration: Solution-oriented mindset, able to work in a collaborative team environment.
  • Certifications (Preferred): Relevant IT support, automation, or security certifications (e.g., CompTIA, Google Workspace Administrator, or DevOps tools).
  • A shared passion for and ability to demonstrate onX's Company Values.
  • Permanent US work authorization is a condition of employment with onX.
ADDED BONUSES

Though not required, we would be thrilled to consider candidates with any of the following:
  • Knowledge of API integration for seamless workflows.
  • Familiarity with security principles, compliance (SOC2), and service management best practices.
  • Advanced troubleshooting abilities and a customer-first approach, with large-scale deployment experience as a plus.
WHERE YOU CAN WORK

This is an in-person position to be performed on-site at our onX corporate office in Bozeman, MT.
HOW YOU'LL BE COMPENSATED

onX is committed to compensating all employees fairly and equitably for their contributions. For this position, applicants can expect to make between $80,000 to $90,000 upon hire. The pay range will vary based on experience, skills, certifications, and education among other factors as required in the job description. In addition, full-time onX employees are eligible for a grant of common share options with a vesting schedule and a potential annual bonus of 10% based on company performance.
WHAT WE'RE OFFERING YOU
  • Competitive salaries, annual bonuses, equity, and opportunities for growth
  • Comprehensive health benefits including a no-monthly-cost medical plan
  • Parental leave plan of 5 or 13 weeks fully paid
  • 401k matching at 100% for the first 3% you save and 50% from 3-5%
  • Company-wide outdoor adventures and amazing outdoor industry perks
  • Annual "Get Out, Get Active" funds to fuel your active lifestyle in and outside of the gym
  • Flexible time away package that includes PTO, STO, VTO, quiet weeks, and floating holidays
PERFORMANCE ESSENTIALS

In this role, success is driven by cognitive abilities such as concentration and problem-solving, essential for our computer-centric tasks. onX will explore reasonable accommodations to ensure that individuals with diverse abilities can fully engage in and contribute to the essential physical and mental functions of the job. If you need assistance or accommodation, please contact us at PS@onxmaps.com.

Position open until filled.

#LI-Remote

At onX, we believe that diversity makes us better. Bringing together a diverse set of backgrounds, ideas, and opinions helps us to achieve our mission to awaken the adventurer in everyone. We are proud to be an equal opportunity employer. onX is committed to equal opportunity not only in our hiring practices but also in our employment practices, including but not limited to development, compensation, and promotion. We strive to build an inclusive work community where everyone can be their authentic self, and together, we win as a team. Come join us

onX does not sell any Personal Information, but we may transfer employment related records to our service providers or third parties that provide business services to onX or as required by law. For more information, see our Privacy Policy.

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